How to Leverage KPIs for Your MSP Business

Posted by Tim Lewis on Jul 18, 2014 8:30:00 AM


Key performance indicators (KPIs) are an important metric for any business. They provide an overview of your company, show where you can improve, and can even help predict where your company is going. While you may be concentrating heavily on the business side, basing success on revenue and profits, it's important to remember the people you work with or for. Do your clients enjoy your services? Are your employees happy? Are you tracking stats that reflect this? In this episode of MSPtv, we sit with Continuum's Ray Vrabel as he discusses how to build a better MSP business with KPIs. 

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Topics: Business Management & Growth, Business & Revenue Growth, MSP TV

MSPtv Episode 26: An In-Depth Look at the Cloud

Posted by Tim Lewis on Jul 11, 2014 8:30:00 AM


If your haven't made the decision to offer Cloud services to your clients yet, now is the perfect time. The Cloud gives you and your clients a chance to streamline your operations, leaving room for you to expand your MSP business. Still having second thoughts? Take a look at this week's episode of MSPtv, where we speak with the CEO and President of Commercial IT Solutions, Niklas Rosen. Watch as Nicklas gives us an in-depth look at this growing business, explaining everything from the very definition of "Cloud" to the future of the Cloud services.

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Topics: MSP TV, Cloud Computing, cloud services

Building a Better MSP with Bryan Gilliom - Part 1

Posted by Harry Brownstein on Jul 8, 2014 12:30:00 PM


In part one of this three-part weekly series, Bryan Gilliom, founder of Level 5 Coaching Group, identifies the five mistakes most MSPs make. Bryan is an industry veteran of over thirty years, having started in the IT field as a teenager in 1982. While CEO at InLine, he grew the company to a $40 million MSP practice! We're thrilled to feature Bryan as a speaker at Navigate, our first user conference. Can't wait until then? Check out his upcoming book, The Breakthrough MSP, in which he shares the many lessons he has learned over the course of his impressive career. We've linked an excerpt below!


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Topics: Business Management & Growth, Business & Revenue Growth, MSP TV, managed it services

MSPtv Episode 25: Increasing Your MSP's Visibility Online

Posted by Tim Lewis on Jul 3, 2014 12:30:00 PM


What is the most used search engine? If you guessed Google, you'd be correct. The second most used? Surprisingly, YouTube! If your MSP isn't taking advantage of this lucrative SEO potential, now's the perfect time to jump on the bandwagon. In this week's episode of MSPtv, we join Aaron Booker of Varvid to discuss how having a video presence in addition to a website presence can significantly increase your business's online visibility and exposure to potential new leads.
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Topics: Business Management & Growth, Sales & Marketing, MSP TV, Cloud Computing

[Special] MSPtv Episode 24: Steering Your MSP To Success

Posted by Tim Lewis on Jun 27, 2014 8:30:00 AM


For this very special episode of MSPtv, the Continuum team shot on-location with motivational speaker, author, and two-time America's Cup winner, Peter Isler in beautiful Newport, RI. Peter will be one of our keynote speakers at Navigate, our first ever user conference taking place September 21st-23rd in Boston. In this episode Peter speaks about his book, At The Helmand how his sailing experiences relate to running a business.

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Topics: Business Management & Growth, Business & Revenue Growth, MSP TV, Navigate

MSPtv Episode 23: Professional Tips from SMBNation's Harry Brelsford

Posted by Tim Lewis on Jun 20, 2014 8:30:00 AM


With a new era of technology upon us, it's an exciting time to be an MSP! Gone are the days of on-premise equipment and Windows XP operating systems. The Cloud will soon help store and manage your data, leaving you to focus on your priority: the customer. Making this transition to mobility and security will only help your business. In this week's episode of MSPtv, SMBNation's Harry Brelsford provides insight on the future of MSPs and what everyone can do to continue improving their business.

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Topics: Business Management & Growth, MSP TV, cloud services

MSPtv Episode 22: How to Approach Your Clients About Windows XP Migrations

Posted by Tim Lewis on Jun 13, 2014 8:30:00 AM


Microsoft announced that on April 8, 2014 they will end extended support for the Windows XP operating system. What does this mean for your clients if they still use this 12 year old OS? Windows XP machines are five times more vulnerable to security risks, and with recent viruses like the infamous Cryptolocker, the risk will only increase. We sit down with Continuum's Account Executive, David Darmoni, to discuss with him the best way to approach your clients with this subject, as well as the options you can provide them as their MSP.

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Topics: Industry News, MSP TV, Information Security, Cloud Computing

Creating Meaningful Content: MSPtv Episode 21

Posted by Tim Lewis on Jun 6, 2014 8:30:00 AM


Creating meaningful, useful marketing content can be difficult for SMB business owners. What constitutes good content? How do you know what content is best for your customer and/or your leads? In this week's episode of MSPtv, we chat with Rick Burnes, the Director of Product Marketing at Hubspot, and ask him how SMB's can craft effective marketing content to both engage customers and attract prospects.

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Topics: Business Management & Growth, Sales & Marketing, MSP TV, Content

Outsourcing Your Service Desk Requirements: MSPtv Episode 20

Posted by Scott Glidden on May 30, 2014 8:30:00 AM


In this week's episode of MSPtv, we sit down with Bryan Sullo, owner of Clocktower Technology Services, and talk with him about his company's switch to Continuum's Service Desk offering and the successes he has experienced. We also talk a little bit about the growing concept of BYOD (Bring Your Own Device) and its Pros and Cons with using it. 

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Topics: MSP TV, White Papers, managed it services, Service Desk, BYOD

Importance of a Clean Database: MSPtv Episode 19

Posted by Scott Glidden on May 23, 2014 8:30:00 AM



What’s more valuable to your business, the size or the quality of your contact database? Many MSPs (and businesses for that matter) boast about having a large database of contacts. But what they should really be looking at is the quality of these contacts. Cleaning your contacts database should be a regular part of your Marketing “hygiene”. Jacob Shama, the CEO of Minitigo, understands the importance of data. Tune in to MSPtv to learn how you can clean up your contact database and drive much more effective results from you marketing efforts. 


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Topics: Business Management & Growth, Business & Revenue Growth, MSP TV, blog