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Scaling for Success: The MSP Guide to Operational Efficiency

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Ben Barker

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.
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Recent Posts

How to Reduce Operational Expenses and Increase Revenue

Posted by Ben Barker on January 18, 2017

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Where has the IT industry been and where is it going? When Eric Townsend, Director of MSP and SMB Marketing for Intel Corporation, joined us for last week’s webinar titled “The Top 5 Ways to Reduce Operational Expenses and Increase Revenue in 2017,” this is the question we began with. “Where have we been and where are we going?" For many of us in the IT industry, we’re probably familiar with the answer to the first part of this question. However the second part, "where are we going?," has a more surprising answer. According to Townsend, we are heading toward the world of managing all devices.

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Topics: Business & Revenue Growth, Webinar Highlights, Business Success

The IT Skills Gap is Real, But Not Impossible to Overcome

Posted by Ben Barker on November 16, 2016

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What is a skills gap? According to Gary Beach, best-selling author of "The U.S. Technology Skills Gap" and former publisher at CIO Magazine, a skills gap exists when a company is no longer able to execute its strategies or grow its revenue because it cannot hire and retain the talent needed.

Recently, Gary joined Continuum partner and President of Greystone Technology Group, Peter Melby, on a webinar to discuss how MSPs can effectively avoid this gap by hiring, retaining and growing top IT talent. Here are some of the main takeaways! 

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Topics: Hiring, workplace management, employee retention

Why a Fully-Managed IT Platform Knocks it Out of the Park!

Posted by Ben Barker on April 4, 2016

The shortstop is the captain of the infield. The center fielder is the captain of the outfield. But the manager of a baseball team is the captain of the ship. When baseball's Opening Day kicked off, there wasn't a single player that filled out the lineup card. That is the job of the manager. Without the manager, the players would be left to make crucial decisions that would force them to spend less time focusing on what they do best, playing the game.

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Topics: Remote Monitoring & Management, Backup & Disaster Recovery

Take the Stress out of Social Media in 3 Easy Steps!

Posted by Ben Barker on March 29, 2016

Social media is a cheap and effective tool that can be used to promote your business, foster client relationships and share content. However, while many social media platforms are free to use, they require time you may not have. You don't need me to tell you that running a successful business already consumes a sizable chunk of your time and energy. So, how do you strike that balance, and make sure your social media efforts don't fall by the wayside? Lean on others! Getting your employees to buy in to your company's online strategy is an easy way to amplify your social media efforts.

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Topics: Sales & Marketing, social media

VIDEO: Wireless Devices Put Users at Risk: IT Rewind Episode 67

Posted by Ben Barker on February 26, 2016

Wireless mice and keyboards could allow attackers to take over user devices. Meanwhile, lawmakers are pushing for the creation of an encryption commission. To hear more, just click play!

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Topics: Industry News, ITrewind

Top Tweets: Apple Security Stance

Posted by Ben Barker on February 26, 2016

Twitter is the place for everyone and anyone to voice their opinions on the latest news. There is no exception when it comes to the world of technology. Each week we will scour Twitter to see what the masses have to say about the latest trending topics. This week, we looked into the commentary around the recent FBI request for Apple to create a backdoor that would allow the government to access the phone of the San Bernadino shooter.

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Topics: social media

Top Tweets: Apple Refuses to Unlock San Bernandino Shooter's Phone

Posted by Ben Barker on February 19, 2016

Twitter is the place for everyone and anyone to voice their opinions on the latest news. There is no exception when it comes to the world of technology. When a newsworthy topic presents itself, we will scour Twitter to see what the masses have to say about the latest trending topics. This week, we looked into the commentary around the recent FBI request for Apple to create a backdoor that would allow the government to access the phone of the San Bernadino shooter.

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Topics: social media

5 Romantic Comedies with an IT Twist

Posted by Ben Barker on February 12, 2016

5 Romantic Comedies with an IT Twist


There's nothing quite like flipping through the channels and coming across your favorite romantic comedy. You know the plot, you know all the jokes, but you just can't help but commit the next two and a half hours to rewatching these classics. We decided to take our favorite "Rom Coms" and add a little bit of an IT twist for our MSP readers. 

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Topics: IT Community

How to Use Social Media to Supplement Client Relationships

Posted by Ben Barker on February 9, 2016

You'd be hard pressed to find an IT services provider who wouldn't agree that strong client relationships are crucial to the success of their business. When you build, foster and maintain strong client relationships, you increase the loyalty of your clients and lower the chances of losing them to your top competitor. In order to build strong relationships with your clients, you have to be available to them. Your clients should feel like you have their best interest in mind and that you're there for them when they need you. Going on client visits and picking up the phone for regular check-ins is a great way to show your support, but there is another avenue that you should use to support them. Social media.

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Topics: Sales & Marketing, social media

VIDEO: Dell Adds Protection to Boot Layer: IT Rewind Episode 66

Posted by Ben Barker on February 5, 2016

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Dell is implementing added security to the boot layer of its business laptops and tablets. Meanwhile, WordPress released an update to patch a pair of vulnerabilities. To hear more, just click play!

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Topics: Industry News, ITrewind

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