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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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JTECH Networks Wins Rookie of the Year at Navigate 2014!

Posted September 29, 2014by Mary McCoy

Rookie-of-the-Year
In Major League Baseball, the Rookie of the Year Award is presented annually to the top-performing player who's new to the field - yes, pun intended. We've adopted this same tradition at Continuum and are proud to announce JTECH Networks as Rookie of the Year for 2014!


Home Run for JTECH Networks!

There was no shortage of baseball fandom at Navigate 2014. With a special visit from surprise guest, President and CEO of the Boston Red Sox, Larry Lucchino, and many of our partners catching up at Fenway, baseball fever was in full effect. We're big fans of America's pastime - we've even written a blog post about how to use a moneyball approach to knock your managed IT services business out of the park. That's why we were honored to present JTECH Networks with the Rookie of the Year Award at last week's inaugural user conference, Navigate 2014. The Rookie of the Year Award went to the partner who joined Continuum within the last 12 months and had the highest combination of actual revenue growth and percentage revenue growth during the past year. We're proud to call JTECH Networks a partner and can't wait to see how this MSP allstar fairs in 2015!
 
JTECH-Networks-Rookie-of-the-Year

Above: Continuum's CEO, Michael George and VP of Sales, Mark Connolly, present the Rookie of the Year Award to Jay Ryerse and David Ingram of JTECH Networks.

Who will be our next Rookie of the Year? We guess you'll just have to wait and see at Navigate 2015 in....VEGAS, BABY!


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Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

Topics: Navigate

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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