How You Can Get the Most Out of the NOC: MSPtv Navigate Special

Posted by Tim Lewis on Aug 27, 2015 12:00:00 PM



Navigate 2015 is just one month away! In preparation for the conference of the year, we've created a special Navigate series for MSPtv! This series features some of Navigate's key speakers who will share what to expect during their sessions. Continuing our MSPtv Navigate Special series, we have Devi Mazumdar, President of CMIT Solutions of San Antonio Northeast. Joining Devi is Continuum's Director of Technical Account Management, Raymond Vrabel. Devi and Ray's session focuses on our Network Operations Center (NOC) and how you as an MSP can get the most out of it by using proven strategies and best practices. Tune in now!

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Topics: MSP TV, Navigate 2015

Are You Taking Full Advantage of Our Offerings?: MSPtv Navigate Special

Posted by Tim Lewis on Aug 20, 2015 6:00:00 AM



Navigate is 43 days away, and in preparation for the conference of the year we are creating a special Navigate series for MSPtv! This series features some of Navigate's key speakers who will enlighten us on what to expect during their sessions. Kicking off our MSPtv Navigate Special series, we have Continuum's VP of Product Management & Technical Services, Dee Zepf. Dee will fill us in on the various certification classes and product deep-dives that will help you take full advantage of our services. Tune in now!

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Topics: MSP TV, Navigate 2015

Do You Know the Most Cost Efficient Backup Platform?: MSPtv Episode 44

Posted by Tim Lewis on Jun 29, 2015 9:05:00 AM



When it comes to Backup and Disaster Recovery (BDR), it's important to know how it functions and which service best fits your clients' needs. Is Continuous Data Protection more cost effective than legacy backup products? How does CDP actually work? What is CDP? Well, who better to answer these questions than backup maven, Randy Bowie, VP of Backup Product and Engineering at R1Soft! Tune in to learn more!

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Topics: MSP TV, Data Backup, Backup & Disaster Recovery, bdr

How to Get Started with Search Engine Optimization (SEO): MSPtv Episode 43

Posted by Tim Lewis on May 28, 2015 12:00:00 PM



What efforts are you making when it comes to search engine optimization (SEO)? Are you making any efforts at all? This week, Scott Glidden is joined by Ben Austin, Content Marketing Manager at Continuum, to discuss how you can use available tools and information to have your website rank higher in search results. One of the best ways to do this is to take advantage of Google Analytics. However, if it's your first time venturing into this tool, it can be a bit intimidating. Luckily, Ben simplifies the process to get you off on the right foot. Ben and Scott also cover the importance of having a mobile-friendly website in the wake of Mobilegeddon and during a time in which mobile device usage is skyrocketing. Tune in to learn about SEO, mobile optimization, and much more!

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Topics: Business & Revenue Growth, Sales & Marketing, MSP TV

How to Increase Profitability & Maintain Your Competitive Edge with Cloud Strategies: MSPtv Episode 42

Posted by Tim Lewis on May 11, 2015 6:00:00 AM


 How to Increase Profitability & Maintain Your Competitive Edge with Cloud Strategies: MSPtv Episode 42

What is your cloud strategy? In this week’s MSPtv episode, we’re joined by Chief Advisor of Clarity Channel Advisors and Navigate 2015 speaker, Jim Lippie. Clarity Channel Advisors helps IT service providers remain relevant when increasingly, large cloud providers are dominating the market and taking revenue opportunities away from MSPs. Learn more about this phenomenon Lippie refers to as the "channel eclipse" and how you should respond. Hint: It's not enough to merely acknowledge the burgeoning cloud market by offering cloud solutions like online backup and Office 365. Reselling alone won't give you a competitive advantage and help you optimize profitability. How then do you proceed? Tune in to learn how to take advantage of the cloud opportunity by formulating effective strategies that ensure your business longevity and success!

