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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Family Feud: Managed IT Services 2015 [Quiz]

Posted July 13, 2015by Mary McCoy

Family_Feud-_Managed_IT_Services_2015_Quiz.jpg

image source: https://en.wikipedia.org/wiki/Family_Feud

Do you have a case of the Mondays? We've all been there. Luckily, we're easing you back into your work week with a managed IT services version of the classic TV gameshow, Family Feud. In case you haven't kept your finger on the pulse of the channel, we've compiled key data from recent surveys to help you identify market opportunities and challenges in the IT industry this year. What did respondents prioritize as provisions in their Service Level Agreements (SLAs)? Have IT salaries increased over the years? Which skills are desired the most when hiring, and what might account for an IT skills shortage? Answers to this and more!

It's time to play...Family Feud!

 

Just wait one second! You can't play the Feud without a little intro music...


image source: http://www.ozphoter.com/forumdata/templates/indexl.php?u=family-feud-answers-guide-for-facebook


Which Survey Says What?

All survey results were taken from the following recent reports:

Did you know that we're offering two CompTIA certification workshops to partners who attend our second annual user conference, Navigate 2015? If you haven't registered yet, you won't want to miss receiving your Executive Certificate in Data Recovery and Business Continuity and/or Executive Certificate in Cloud Intermediate!


For More Fun & Games...

MSP Guide to Managed Services SLAs  [white paper]

 

Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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