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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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An In-Depth Look at the Cloud

Posted July 11, 2014by Tim Lewis

 

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If your haven't made the decision to offer Cloud services to your clients yet, now is the perfect time. The Cloud gives you and your clients a chance to streamline your operations, leaving room for you to expand your MSP business. Still having second thoughts? Take a look at this week's episode of MSPtv, where we speak with the CEO and President of Commercial IT Solutions, Niklas Rosen. Watch as Nicklas gives us an in-depth look at this growing business, explaining everything from the very definition of "Cloud" to the future of the Cloud services.

 Outline:

  • [0:42] - Definition of the term, "Cloud"
    • More than just hosting your environment out of a data center
    • Eliminates the ability for hidden costs
    • Gives SMBs and MSPs opportunity to streamline their operation
  • [1:41] - When and what to move to the Cloud
    • Now is the perfect time to make that migration
    • MSPs make the decisions on what SMBs need
    • Choice of Hybrid vs. Full Cloud
  •  [2:37] - The Future of Cloud
    • Servers are usually the first and easiest option to migrate to the Cloud
    • Hybrid models are an option
    • On-premise models are considered "dead" in some cases
    • The future is opaque 
  • [4:20] - Cloud prices are affecting how the business works
    • It's all positive for the MSP
    • MSPs and customers benefit from the price changes
  • [5:39] - Has monitoring become obsolete if everything is in the Cloud?
    • Remote Monitoring is just as important in the Cloud
    • RMM is not becoming obsolete

 


Have any suggestions for an MSPtv episode? Want to give us your feedback? Email us at mspnow@continuum.net and let us know what you think!

Tim Lewis is the Producer of Digital Content for Continuum's marketing team. Coming from Emerson College in Boston, he lives and breathes motion pictures. In his spare time he enjoys petting his dog, Duke! Woof!

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