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Topics: Business & Revenue Growth, MSP TV, Cloud Computing, Cloud Services

How You Can Benefit From Joining a Peer Group: MSPtv Episode 41

Posted by Tim Lewis on Apr 14, 2015 12:00:00 PM


Having the right resources to turn to is essential for you to succeed as a business. However, sometimes these resources just aren't enough. Maybe you've hit a wall - you're not sure what you can do to continue your business's success and growth. Have you thought of joining a peer group? Continuum partner and HTG member, Scott Spiro, President & CEO of Computer Solutions Group, joins us in the Boston studio to reaffirm that being a part of a peer group like HTG can significantly affect your business, and your well being, in a positive way. Tune in!

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Topics: MSP TV, Help Desk, HTG

What You Should Look for in Mergers and Acquisitions: MSPtv Episode 40

Posted by Tim Lewis on Mar 24, 2015 6:00:00 AM

 Jay Ryerse-MSPtv-What-You-Should-Look-for-in-Mergers-and-Acquisitions

Mergers and Acquisitions can be exciting events for Managed IT Service Providers. Being acquired can provide access to new product lines, clientele, and knowledge on new technology. But before you sign on the dotted line, it's important to see if your business can really mesh well with your new business partner. Sure, there is a big financial reward in M&A's, but having a similarity in culture and intentions can be just as important in the long run. One of our partners, Jay Ryerse, CEO of JTECH Networks, was recently acquired by Digitel Corporation. We decided to sit down to speak with him about the recent acquisition. Tune in!

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Topics: MSP TV, acquisitions, M&A

Do Your Techs Spend 72 Hours Straight with Your Clients? MSPtv Episode 39

Posted by Tim Lewis on Mar 17, 2015 12:00:00 PM


If you've ever considered taking advantage of a smart-sourced Network Operations Center (NOC), let this episode of MSPtv serve as the ultimate testimonial. Paul Rouse of Rouse Consulting in Moline, Illinois joined Scott Glidden on set to talk about his experience with Continuum's NOC. In their discussion, Rouse mentioned one specific instance when a Continuum NOC engineer stayed on a specific case for 72 straight hours. In addition to his positive NOC experience, Rouse mentions the relationships that he has built through his partnership with Continuum and how those relationships have helped him to build and grow his business. Tune in! 

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Topics: MSP TV, NOC

Why Should OE Dealers Consider Managed IT Services? MSPtv Episode 38

Posted by Tim Lewis on Mar 10, 2015 12:00:00 PM


If you're still on the fence about adding managed IT services to your hardware-centric business, fear no more! The benefits greatly outweigh the disadvantages. However, it's not something you can just jump right into as an Office Equipment (OE) dealer or Telecom provider. The focus of a sales conversation can drastically change depending on who you're talking to. For example, an office manager may have different motives than a system administrator. Matt Hubbell, Senior Account Manager at Continuum, sits down with us to explain how to approach these different types of prospects, why you should consider adding managed IT services to your arsenal, and how to best retain your clients. Tune in! 

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Topics: MSP TV, Office Equipment Dealers, Cloud Computing, Cloud Services, Office Equipment

How to Overcome Staffing Challenges & Achieve 250% Growth: MSPtv Episode 37

Posted by Tim Lewis on Mar 4, 2015 12:00:00 PM


Scott Spiro, Founder & President of Computer Solutions Group, Inc. (CSG) is an award winning Continuum partner who has been with us since the beginning. While CSG has achieved about 250% growth in the last 36 months, Scott has had to overcome tremendous staffing challenges, often in response to that growth. In this episode of MSPtv, Scott shares his own experience with labor shortage, discussing how his employees were either unable or unwilling to grow with his company. How would you respond if you lost two employees on the same day? 

In this episode, you'll learn how these staffing obstacles forced Scott to address something every MSP has trouble managing: the work/life balance. Learn why Scott instead turned to our smart-sourced help desk model to help his technicians work smarter, not harder. This and more in this week's episode of MSPtv!

Want more from Scott? He's a speaker at our second annual user conference, Navigate 2015 in Las Vegas!

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Topics: Business & Revenue Growth, Sales & Marketing, MSP TV, How to Grow Your Business, MSP Best Practices

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