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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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4 Ways to Prepare for a Data Disaster

Posted June 21, 2016by Matt Mainhart

The office is in a panic. Work has stopped, and no one knows what to do. Day 0 is upon you. No, not the Zombie apocalypse, but almost. Your clients have encountered a data disaster and are unable to access the information needed to keep their business rolling.

This resulting downtime is basically the IT equivalent to the Zombie apocalypse. Nobody wants to go through this scenario, and most are unprepared for it. So how do you ready your customers for a data disaster? Through your proactive, headache-saving backup and disaster recovery (BDR) solution. In this next round of technology quick tips to share, I provide your prospects and clients with four ways to arm themselves against the cyber version of the walking dead! 

1. Talk to Your IT Provider

This is your go-to, and where to begin the conversation. An IT provider can provide a risk assessment, and then offer solutions to save you from data loss. Think of the spreadsheet you have been working with for months. It would be a shame if it were gone forever. How about that project you and the team have been assigned with a rapidly approaching deadline? It would be a waste of time and a hassle to recreate if the file became corrupt or were lost. In any case, a BDR solution can help alleviate these stressors.

 

2. Be a Part of the Conversation

You know better than anyone what files you need access to for a successful day at work. Be involved in the process of backing up your data. Then, should your company fall victim to ransomware or data loss, you will know how to respond. Your IT provider will ultimately be responsible for recovering your data and maintaining your backups, of course, but knowing how to access your files while they get you back up and running may require an extra step. When the disaster recovery solution is put into place, there may also be some training available to you from your IT provider that should prove helpful.

 

3. Know That You Are Protected

Call your IT provider or walk into your manager’s office and ask, “If we fall victim to ransomware, or our company files are lost, what do we do?” With this simple question, you can prevent costly downtime and data loss. With one question, you can protect your office and coworkers from being locked out of your files indefinitely. Asking this question can help you establish if you actually do have an effective disaster recovery plan. Gently remind your manager that when it comes to a data disruption, it’s not a question of if but when.

 

4. Save Your Work

This sounds easy and like a no-brainer, but with my years in IT, you have no idea how saving work sometimes falls by the wayside. Even if your machine is being backed up, and your files are being protected, you still need to save often. Should disaster hit and files are in need of being recovered, your progress will be lost if you haven’t saved your work. There is always a risk of losing some work in the event of a disaster, but if you save often, the risk decreases ten-fold.

 

The risks of our data being compromised are out there. We can do our best to prevent them, but nothing is foolproof, as these threats are constantly evolving. With this uncertainty, all small-and medium-sized businesses (SMBS) should work with an MSP to implement a business continuity plan to protect their operation.

 

Think these tips could help you sell your BDR solution? Download them here!

Download-4-Ways-to-Prepare-for-a-Data-Disaster-Quick-Tips

Previously one of the main trainers on our white label IT Help Desk, Matt now serves as Technical Sales Engineer. Holding a CompTIA Executive Certificate in Channel Management, as well as CompTIA A+, CompTIA Cloud Essentials, HDI Service Center Team Lead and Six Sigma Green Belt Certifications, he is here to optimize service delivery for MSPs and IT professionals.

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