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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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5 Awesome Windows Features You Never Knew Existed

Posted August 24, 2016by Matt Mainhart

The PC users you serve depend on Windows® for their daily business processes, but they may only be using basic features and functionalities. What about those productivity hacks and secret tricks that make work more bearable? The masterminds over at Microsoft® are constantly thinking up new, innovative ways to optimize their operating system’s user experience. 

Have you shared these five special features, gestures and Easter eggs with your end clients? As their strategic advisor and virtual CIO (vCIO), you’ve been charged with helping them grow their profitability. To alleviate operational inefficiencies and technology time-sucks, include this latest set of technology quick tips in your next newsletter send!

1. Windows Shake and Shrink

If you’ve ever worked within multiple Microsoft windows, you know that bouncing back and forth between them can be a pain. To fix this, click on and hold the title bar of a program and give it a little shake with your mouse. All other windows will minimize, and the one that you tossed around like an old polaroid photo will remain in the foreground. Go on and try it!

2. Problem Steps Recorder

This tool can be used to record your screens and document the steps taken for a specific task. With this feature, you can create how-to videos or document the process taken toward something for you or someone else to refer to later. From the Start Menu, click in the search bar and type “psr,” then press Enter. You will see this program open, and all you have to do is click record. From there, you can go ahead and work through your task, and this application will record all of the steps taken. It’s for sure a true hidden gem for Windows!

3. Calculator

Many people underestimate the functionality of the calculator tool. Sure, you can use it for simple operations, but what about easily finding out how much your mortgage payment will be? Or how much your vehicle will cost you after interest? Open up the Calculator, click “View,” then hover your mouse over "Worksheets." You’re welcome! 

4. Pin to Taskbar

This is a simple one, but it really comes in handy. At the bottom part of your screen, to the right of the Start Menu, is called the taskbar. You can place or pin commonly used programs to it to easily launch them when needed. If the program is already open, simply right click on the logo in the taskbar and choose “Pin to Taskbar.” You can also do this from the Start Menu by right clicking on the program name and choosing the same option.

5. The Windows+T

Now that you have your taskbar customized, hold down the Windows button on your keyboard and press T. This will navigate you through all open and unopened programs on the taskbar. Once the one that you want is highlighted, open or display it by simply pressing Enter.

So, there you go! Some easy and cool features to share with your PC users. I hope that including these in your email marketing will help you convince clients of the value you bring as their MSP. See you next month for more tech quick tips!

Download these tips to send to clients or prospects!

5 awesome windows features you never knew existed quick tips download

Previously one of the main trainers on our white label IT Help Desk, Matt now serves as Technical Sales Engineer. Holding a CompTIA Executive Certificate in Channel Management, as well as CompTIA A+, CompTIA Cloud Essentials, HDI Service Center Team Lead and Six Sigma Green Belt Certifications, he is here to optimize service delivery for MSPs and IT professionals.

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