How You Can Benefit From Joining a Peer Group: MSPtv Episode 41

Posted by Tim Lewis on Apr 14, 2015 12:00:00 PM


Having the right resources to turn to is essential for you to succeed as a business. However, sometimes these resources just aren't enough. Maybe you've hit a wall - you're not sure what you can do to continue your business's success and growth. Have you thought of joining a peer group? Continuum partner and HTG member, Scott Spiro, President & CEO of Computer Solutions Group, joins us in the Boston studio to reaffirm that being a part of a peer group like HTG can significantly affect your business, and your well being, in a positive way. Tune in!

Read More

Topics: MSP TV, Help Desk, HTG

What You Should Look for in Mergers and Acquisitions: MSPtv Episode 40

Posted by Tim Lewis on Mar 24, 2015 6:00:00 AM

 Jay Ryerse-MSPtv-What-You-Should-Look-for-in-Mergers-and-Acquisitions

Mergers and Acquisitions can be exciting events for Managed IT Service Providers. Being acquired can provide access to new product lines, clientele, and knowledge on new technology. But before you sign on the dotted line, it's important to see if your business can really mesh well with your new business partner. Sure, there is a big financial reward in M&A's, but having a similarity in culture and intentions can be just as important in the long run. One of our partners, Jay Ryerse, CEO of JTECH Networks, was recently acquired by Digitel Corporation. We decided to sit down to speak with him about the recent acquisition. Tune in!

Read More

Topics: MSP TV, acquisitions, M&A

Do Your Techs Spend 72 Hours Straight with Your Clients? MSPtv Episode 39

Posted by Tim Lewis on Mar 17, 2015 12:00:00 PM


If you've ever considered taking advantage of a smart-sourced Network Operations Center (NOC), let this episode of MSPtv serve as the ultimate testimonial. Paul Rouse of Rouse Consulting in Moline, Illinois joined Scott Glidden on set to talk about his experience with Continuum's NOC. In their discussion, Rouse mentioned one specific instance when a Continuum NOC engineer stayed on a specific case for 72 straight hours. In addition to his positive NOC experience, Rouse mentions the relationships that he has built through his partnership with Continuum and how those relationships have helped him to build and grow his business. Tune in! 

Read More

Topics: MSP TV, NOC

Why Should OE Dealers Consider Managed IT Services? MSPtv Episode 38

Posted by Tim Lewis on Mar 10, 2015 12:00:00 PM


If you're still on the fence about adding managed IT services to your hardware-centric business, fear no more! The benefits greatly outweigh the disadvantages. However, it's not something you can just jump right into as an Office Equipment (OE) dealer or Telecom provider. The focus of a sales conversation can drastically change depending on who you're talking to. For example, an office manager may have different motives than a system administrator. Matt Hubbell, Senior Account Manager at Continuum, sits down with us to explain how to approach these different types of prospects, why you should consider adding managed IT services to your arsenal, and how to best retain your clients. Tune in! 

Read More

Topics: MSP TV, Office Equipment Dealers, Cloud Computing, Cloud Services, Office Equipment

How to Overcome Staffing Challenges & Achieve 250% Growth: MSPtv Episode 37

Posted by Tim Lewis on Mar 4, 2015 12:00:00 PM


Scott Spiro, Founder & President of Computer Solutions Group, Inc. (CSG) is an award winning Continuum partner who has been with us since the beginning. While CSG has achieved about 250% growth in the last 36 months, Scott has had to overcome tremendous staffing challenges, often in response to that growth. In this episode of MSPtv, Scott shares his own experience with labor shortage, discussing how his employees were either unable or unwilling to grow with his company. How would you respond if you lost two employees on the same day? 

In this episode, you'll learn how these staffing obstacles forced Scott to address something every MSP has trouble managing: the work/life balance. Learn why Scott instead turned to our smart-sourced help desk model to help his technicians work smarter, not harder. This and more in this week's episode of MSPtv!

Want more from Scott? He's a speaker at our second annual user conference, Navigate 2015 in Las Vegas!

