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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: HTTPS on the Rise and Android Malware: IT Rewind Episode 15

Posted November 21, 2014by Ben Barker

 ITR15

In just a few years, HTTP could be a thing of the past. The Electronic Frontier Foundation (EFF) is making a push to transition the web to the more secure HTTPS. The change could be starting as soon as this summer. Meanwhile, there's a dangerous Android Malware menace making the rounds. Are you safe? Find out on this week' edition of IT Rewind!

 

IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Time to Secure the Web? EFF Says HTTPS Can Soon Be the Norm

InfoWorld, @infoworld, Paul Krill, @pjkrill

New Android Mobile Menace One of the Most Sophisticated Yet

CRN, @CRN, Robert Westervelt, @rwestervelt

Preparing Your Company for Change: MSPradio 31

MSP Blog, @FollowContinuum, Nate Teplow, @nteplow

Call for Entries: 2014 MSP 250 -- Most Influential People in Managed Services

MSP Blog, @FollowContinuum, Nate Teplow, @nteplow

 

Continuum's Must-Read Blog Post This Week

Continuum Coach's Corner Episode 2: Pricing Strategies That Fit Your Business

CCC

Okay team, we're continuing the managed IT services season with Continuum Coach's Corner, an educational video series designed to teach MSPs the business strategies and best practices needed to succeed in the ever-changing IT world. Huddle up with host, Coach Raymond Vrabel, Director of Technical Account Management at Continuum, as he maps out play-by-plays to increase your revenue and profitability. In this episode, Coach Ray lays out strategies and tips on how to develop the perfect pricing plans to scale your business.

Pricing strategies are a hot topic right now among managed service providers, and for good reason: right now the industry offers enough flexibility to provide a number of different pricing models. What's the average MSP pricing model? Which one is right for you? Coach Ray is here to help clear the fog. Read more »


New Content From Continuum

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Uber abuse:

         Uber and Google Are Abusing User Data for Fun
         Network World, @NetworkWorld, Fredric Paul

Tinkering with Twitter:

        9 New Twitter Features and Tweaks Coming in 2015
        CIO, @CIOonline, Matt Kapko, @mattkapko

Google fixes flaws:

         Google Fixes 42 Flaws in Chrome 39 Browser
         eWeek, @eWEEKNews, Sean Michael Kerner

What did you think of this week's episode? Do you have suggestions for next week? Let us know by commenting below! We'd love to hear from you!

Don't forget to check out part 3 of our Essential Guide to Marketing!


Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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