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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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From the Backup Archives: 5 Must-Read BDR Blog Posts

Posted June 20, 2016by Mary McCoy

Backup and disaster recovery (BDR) is like life-insurance for a small business. Outages can be costly, and it is up to MSPs to ensure that their clients are protected in case of a data disaster. With cyber threats becoming more and more prevalent, BDR is a front-of-mind issue for MSPs. Side note: that's why we have a whole session devoted to marketing and selling BDR at our annual user conference, Navigate, which kicks off in 100 days!

With the lucrative potential involved with adding business continuity as a revenue stream, what better time for us to head into the Backup Archive and dig out these must-read blog posts on BDR? These articles cover a wide range of topics, including fully-managed BDR solutions, business continuity planning, the advantages of cloud computing and more. So dive in and make sure your clients are doing the most they can to keep their information safe and secure! 

What Does it Take to Actually Manage a Backup and Disaster Recovery (BDR) Solution? [INFOGRAPHIC]

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Posted by Brandon Garcin on Nov 5, 2015 6:00:00 AM

Backup and Disaster Recovery is a critical offering in any MSP portfolio today. Data is playing an increasingly-important role in decision making processes, and compliance, retention and regulatory requirements are becoming more restrictive across a number of key verticals and industries. 

Read More »

 

Talking with Your Customers about Business Continuity

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Posted by Ben Austin on Mar 22, 2016 6:00:00 AM

In this industry, it’s fairly well understood how crucial business continuity and disaster recovery are to modern business. Service providers are the ones constantly dealing with hardware failures, troubleshooting network outages and making sure every technological wrinkle is ironed out as quickly as possible to avoid any momentum-killing downtime at a client site. But when you’re talking to those clients, it’s important to remember what all of this looks like from their side of the relationship.

To them, “business continuity” is just an ornate little buzz word and “disaster recovery” sounds like an extremely unlikely occurrence that is worth betting against. It can be easy to forget that the business owners making IT purchasing decisions are usually a layer or two removed from the actual hands-on technical work that keeps their business going. Because of his separation, it makes sense that they might take for granted all of the precise planning and maintenance that goes on behind the curtain on a weekly or daily basis.

Read More »

 

Why Fully-Managed Support is the Holy Grail for BDR Platforms

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Posted by Ben Austin on Mar 8, 2016 6:00:00 AM

For MSPs, backup and disaster recovery (BDR) is a thriving business opportunity. According to Gartner, the backup and disaster recovery market is expected to grow from $5.2 billion in 2014 to $7 billion in 2019. Getting more specific, the fastest growing segment is forecasted to be Disaster Recovery as a Service (DRaaS), which is expected to reach $5.8 billion by 2018.

Whether you’re currently offering your customers BDR or just now starting the hunt for a platform that will enable it, you need to make sure that the value provided by the solution is going to allow you to make it a profitable branch of your organization. This means picking between a variety of potential vendors, all of which will have a slightly differentiated feature set. So which feature or functionality is going to bring you the most value and allow you to maintain those profitable margins?

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The Distinction Between Data Backup and Business Continuity

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Posted by Brandon Garcin on Feb 29, 2016 6:00:00 AM

Believe it or not, the first data backups were made on paper. Dating back as early as the 18th century, the “technology” was used in the form of paper tapes constructed from punch cards to control the functions of automated machinery such as textile looms. The concept of these cards was then further developed by IBM in the early days of data processing, where data input, storage and commands were captured using a series of hole punches.

Read More »

 

Explaining the Advantages of Cloud Computing

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Posted by Mary McCoy on Dec 17, 2015 12:00:00 PM

So you're trying to get existing or prospective clients to move to the cloud, but they're skeptical and resist. Perhaps they think cloud computing and cloud storage are just some fad that will disappear as fast as it rolled in. Sure, the cloud has become a bit of a buzzword, but that's because those who use it rarely understand what it actually is or does. It's as mystical to them as a unicorn galloping in a forest while pigs fly overhead.

In order to convince more businesses to move to the cloud, you have to convince them of its business value.

Read More »

 

That'll do it! We hope these posts can be of use to you. Be sure to subscribe to our MSPblog to get instant updates as we bring you more great content on backup and disaster recovery and other helpful topics!

And if you're a partner, don't forget to register for Navigate 2016 to get more great BDR insight!


 Business-Continuity-the-MSPs-guide-to-backup-and-disaster-recovery

Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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