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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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SLIDESHARE: I Bet You Want to Growth Hack Your MSP Business...

Posted October 27, 2014by Mary McCoy

growth-hack-msp-business


Let me guess, things are not going well at your MSP business. Employee churn is at an all-time high because your technicians are tired of filling their 9-5 with rote tasks and answering "I can't get into Outlook" calls from clients. Maybe you're not equipped to handle spikes in service demand, but you still want to provide clients round-the-clock support. Good help is hard to find, and it's too costly to hire and train additional staff. Sound familiar? How could any MSP thrive in these stifling conditions? Answer: you can't. There is a way out though - a simple solution and a true managed IT services growth hack...
 

Did you enjoy our SlideShare presentation? Well, guess what? There's more where that came from! 

Check out IT Help Desk Bottlenecks: 5 Reasons Your In-House Help Desk Just Doesn't Cut It! [SlideShare]!


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Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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