Mary McCoy

Meet Mary! Mary McCoy is Continuum’s resident Inbound Marketing Specialist and social media enthusiast. She recently graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.
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Recent Posts

10 Things I Hate about End Users

Posted by Mary McCoy on Feb 8, 2016 6:00:00 AM

10 Things I Hate about End Users

Working in IT, you have a love/hate relationship (I'll let you mentally fill in that ratio) with your end users. Curious about the most common grievances, we reached out to the online tech communities of Spiceworks, Mango Lassi and Reddit to ask members what irked them the most about the end users whose sites they support. It turns out you all have a lot to say on this matter because the responses flooded in! After three very entertaining and enlightening threads, we've narrowed it down to the biggest offenses in a list we're calling 10 Things I Hate about End Users. 

If this name sounds familiar, a tip of my hat to you for recognizing it! With it being February, we're celebrating the season of love by putting a managed IT services spin on some of the greatest rom-coms. In this latest installment, we celebrate the film adaptation of Shakespeare's Taming of the Shrew, 10 Things I Hate about You. 

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Topics: Managed IT Services, IT Community

The Top 5 MSP Blog Posts of January 2016

Posted by Mary McCoy on Feb 1, 2016 6:00:00 AM

The Top 5 MSP Blog Posts of January 2016 


We're already a month into 2016 - have you kept any of your News Year's resolutions? All of us here on the blog team are committed to delivering even better managed IT services content this year. With the first month come and gone, here are the best posts of January, including three pieces with subject: email!

Have any feedback - want more or less of anything? Let us keep our resolution, and sound off in the comments section below!

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Topics: Sales & Marketing, Data Protection, Information Security, Managed IT Services

Why Your Disaster Recovery Plan Won't Hold Up

Posted by Mary McCoy on Jan 28, 2016 6:00:00 AM

Why Your Disaster Recovery Plan Won't Hold Up in the Next IT Emergency


Tis the season for unprecedented snow fall! As children, we obsessively watched the weather forecast when there was the slightest mention of snow, hoping that 67% chance crystallized into a sure thing. Then the next morning, we'd get up earlier than our parents would normally have to drag us out of our beds to race to the window, hoping to see nothing but white.

As MSPs you don't often have snow days. The biggest snow storms actually wreak havoc for the IT environments you monitor and manage. Are you prepared when they do? If you don’t have an actionable plan ready, you might want to look into a strong disaster recovery plan template (see below). In a recent Channele2e post about business continuity, Joe Panettieri recaps the results of Jonas - the blizzard that rocked the east coast this past weekend - and highlights specific MSPs who proactively updated their disaster recovery (DR) plan in preparation. They, like many other MSPs and IT solutions providers, recognized room for improvement and increased responsiveness in the event of an emergency. Have you revisited and revised your own business continuity processes? Is your backup and disaster recovery (BDR) solution Jonas-tested and safe from any other disaster triggered by natural disaster, malicious attack or user error?

Let's see just how robust your disaster recovery plan really is...

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Topics: Data Protection, Backup & Disaster Recovery, MSP Best Practices, Business Continuity

Ahhhh Unsend, UNSEND! 7 Stories of Replyallpocalypse & Other Email Blunders

Posted by Mary McCoy on Jan 25, 2016 6:00:00 AM

Ahhhh Unsend, UNSEND! Stories of Replyallpocalypse & Other Email Blunders


That dreaded Reply All button. If only there were some kind of app or plug-in that made people have to answer a challenging calculus problem in order to enable it. OK, maybe instead they should have to answer a series of questions, like "Do you really intend to send this message to the entire company?" followed by "Are you contributing anything of value to the other recipients on this listserv?" Don't get me wrong, Reply All has its uses, but it can also be terribly abused. Just look at how it's plaguing the inboxes of thousands of Time Inc. employees! And if you think it's just a workplace annoyance with no real harm, then these stories will make you think twice before sending your next email. We reached out to IT professionals and MSPs on Spiceworks, asking them to share their funniest and worst Replyallpocalypse moments, and they did not disappoint. Keep reading for some of our favorites!

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Topics: MSP Best Practices, IT Community

Think Like a CFO: Understanding What Impacts Your Margins

Posted by Mary McCoy on Jan 21, 2016 6:00:00 AM

Think Like a CFO: Understanding What Impacts Your Margins


Last week, I participated in CompTIA's IT Channel Management Executive Workshop, and while the two-day training was jam-packed with actionable lessons, one of the biggest eye-openers for me was that MSPs often don't understand their own finances. Here on the blog, we're always offering advice on services to add or relationships to leverage to grow your bottom line, but what does that actually mean? What goes into that metric? Revenue and profitability are two different key performance indicators (KPIs), and it's vital to know what impacts both in order to grow and scale your MSP business. 