Read More

Topics: Business & Revenue Growth, Sales & Marketing, MSP TV, How to Grow Your Business, MSP Best Practices

How to Strategize Your Business Growth - MSPtv Episode 36

Posted by Tim Lewis on Feb 12, 2015 12:00:00 PM


Mark Wadnizak, President & CEO of VoiceSmart Networks, is an industry leader in managed services and a sought after speaker on technology, managed services and best business practices. Over the years, he has expanded his voice VAR business to now also include data VAR. Luckily, we got a chance to sit down with Mark in the studio to discuss this transition. In this episode of MSPtv, Mark also explains his strategy on client cloud adoption, discusses how he leverages Continuum's products and services and examines key force multipliers that help his business grow

Tune in!

Read More

Topics: Business & Revenue Growth, Sales & Marketing, MSP TV, MSP Best Practices

How to Stay Top of Mind and Upsell Clients - MSPtv Episode 35

Posted by Tim Lewis on Jan 27, 2015 4:00:00 PM


Most MSPs we encounter do not have a set sales or marketing strategy. It simply takes up too much time in the long run, and some just don't know where to start. Many MSPs get trapped thinking only about how to make net-new sales. Have you forgotten about your existing client network and the cross-sell, upsell opportunity each end-user presents? Sure, they use your remote monitoring and management (RMM), but do your clients know you offer backup and disaster recovery (BDR) or mobile device management (MDM) as well? How well are you marketing these services?

Maybe you're not making the sale because your pricing is outdated. Per-device may have made sense 10 years ago, but with BYOD growing at an increasing rate, perhaps a per-user model is wise.

If you need to recharge your managed services selling strategy, tune in to this week's MSPtv. We're joined by our Director of Sales, Matt Waters, who will help you iron out the edges of your sales and marketing action plan to keep you top of mind with clients, thereby introducing new monthly recurring revenue streams!

Read More

Topics: Business & Revenue Growth, Sales & Marketing, MSP TV, MSP Best Practices

How You Can Double Your Revenue as an MSP - MSPtv Episode 34

Posted by Tim Lewis on Jan 22, 2015 6:00:00 AM


This week, we welcome Shannon Mayer to the Continuum team as Senior Marketing Programs Manager. What does this mean for you? As the former Channel Enablement Manager and MSP Evangelist at LogMeIn, as well as the Director of Marketing and Channel Relations at Datto (a position she held for three years), Shannon KNOWS managed IT services. Dubbed a "Channel Chief" and recipient of industry recognition on such prestigious lists as CRN's "Most Powerful Women in the Channel" and the MSPmentor 250, Shannon is the perfect guest to offer useful, actionable tactics to grow your MSP business.

Join us for this special episode of MSPtv, in which Shannon assesses channel progress over the year and reflects on common challenges and opportunities presented in 2014. That's not all! Catch her breakdown of the predictions all MSPs should act on in the coming year. What's the future of the cloud evolution? Should we expect more market consolidation? How can MSPs double their revenue in 2015? Answers to this and more!

Read More

Topics: Business Management & Growth, Business & Revenue Growth, MSP TV, How to Grow Your Business

Our Top 5 Managed Services Blog Posts of 2014

Posted by Nate Teplow on Dec 31, 2014 6:00:00 AM


Cheers folks! It's been a great year of blogging for Continuum. We've published over 350 new posts to the MSPblog, and we hope you've been able to follow along throughout the year. In case not, we've pulled together our top 5 blogs from 2014 so that you can see what managed IT services content our readers found most interesting this year. 

Thanks for a great year of blogging, and see you in 2015 for more from the MSPblog.

Read More

Topics: Industry News, MSP TV, MSP Radio, Managed IT Services, MSP Best Practices, ITrewind

How to Begin with Public Relations: MSPtv Episode 33

Posted by Tim Lewis on Dec 30, 2014 6:00:00 AM


Public Relations may be the last thing an MSP thinks about, but having good PR opportunities can open the door to new leads and even possible clients. You may just think your PR effort is limited to press releases, but don't you want to demonstrate your thought leadership by tying your business to the pulse of the IT industry? In this latest episode of MSPtv, Tracy Wemett, President and CEO of BroadPR, explains the untapped potenial of PR for MSPs. Want to attract better, more qualified IT talent? PR is not just a lead generation or sales tool. Looking to learn how to marry your influence in the local media with your own or your business's own social media presence? Tune in now!

Read More

Topics: Business Management & Growth, Business & Revenue Growth, MSP TV, How to Grow Your Business

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]

MSP insights delivered straight to your inbox.

Grow your business one blog post at a time.

comments powered by Disqus