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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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James N. Rolstone

James N. Rolstone is currently a senior at Emerson College and works with Continuum as a video production and editing intern.

Recent Posts

Are You Prepared with a Crisis Communication Plan? MSPtv Episode 52

Posted by James N. Rolstone on June 28, 2016

 

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In this episode of MSPtv Scott Glidden joins Tracy Wemett, President and CEO of BroadPR, to discuss how to establish a crisis communication plan. Tracy gives an overview on the appropriate approach should an IT disaster arise without a plan in place. As a public relations expert, Tracy provides invaluable advice on how to handle situations that deal with your company’s public image. Get the opportunity to see Tracy speak in person during her breakout session at Navigate 2016, Continuum’s third annual user event taking place September 28-30 in Boston, MA at the Seaport World Trade Center!


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Topics: Sales and Marketing, Video, Navigate 2016

Looking Ahead to Navigate 2016: MSPtv Episode 51

Posted by James N. Rolstone on June 7, 2016

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In this installment of MSPtv, Scott Glidden joins Continuum's Marketing Programs Manager, Courtney Margossian to discuss our highly-anticipated Navigate 2016 Conference. As the event manager, Courtney discusses the action-packed schedule of break-out sessions, sponsors and speakers partners can expect to leverage at Navigate 2016, our third annual user event taking place September 28-30 in Boston, MA at the Seaport World Trade Center! What's in store for you, and why should you register? Tune in now to learn more! 

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Topics: Video, Navigate 2016

7 Tips to Get Started with Inbound Marketing: MSPtv Episode 50!

Posted by James N. Rolstone on May 24, 2016

05-24-2016-Hopkins.pngAre you using inbound marketing techniques in your business strategy? In our 50th episode of MSPtv, Scott Glidden is joined by Continuum's Senior Vice President & Chief Marketing Officer, Jeanne Hopkins, as we talk about tips to getting started with inbound marketing. In this installment, Scott and Jeanne discuss a recent article by Inc. which provides information about some of the most successful inbound marketing strategies. From active blogging and email re-engagement campaigns to accessible product information and partner communication, Jeanne examines the best route to take in order to develop a successful inbound marketing strategy. 

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Topics: Sales and Marketing, Video, Inbound Marketing

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