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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Introducing: IT Rewind, Your Weekly Channel Newscast!

Posted August 16, 2014by Ben Barker

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Ever wish you could watch the MSP equivalent of CNN, a one-stop resource for the latest news in IT? Now, you can! With the daily managed IT services grind, it's easy to miss the week's top headlines and breaking stories. That's why we're proud to bring you our new weekly series, IT Rewind! First up in the queue: Russian crime rings and how to avoid the BYODilemma! 



Continuum's Must-Read Blog Post This Week

Building a Better MSP with Bryan Gilliom - Part 2

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In part two of this three-part weekly series, Bryan Gilliom, founder of Level 5 Coaching Group, shows us the "Eight Facet Model for Breakthrough MSP Success." In Bryan's previous MSPtv special, the industry veteran identified the 5 mistakes most MSPs make. After growing his previous company, InLine, to $40 million in annual revenue, we're thrilled to have Bryan speak at Navigate, our first user conference. Can't wait until then? You don't have to! We have another exclusive excerpt of his upcoming book, The Breakthrough MSP, linked below. Need to catch up on Part 1 of this series? Check it out here!  Read more » 


IT Rewind Feature Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered! 

Russian Hackers Amass Over a Billion Internet Passwords

The New York Times, Nicole Perlroth and David Gelles,  

10 Things to Consider Before Adopting a BYOD Program

eWEEK News, , Nathan Eddy,   

 

What else is new in the IT channel?

Unfortunately, we couldn't cover all of the week's notable managed IT services headlines. We've linked them below so you stay in the know! 

Patching updates:

ComputerWorld, Lucian Constantin

New IT Threats Lurk!

eWEEK News, Nathan Eddy,   

Your Managed Services are In-Demand!

TechTarget, , David S. Linthicum,  

Latest Survey Findings:

Digital Journal, @digitaljournal

  

What do you think of our new series? Sound off in the comments below!

For more hard-hitting, educational MSP content, check out:

check-out-the-msp-resource-center

 

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

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