MSP Blog Logo

BDR

Business Growth

Cybersecurity

Help Desk

MDM

RMM

Sales & Marketing

Subscribe

Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

Read Now

3 Tips to Help Clients Acclimate to Windows 10

Posted August 18, 2015by Matt Mainhart

3 Tips to Help Clients That Are Dead Set on Adopting Windows 10


Windows 10 dropped just a couple of weeks ago, in case you did not know. So this month, let’s talk Microsoft!

New technology is always a good time, and if you are anything like me you get really giddy and excited to get your hands on it. I have been watching this Windows 10 deal for quite some time now (since about October 2014). That's why this latest round of quick tips was written to help you orient your clients to the new operating system and is therefore, directed at them.

First and foremost, reinforce that it is not recommended that they upgrade their business computers to Windows 10 without consulting you as their IT provider first. You are the one who will be able to help identify if their business applications will be compatible with this upgrade.

If they're considering upgrading, challenge them to ask themselves if they should upgrade. Windows Central has an awesome, in-depth review of this operating system. Microsoft answered a lot of questions about the upgrade process in their Windows 10 Q&A section. They also have a really useful reference article on the new feature updates to Windows 10, if you care to check it out.

So now they’ve consulted your opinion, and you decide to move forward with the Windows 10 upgrade. Do they know what to expect? Here are 3 Quick Tips to help your clients navigate Windows 10, without losing productivity:


1. The Start Menu

For you Windows 7 users, rest easy, because this is here to stay. For the Windows 8 users, the start menu is back with its full functionality – and then some. The aesthetics of the new start menu combine the basics of the start menu from Windows 7 with the sleek tiles that were a part of Windows 8. The customization of this helps you to access what you need much faster and boosts productivity. Open the Start Menu, click on Settings, Personalization, and then Start. Make the Start Menu work for you. Microsoft created a helpful onboarding resource for this feature as well.


2. Microsoft Edge

Although this is the new web browser, do not worry - Internet Explorer 11 will be available by default in your upgrade. It is worth noting that many business applications remain untested with Microsoft Edge. If you find that Microsoft Edge is popping up as your default browser, this article will help you with that. Remember that super awesome Start Menu we spoke about above? Click in the search bar right next to it, and type “Default Programs.” Open that up, find Internet Explorer on the left, and click on it. There will now be an option to click that states “Set this program as default.”


3. Search Enhancements
 

Find anything on your PC. No, really. On the bottom left, to the right of the Start Menu, type a term in that search box. If it doesn’t automatically populate, click on the “My Stuff” icon on the bottom of that pop-up window. Your machine will be scanned for files, applications, pictures – just about anything – containing any or all of that search term within that file name. Don’t catch yourself drilling down through menus trying to find something. Don’t waste your time digging and trying to find that one file you thought you'd never need again. Use this search function to help save time.


Are you a Continuum partner? Read this announcement on our private online community, Collaborate, to learn more about how we're addressing the Windows 10 release.

 

3-Tips-to-Help-Clients-Acclimate-to-Windows-10


Get more quick tips here:

Previously one of the main trainers on our white label IT Help Desk, Matt now serves as Technical Sales Engineer. Holding a CompTIA Executive Certificate in Channel Management, as well as CompTIA A+, CompTIA Cloud Essentials, HDI Service Center Team Lead and Six Sigma Green Belt Certifications, he is here to optimize service delivery for MSPs and IT professionals.

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus