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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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CMIT Solutions of Cambridge Wins Help Desk Award at Navigate 2014!

Posted September 25, 2014by Mary McCoy

Service-Desk-Award
Well, we're back from our inaugural user conference, Navigate 2014! It was an action-packed three days of managed IT services teaching and learning, and because we love celebrating our partners' successes, we closed the event with an Awards showcase! Please join us in congratulating CMIT Solutions of Cambridge, recipient of the Help Desk Award!


And The Winner Is...

It was our distinct pleasure to present the 2014 Help Desk Award to CMIT Solutions of Cambridge last Tuesday evening. Our Massachusetts partner received the Help Desk Award for driving the most revenue and end clients with our Help Desk offeringWhile this marks their first Navigate award, we had the honor of presenting CMIT Solutions of Cambridge President & CEO, Larry Kerrigan, with Continuum’s CMIT Franchise Of The Year Award at CMIT's convention last May. Demonstrating 0 to a million and 100% growth from last year to this year, we know CMIT Solutions of Cambridge is going to be a tough partner to beat next year at Navigate 2015 in...VEGAS BABY!


Did You Know?

Currently, 8% of all Continuum Help Desk Revenue goes to the Continuum Veteran's Foundation, and more than 20% of Help Desk Employees are veterans themselves! 
 


Related: 
IT Help Desk Bottlenecks: 5 Reasons Your In-House Help Desk Just Doesn't Cut It! [SlideShare]



Wonder why CMIT Solutions of Cambridge is using a smart-sourced
Help Desk to drive profit margins?

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Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

Topics: Navigate, Help Desk

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