How to Overcome Staffing Challenges & Achieve 250% Growth: MSPtv Episode 37

Posted by Tim Lewis on Mar 4, 2015 12:00:00 PM


Scott Spiro, Founder & President of Computer Solutions Group, Inc. (CSG) is an award winning Continuum partner who has been with us since the beginning. While CSG has achieved about 250% growth in the last 36 months, Scott has had to overcome tremendous staffing challenges, often in response to that growth. In this episode of MSPtv, Scott shares his own experience with labor shortage, discussing how his employees were either unable or unwilling to grow with his company. How would you respond if you lost two employees on the same day? 

In this episode, you'll learn how these staffing obstacles forced Scott to address something every MSP has trouble managing: the work/life balance. Learn why Scott instead turned to our smart-sourced help desk model to help his technicians work smarter, not harder. This and more in this week's episode of MSPtv!

Want more from Scott? He's a speaker at our second annual user conference, Navigate 2015 in Las Vegas!

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Topics: Business & Revenue Growth, Sales & Marketing, MSP TV, How to Grow Your Business, MSP Best Practices

How to Strategize Your Business Growth - MSPtv Episode 36

Posted by Tim Lewis on Feb 12, 2015 12:00:00 PM


Mark Wadnizak, President & CEO of VoiceSmart Networks, is an industry leader in managed services and a sought after speaker on technology, managed services and best business practices. Over the years, he has expanded his voice VAR business to now also include data VAR. Luckily, we got a chance to sit down with Mark in the studio to discuss this transition. In this episode of MSPtv, Mark also explains his strategy on client cloud adoption, discusses how he leverages Continuum's products and services and examines key force multipliers that help his business grow

Tune in!

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Topics: Business & Revenue Growth, Sales & Marketing, MSP TV, MSP Best Practices

How to Stay Top of Mind and Upsell Clients - MSPtv Episode 35

Posted by Tim Lewis on Jan 27, 2015 4:00:00 PM


Most MSPs we encounter do not have a set sales or marketing strategy. It simply takes up too much time in the long run, and some just don't know where to start. Many MSPs get trapped thinking only about how to make net-new sales. Have you forgotten about your existing client network and the cross-sell, upsell opportunity each end-user presents? Sure, they use your remote monitoring and management (RMM), but do your clients know you offer backup and disaster recovery (BDR) or mobile device management (MDM) as well? How well are you marketing these services?

Maybe you're not making the sale because your pricing is outdated. Per-device may have made sense 10 years ago, but with BYOD growing at an increasing rate, perhaps a per-user model is wise.

If you need to recharge your managed services selling strategy, tune in to this week's MSPtv. We're joined by our Director of Sales, Matt Waters, who will help you iron out the edges of your sales and marketing action plan to keep you top of mind with clients, thereby introducing new monthly recurring revenue streams!

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Topics: Business & Revenue Growth, Sales & Marketing, MSP TV, MSP Best Practices

How You Can Double Your Revenue as an MSP - MSPtv Episode 34

Posted by Tim Lewis on Jan 22, 2015 6:00:00 AM


This week, we welcome Shannon Mayer to the Continuum team as Senior Marketing Programs Manager. What does this mean for you? As the former Channel Enablement Manager and MSP Evangelist at LogMeIn, as well as the Director of Marketing and Channel Relations at Datto (a position she held for three years), Shannon KNOWS managed IT services. Dubbed a "Channel Chief" and recipient of industry recognition on such prestigious lists as CRN's "Most Powerful Women in the Channel" and the MSPmentor 250, Shannon is the perfect guest to offer useful, actionable tactics to grow your MSP business.

Join us for this special episode of MSPtv, in which Shannon assesses channel progress over the year and reflects on common challenges and opportunities presented in 2014. That's not all! Catch her breakdown of the predictions all MSPs should act on in the coming year. What's the future of the cloud evolution? Should we expect more market consolidation? How can MSPs double their revenue in 2015? Answers to this and more!

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Topics: Business Management & Growth, Business & Revenue Growth, MSP TV, How to Grow Your Business

Our Top 5 Managed Services Blog Posts of 2014

Posted by Nate Teplow on Dec 31, 2014 6:00:00 AM


Cheers folks! It's been a great year of blogging for Continuum. We've published over 350 new posts to the MSPblog, and we hope you've been able to follow along throughout the year. In case not, we've pulled together our top 5 blogs from 2014 so that you can see what managed IT services content our readers found most interesting this year. 