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Topics: Business & Revenue Growth, Sales & Marketing, How to Grow Your Business

Kaseya Fake Invoice Malware Attack Underlines Need for Stricter Email Security

Posted by Mary McCoy on Jan 19, 2016 6:00:00 AM

Kaseya Fake Invoice Malware Attack Underlines Need for Stricter Email Security

This weekend, news broke that malicious emails requesting payment for licenses were sent in remote management company, Kaseya's, name. This latest security headline is just one of many instances of malware launched through an email phishing scheme. The hackers, who haven't yet been identified, reportedly sent an email with a fake invoice attachment, which once opened, compromises the recipient's device with malware capable of stealing sensitive company data. If you've not yet heard of this latest hack sending tidal waves through the channel, let it serve as a warning. All employees and clients must screen any emails requesting payment for services, even those from a trusted name or company they do business with.

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Topics: Data Protection, Information Security, Malware, Antivirus

Reasons to Use Managed IT Services in 2016

Posted by Mary McCoy on Jan 11, 2016 6:00:00 AM

Reasons for Managed Services in 2016.jpg

As cited in CompTIA's 4th Annual Trends in Managed Services report, "the global managed-services market is predicted to grow to $193B by 2019, at a Compound Annual Growth Rate (CAGR) of 12.5%." What is fueling this impressive level of adoption? Why are so many business owners fans of your business model? We dug into the report to examine the top reasons small-to-medium-sized businesses (SMBs) list for working with MSPs and IT solutions providers. As you build your 2016 sales strategy, pay attention to these main market drivers.

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Topics: Business & Revenue Growth, Managed IT Services, How to Grow Your Business

Monthly Malware Roundup - December 2015

Posted by Mary McCoy on Dec 28, 2015 6:00:00 AM

Monthly Malware Roundup - December 2015

According to Verizon's 2015 Data Breach Investigations Report, nearly one million new malware threats were released each day last year, with approximately 90% of attacks exploiting vulnerabilities that have been around since the early 2000's. Antivirus and antimalware products, while necessary, can't shoulder all of the responsibility. The only way to correct these flaws, thereby bolstering malware protection, is to patch them. Lucky for users, Microsoft proactively seeks to fix its own deficiencies, releasing a monthly security update known as Patch Tuesday. But what about other malware bugs that may have slipped under the radar?

In this monthly malware roundup, we're serving up December's biggest headlines and most disconcerting trends in the world of malware, as well as sharing key Microsoft security patches worthy of consideration. 

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Topics: Data Protection, Information Security, Malware

Top 10 Worst Data Breaches of 2015 [INFOGRAPHIC]

Posted by Mary McCoy on Dec 25, 2015 6:00:00 AM

Top 10 Worst Data Breaches of 2015 [INFOGRAPHIC].jpeg


Doesn't it seem like just yesterday that we were analyzing the impications of the POODLE and Bash Bugs of 2014? It's hard to believe a full year has gone by! Instead of discussing the breach of Home Depot or attack on JP Morgan, we've got a whole new collection of data breaches to uncover in our latest infographic recapping the ten biggest hacks of 2015.  Perhaps the disasters that occurred in healthcare catalyzed you into making sure your business and clients are 100% HIPAA compliant. Maybe you still haven't gotten over the media frenzy surrounding Ashley Madison's taudry affair. Whichever data breaches stuck with you - see if they made our list!

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Topics: Data Protection, Information Security, Managed IT Services

The Growing Threat of Ransomware - Holding Data Hostage [POLL]

Posted by Mary McCoy on Dec 22, 2015 12:00:00 PM

The Growing Threat of Ransomware - Holding Data Hostage [POLL]

"With upcoming new variants and the success of the “ransomware-as-a-service” business model, we predict that the rise of ransomware that started in the third quarter of 2014 will continue in 2016." 

This prediction comes courtesy of the McAfee Labs 2016 Threat Predictions report and is particularly worth noting as MSPs head into the New Year. Many of you battled the CryptoLockers and CryptoWalls of 2015 and have the scars to prove it. But how do you compare to your peers as far as volume of attacks and level of threat prevention? Take our poll now!

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Topics: Information Security, Backup & Disaster Recovery, IT Community

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