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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Continuum Welcomes Nicholas Bruno – Our New Chief Information Security Officer

Posted December 17, 2013by Rob Autor

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At Continuum, information security is one of our top priorities. We know that our partners rely on us to provide the latest tools for information security, which is why we’re happy to announce the arrival of Nicholas Bruno, our new Chief Information Security Officer (CISO).

Nick comes to Continuum from Pegasystems, where he served as IT Security Officer and was responsible for developing and implementing the company’s information security and IT risk management strategy. Nick has extensive experience in the field of information security, and we’re excited to have him join the Continuum team.

 

What This Means for Our Partners

With Nick joining our team, Continuum remains an industry-leader in providing the best tools for MSPs to help their clients secure their environments and maintain their compliance with information security regulations. Nick brings with him a number of certifications, including a C|CISO and CISSP-ISSAP, and our product team will rely on his expertise to ensure that our partners stay current with information security and information protection. With regulations becoming increasingly stringent, it can be difficult for MSPs to remain compliant. Nick will help Continuum implement core security elements across our products and services to ensure our partners have the tools and information they need to assist their clients. He will also be responsible for introducing new products and services that enable our partners to deliver better security tools, which they can add to their security offerings.  

“Security concerns are always at the forefront of any IT strategic plan,” says Nick Bruno. “With advanced persistent threats and targeted malicious attacks on the rise and with increasing network complexity, Continuum is committed to ensuring that our partners have the necessary tools for their customers.”

 

Nick’s Experience and Expertise

Prior to Pegasystems, Nick was Head of Information Security and Risk Management for EMD Millipore, the Chemicals Division of Merck KGaA, which acquired Millipore Corporation. There, he served as Information Security Officer. Earlier in his career, Nick held IT security-related positions at Boston Communications Group, Blue Cross Blue Shield of Massachusetts and H&R Block Mortgage Corporation. He is highly educated in the field with a bachelor’s degree in MIS from Salem State College and a master’s degree in Network Security from Capital College. Nick also served in the Massachsetts Army National Guard for nine years, holding the rank of Staff Sergeant

 

We’re thrilled to have Nick become a part of Continuum…please join us in welcoming him to our team!

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Rob is an operations and technology management wiz with a range of experience at companies like Sallie Mae, Price Waterhouse. He is responsible for driving superior service quality at Continuum’s network operations center (NOC) and Help Desk. Rob is also responsible for Continuum’s IT Division. When he was a kid, Rob wanted to be a professional tennis player. Now he’s our Senior Vice President of Global Service Delivery. He loves this business because he can build a world-class business bringing leading-edge technology to small businesses.

Topics: Industry News

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