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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Managed IT Services Weekly Recap: April 28th

Posted May 3, 2014by Mary McCoy

weekly_recap_blog-aprmayAnother week, another roundup! From browser bugs to costly HIPAA settlements, this week was filled with great articles ripe for the picking. Miss any juicy headlines? Fret not, dear MSPs! As we start the month of May, let us first pay homage to this last week of April!

 

 

 

The One Story You Were All Talking About This Week

New Vulnerability Hits Internet Explorer, and It’s Serious

Still use Internet Explorer? Don’t

Microsoft Issues Emergency Internet Explorer Patch

Poor Internet Explorer just can’t catch a break. First, there was its laughable speed of service. Now, Microsoft’s browser has been hit with a “Zero Day,” remote code vulnerability. The news came straight after Microsoft retired the Windows XP operating system, leaving many users to fear that they wouldn’t be supported. Fortunately, an emergency Internet Explorer patch was issued Thursday, and Microsoft even extended the update to the outdated Windows XP software. If you’ve yet to upgrade, you caught a break, but it’s time.

 

IT Never Ends

AOL confirms email breach, tells users to change passwords

Zeus: King of Malware

How to tell if any of your accounts have been hacked

The Four IT Security Principles: A Practical Guide to Improving Information Security

CEOs still don't get cyber security, study finds

Now that the Internet Explorer matter has been resolved, we’re good, right? Wrong. With Microsoft under the microscope, you may have missed these other new IT security concerns like AOL’s email breach or the ongoing threat of Zeus malware. IT never ends. There will always be attacks. What is your defensive strategy? Are you educating all members in your organization?

 

Get Hip to HIPAA

Keeping your health information safe and secure

A Summary of the HIPAA Privacy Rule

Stolen Laptops Lead to $2M in HIPAA Settlements - Health Insurance Portability and Accountability Act

What the Windows XP Sunset Means for HIPAA Compliance: An Interview with HIPAA Attorney James Wieland

Cloud Security Affected by HIPAA Business Associate Agreements 

Why Healthcare Struggles with Mobile Device Encryption

What’s all this hoopla about HIPAA? If you’re not HIPAA compliant and you suffer a data breach, you could be facing some serious legal charges to the tune of a couple million dollars. Not exactly chump change.  Data breaches aren’t only orchestrated by malicious hackers. Losing sensitive medical documents counts too! By the way, what’s your MDM plan? Are you encrypting all sensitive info?

 

More MSP Best Practices

Are MSPs Reviewing BDR Case Studies? 

7 Ways to “Un-Tech” Your Marketing Content

Getting your Managed Services Business to $2 Million

Five Financial Commandments for Solution Providers

MSP growth a reflection of market: Trend Micro

 

Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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