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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Ben Barker

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.
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Recent Posts

Self-Managed vs. Fully-Managed: How to Maximize Your BDR Profitability

Posted by Ben Barker on March 7, 2017

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When it comes to protecting your clients' systems, there is nothing more important than being able to provide reliable backups. But how much of your own internal resources are being used up to make sure that’s possible? Who is troubleshooting failed backups, performing environmental health checks, testing and verifying systems, and spinning up servers? If you aren't using a fully-managed backup and disaster recovery (BDR) solution, the answer is: you are. 

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Topics: Backup and Disaster Recovery, Continuity247, Webinar Highlights

5 Simple Tips for Preventing Ransomware

Posted by Ben Barker on February 23, 2017

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Over the past year, we’ve seen ransomware grow and evolve at a rate we’ve never seen before. In fact, the FBI reported ransomware to be a $1 billion-dollar source of income for cyber criminals in 2016—and this year it’s showing no signs of slowing down. Any company or organization that depends on daily access to critical data—and can’t afford to lose access to it—should be most worried about ransomware. This includes the clients you serve and aim to protect. As an MSP, what exactly should you know about the threat of ransomware, where it’s headed and what steps can be taken to keep your clients protected?

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Topics: Information Security, Webinar Highlights, Cybersecurity and Threat Management, Managed Security Services

A Look Back at 2016: The Year of Ransomware

Posted by Ben Barker on February 16, 2017

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2016 had a lot of notable headlines. Whether it was the UK voting to Brexit, the popularity of "Pokémon GO," or the summer Olympics in Brazil, last year left no shortage of water cooler material. However, what isn't often talked about is the impact that cybercrime had on the world in 2016. As far as the tech space is concerned, last year was like nothing we have ever seen before. So, while the aforementioned headlines may have dominated the mainstream news cycles, 2016 was, by all measures, the year of ransomware.

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Topics: Information Security, Webinar Highlights, Cybersecurity and Threat Management

Align Your Business for Success: An Organizational Chart Built to Scale

Posted by Ben Barker on February 8, 2017

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By now, you have heard all about the benefits of partnering with a third-party NOC and Help Desk. You know that offloading day-to-day tasks frees up your technicians to be more proactive and focus on the big picture. But once you make that move and get to a place where your team no longer needs to work reactively, you need to adjust your organizational structure. It won't happen automatically, it won't happen overnight, but it needs to happen if you want to grow and scale your MSP business.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Webinar Highlights

The Ultimate Cybersecurity-As-A-Service Blueprint

Posted by Ben Barker on January 24, 2017

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As you probably already know, there is a high need for security in the SMB market. The statistics leave little room to argue this statement. 60% of attacks target small to medium-sized companies and the average cost of attack in 2014 was $20,752, with that number being even higher today. Still, the most alarming statistics is that 60% of SMBs fail within six months of being hacked. So, for your clients, security is literally a matter of life or death for their businesses.

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Topics: Information Security, Webinar Highlights, Cybersecurity and Threat Management

How to Reduce Operational Expenses and Increase Revenue

Posted by Ben Barker on January 18, 2017

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Where has the IT industry been and where is it going? When Eric Townsend, Director of MSP and SMB Marketing for Intel Corporation, joined us for last week’s webinar titled “The Top 5 Ways to Reduce Operational Expenses and Increase Revenue in 2017,” this is the question we began with. “Where have we been and where are we going?" For many of us in the IT industry, we’re probably familiar with the answer to the first part of this question. However the second part, "where are we going?," has a more surprising answer. According to Townsend, we are heading toward the world of managing all devices.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Webinar Highlights

The IT Skills Gap is Real, But Not Impossible to Overcome

Posted by Ben Barker on November 16, 2016

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What is a skills gap? According to Gary Beach, best-selling author of "The U.S. Technology Skills Gap" and former publisher at CIO Magazine, a skills gap exists when a company is no longer able to execute its strategies or grow its revenue because it cannot hire and retain the talent needed.

Recently, Gary joined Continuum partner and President of Greystone Technology Group, Peter Melby, on a webinar to discuss how MSPs can effectively avoid this gap by hiring, retaining and growing top IT talent. Here are some of the main takeaways! 

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Topics: Hiring and Recruiting, Workforce Optimization and Employee Retention

Why a Fully-Managed IT Platform Knocks it Out of the Park!

Posted by Ben Barker on April 4, 2016

The shortstop is the captain of the infield. The center fielder is the captain of the outfield. But the manager of a baseball team is the captain of the ship. When baseball's Opening Day kicked off, there wasn't a single player that filled out the lineup card. That is the job of the manager. Without the manager, the players would be left to make crucial decisions that would force them to spend less time focusing on what they do best, playing the game.

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Topics: Remote Monitoring and Management, Backup and Disaster Recovery

Take the Stress out of Social Media in 3 Easy Steps!

Posted by Ben Barker on March 29, 2016

Social media is a cheap and effective tool that can be used to promote your business, foster client relationships and share content. However, while many social media platforms are free to use, they require time you may not have. You don't need me to tell you that running a successful business already consumes a sizable chunk of your time and energy. So, how do you strike that balance, and make sure your social media efforts don't fall by the wayside? Lean on others! Getting your employees to buy in to your company's online strategy is an easy way to amplify your social media efforts.

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Topics: Sales and Marketing

VIDEO: Wireless Devices Put Users at Risk: IT Rewind Episode 67

Posted by Ben Barker on February 26, 2016

Wireless mice and keyboards could allow attackers to take over user devices. Meanwhile, lawmakers are pushing for the creation of an encryption commission. To hear more, just click play!

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Topics: Industry News

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