Thanks for a great year of blogging, and see you in 2015 for more from the MSPblog.

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Topics: Industry News, MSP TV, MSP Radio, Managed IT Services, MSP Best Practices, ITrewind

How to Begin with Public Relations: MSPtv Episode 33

Posted by Tim Lewis on Dec 30, 2014 6:00:00 AM


Public Relations may be the last thing an MSP thinks about, but having good PR opportunities can open the door to new leads and even possible clients. You may just think your PR effort is limited to press releases, but don't you want to demonstrate your thought leadership by tying your business to the pulse of the IT industry? In this latest episode of MSPtv, Tracy Wemett, President and CEO of BroadPR, explains the untapped potenial of PR for MSPs. Want to attract better, more qualified IT talent? PR is not just a lead generation or sales tool. Looking to learn how to marry your influence in the local media with your own or your business's own social media presence? Tune in now!

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Topics: Business Management & Growth, Business & Revenue Growth, MSP TV, How to Grow Your Business

The MSP Opportunity for OE Dealers - How to Achieve 60%+ Margins: MSPtv Episode 32

Posted by Tim Lewis on Dec 16, 2014 4:00:00 PM


While the financial health of the office equipment market is still sound, growth just isn't what it used to be. Many OE dealers are expanding the scope of their offering to include managed IT services as a new revenue channel, and observing significant profitability. If you are considering diving into the MSP space, where do you start? Besides the potential for 60% or higher margins, what does managed IT services mean for you and your employees?

In this episode of MSPtv, we sit down with Ed McLaughlin of Valderus as well as Mitch Morgan and Chris Ryne of Growth Achievement Partners, to discuss the benefits of and specifics behind this new office equipment business model. Tune in now!


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Topics: Business Management & Growth, Business & Revenue Growth, MSP TV, Office Equipment Dealers, How to Grow Your Business, Office Equipment

VIDEO: Challenges to Look Out For as an MSP in 2015: MSPtv Episode 31

Posted by Tim Lewis on Nov 25, 2014 4:00:00 PM


The year is finally coming to a close, and it's time to reflect and evaluate not only what worked for your business, but more importantly, what didn't. Review your Key Performance Indicators (KPIs), talk to your employees, think retroactively, and this will help you prepare for a smoother year down the road. Here again to help guide you along your path for the new year is Bryan Gilliom, Founder of Level 5 Coaching Group. Join Bryan as he recounts his top surprises of 2014, and shares what to look for in the future as an MSP.


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Topics: Business Management & Growth, Business & Revenue Growth, MSP TV, How to Grow Your Business

How Your MSP Business Can Leverage The Cloud to Target SMB Clients: MSPtv Episode 30

Posted by Tim Lewis on Sep 5, 2014 12:30:00 PM


How can you remain relevant in the eyes of your clients? The Cloud is one untapped resource that many MSPs have not taken advantage of. Now's the perfect time for you to move to the cloud! We sat down with Doug O'Flaherty, the Cloud Product Director at Continuum, to expand our ongoing Cloud conversation. If you're new to the dialogue, you can check out Part 1 and Part 2 here! In the latest installment, O'Flaherty explains how certain cloud products target MSPs' SMB customers specifically, rather than just at the enterprise level, as is a common criticism of Amazon Web Services. Take a look at this week's episode to discover the business case for leveraging the lucrative cloud market, an industry that's increasingly penetrating the managed IT services space. 

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Topics: MSP TV, Cloud Services, C3

Building a Better MSP with Bryan Gilliom - Part 3

Posted by Tim Lewis on Aug 29, 2014 8:30:00 AM


In the exciting finale of this three-part series, Bryan Gilliom, founder of Level 5 Coaching Group, goes more in depth with the "Eight Facet Model for Breakthrough MSP Success" and focuses on conversion. In Bryan's previous MSPtv special, the industry veteran identified the 5 mistakes most MSPs make. After growing his previous company, InLine, to $40 million in annual revenue, we're thrilled to have Bryan speak at Navigate, our first user conference. Can't wait until then? You don't have to! We have exclusive excerpts of his highly-anticipated upcoming book, The Breakthrough MSP. Check out Part 1 and Part 2, and then schedule a 30 minute strategy session with Bryan! Without further ado, we present the conclusion of our special MSPtv series with Bryan Gilliom...

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Topics: Business & Revenue Growth, MSP TV, MSP Best Practices

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