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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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How to Successfully Execute Your BDR Migration Plan

Posted November 30, 2016by Joseph Tavano

How to Successfully Execute Your BDR Migration Plan.jpg

In an IT channel that’s constantly in flux, it’s important to constantly evaluate and re-evaluate your technology and solutions. Lifting out any IT platform to switch to another is a large endeavor, but there are particular concerns when migrating from one backup and disaster recovery (BDR) platform to another.

On a recent episode of MSP Radio, Continuum Senior Director of Product Management Joe DeRosa discussed many of the considerations, preparations, and opportunities that exist when MSPs decided to migrate to a new BDR platform. Joe shared some specific insight about migrating to Continuity247®, and then went on to highlight a new program set up to help partners migrate to Continuity247, which makes it easier than ever.

First and foremost, one of the most important aspects of getting Continuity247 right is to size it properly. And, a lot of partners have existing hardware, so one of the first things that the [Network Operations Center (NOC)] will do in this program is to look at your hardware and validate it against the requirements of Continuity247. And then, they will actually look at the base image size itself that needs to be backed up, and they will make a recommendation for upgrades to your hardware to make sure that you’ve got it adequately sized. And what we’ve seen in the years that we’ve been offering Continuity247, is that a lot of the systems out there are actually undersized. So, from the vantage point of the partner and ultimately client success, it’s nice to have the NOC involved at that initial stage.

Then, the NOC looks at the backup environment itself and will run a health diagnostic on the protected machines to make sure they are up to standards, and will de-install existing backup agents before they install Continuity247’s backup agent.

Finally, the NOC will go through the set-up process of the BDR solution, and actually set up the retention point policies, per protected machine, on behalf of the partner. Ultimately, this is several hours of onsite time that the NOC can take off of partners’ hands.

Continuum partners who want to learn more about the Tech Advantage project Joe described in this episode can contact their regional account management team.

To hear more of Joe DeRosa’s considerable expertise on backup and disaster recovery, Continuity247, and BDR migration, subscribe to the Continuum Podcast Network and listen to episode 118 of MSP Radio.

Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 12 years of experience in content creation and editorial in various disciplines. He is the author of numerous eBooks, eGuides, blog posts and other collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. He is also the producer of the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.

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