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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Lily Teplow

Meet Lily Teplow! After majoring in Communications and French, Lily graduated from South Carolina's Furman University and now takes on her new role as Content Marketing Associate and Blog Manager at Continuum. In her spare time, Lily enjoys singing, traveling, and cheering on her favorite Boston sports teams!
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Recent Posts

Independent Study Shows MSPs Achieve Greater Profitability with Continuum

Posted by Lily Teplow on July 19, 2017

Independent Study Shows MSPs Achieve Greater Profitability with Continuum

Today, we released an analysis from Service Leadership, Inc., the leading financial and operational benchmark organization for MSPs and IT solution providers worldwide, that indicates that Continuum’s partners are able to achieve greater profitability, operate more efficiently and withstand market pressures better than other MSPs as a result of our transformative platform and business model. Let’s take a deeper look into these findings and how leveraging Continuum could be the key to becoming a world class MSP.

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Topics: Revenue Growth and Profitability, Service Leadership Index

3 Cybersecurity Threats MSPs Need to Monitor and Manage in 2017

Posted by Lily Teplow on July 14, 2017

3 Cybersecurity  Threats MSPs Need to Monitor and Manage in 2017

In the growing and evolving cyber threat landscape, how can managed services providers (MSPs) ensure that they’re delivering on their promise to secure and protect their clients at all times? Let’s face it, managing and monitoring cyber threats is not an easy task. MSPs are now under immense pressure to be the IT security superhero for their clients, but if you haven’t yet established a security offering, it may stunt your MSP growth.

Luckily, there are tools out there that can help you uphold your commitment to security, even amongst the major threats that are merged with business today. Let’s take a look at the three most crucial cyber threats MSPs need to be aware of in 2017 and how you can keep your clients protected from them.

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Topics: Information Security, Cybersecurity and Threat Management, Managed Security Services, Internet of Things

Decluttering Your Desktop: 4 Helpful Tips

Posted by Lily Teplow on July 7, 2017

Decluttering Your Desktop: 4 Helpful Tips

With the second half of the year officially underway, now is a perfect time to start thinking about how you can be more productive and work more efficiently. Of course, you want to focus on making your IT products and services as efficient as possible, but there is one thing in front of you that may need your immediate attention: your desktop.

For most people, the desktop is our go-to place to store email attachments, photos, downloads and other items. However, once we’ve opened or dealt with a certain file, it tends to just sit there gathering virtual dust. Then, lo and behold, your desktop has become an untamed forest of icons and thumbnails!

To prevent this from happening to you, take the following four steps that will help you avoid future headaches and organize your desktop for optimal productivity.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

The Top 5 MSP Blog Posts of June 2017

Posted by Lily Teplow on July 4, 2017

The Top 5 MSP Blog Posts of June 2017

Happy 4th of July from all of us here at Continuum! Are you planning on heading to the beach or your local barbeque for America’s most patriotic holiday? As you search for those star-spangled pair of flip-flops or pack up your cooler, why not bring along June’s most popular MSP blog posts for some light reading?

This month, we’re sharing tips on how to demonstrate your MSP value to new clients, which IT certifications you should equip your techs with, the MSP’s guide to Petya ransomware and much more. Let’s dive right in!

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Topics: Business Development and Growth, Cybersecurity and Threat Management

Partner Spotlight: How 3 MSPs Benefit from Continuum’s Integrated RMM and NOC Platform

Posted by Lily Teplow on June 30, 2017

Partner Spotlight: How 3 MSPs Benefit from Continuum’s Integrated RMM and NOC Platform

With the first half of the year coming to a close, it presents a great opportunity to start reevaluating the products, services and contracts for your technology, to decide if they are still the best fit for your business. If you’re a managed services provider (MSP) looking to accelerate business growth and success this year, you might want to consider the benefits of leveraging a remote monitoring and management (RMM) solution that is fully integrated with a network operations center (NOC).

Don’t want to take my word for it? Let’s hear from three Continuum MSP partners who have been able to increase efficiency, enhance service delivery and embrace scalability with the help of Continuum’s integrated IT platform.

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Topics: Remote Monitoring and Management, Network Operations Center

Examining the Top Challenges to Optimizing Your IT Operations

Posted by Lily Teplow on June 23, 2017

Examining the Top Challenges to Optimizing Your IT Operations

By just about every measure, technology continues to shape the world around us. With the emergence of trends such as the digital workplace and the Internet of Things, today’s IT operations need to constantly keep up with the surrounding landscape. Businesses are now demanding to do and adopt more, obligating IT functions to go faster than the norm. Because of this, managed services providers (MSPs) and IT leaders are facing constant change and new challenges in their efforts to support their clients and continue to drive value.

As an MSP struggling with this, how can you increase the velocity or your IT operations, become more nimble and responsive to business needs and still balance business stability? Let’s break down some top challenges IT organizations face in achieving optimized operations and how you can overcome them.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

5 Strategies for Growing Your MSP Business Through LinkedIn

Posted by Lily Teplow on June 22, 2017

5 Strategies for Growing Your MSP Business Through LinkedIn

While most people may look to LinkedIn for job opportunities, references and networking, it also serves as a great platform to grow your MSP business. Adding LinkedIn to your marketing strategy can help you expand your network, find new clients and promote your business.

Let’s explore five ways LinkedIn can help you grow your business, from building your brand to expanding your prospect list and everything in between!

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Topics: Business Development and Growth, Sales and Marketing, Hiring and Recruiting

Closing the IT Skills Gap: 3 Strategies for MSPs

Posted by Lily Teplow on June 9, 2017

Closing the IT Skills Gap: 3 Strategies for MSPs

Let’s face it: the hiring process can be a bit overwhelming these days—especially for those in the IT industry. Changes in technology are rapid and constant, leading to an influx in demand for new IT skills. However, organizations are still struggling to find IT professionals with the skills they need and desire. For managed services providers (MSPs), not having the proper level of talent can hinder your profitability and growth. So, what can you do to close this gap?

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Topics: Business Development and Growth, Hiring and Recruiting

The Top 5 MSP Blog Posts of May 2017

Posted by Lily Teplow on June 6, 2017

The Top 5 MSP Blog Posts of May 2017

Can you believe that the end of the quarter is right around the corner? As we commemorate May and look towards hitting our June goals, let’s revisit the best content provided on the MSP Blog this past month! 

It’s no surprise that IT security continues to be top-of-mind for most managed services providers (MSPs). Also included in this month's roundup, discover how you can leverage visual statistics to boost your sales and marketing efforts, how to build a team of top IT talent, and how you can optimize your client onboarding experience for long-term success. Check out all of this and more in our most popular posts below!

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Topics: Business Development and Growth, Sales and Marketing, Cybersecurity and Threat Management

Introducing a White-Label Sales Deck to Help Accelerate Your MSP Sales Opportunities

Posted by Lily Teplow on June 2, 2017

Introducing a White-Label Sales Deck to Help Accelerate Your MSP Sales Opportunities

Do you struggle with effectively communicating your business value to prospects? If you’re like most managed services providers (MSPs) out there, the answer is a resounding yes. Whether it be dealing with common objections or not having the sales resources available, there are many challenges that can stand in the way of selling your IT services and growing your business. 

If you’re looking for help to overcome these challenges, you can download our new white-label sales presentation deck! This comprehensive deck is designed to help you showcase your unique value as an MSP, accelerate your sales opportunities, persuade SMB decision makers and sell your IT services with ease.

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Topics: Revenue Growth and Profitability, Sales and Marketing

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