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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Want to Save $194,500 as an MSP this Year? [Infographic]

Posted October 20, 2014by Brandon Garcin

blog-Growth-Hacking-Service-Desk-Infographic[3]
Nobody can deny the importance of quality customer service in today’s business landscape. Customers today are more empowered than ever before, and one poor experience or frustrating phone call may be enough to convince them to take their business elsewhere. For MSPs, the message is clear: Your MSP help desk offering better be up to par.

To be successful, however, there are a number of factors and considerations to keep in mind – the first of which is whether you’ll want to maintain an in-house help desk, or outsource to a third-party provider. To help you understand the core differences between an in-house and third-party help desk, we’ve created this informative infographic. Check it out, don’t hesitate to share using the embed code below, and let us know what your help desk offering looks like in the comments section!

customer surveys
Growth-Hacking-Service-Desk-Infographic[3]


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Brandon Garcin is Continuum's Senior Content Strategist, and is responsible for the creation and execution of a variety of resources designed to win new business and support existing customer accounts. He has authored more than a dozen eBooks which have generated thousands of downloads, and has consulted with hundreds of Continuum partners to help improve their marketing and lead generation efforts through website optimization and content development. Brandon is also the host of The Weekly Byte, a video and audio series produced by Continuum that provides quick, digestible tips and best practices that MSPs can use to help their business succeed.

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