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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Meet the Technicians that Answer Your Clients' Calls, Continuum's Help Desk!

Posted January 15, 2015by Ben Barker

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You may have heard of Continuum's Help Desk, but do you know how it operates? Who are the people that you're trusting to fix your clients' issues and keep your business operating from day to day?

Well, they're a group of talented, certified, U.S.-based technicians who use their expertise to keep you and your clients happy 24/7.

Located in Pennsylvania, Continuum's Help Desk boasts more than 100 technicians. But to fully understand how it operates, you'd have to be there. We know that you're all too busy to book a flight to PA, so instead, we decided to give you a look at the people and personalities that make this service so amazing.

Continuum's Help Desk would be nothing without the technicians that ensure your clients receive the support they need when they need it, so that you can scale your business. Their wide variety of certifications and talents are the brains behind the operation, while their bright and diverse personalities are the heart. They allow you and your in-house technicians to focus on the bigger, more productive projects, while they take care of everything else. 

But don't take it from me, let our technicians walk you through what it's like to be a member!


So, there you have it! 

Just think of our Help Desk technicians as an extension of your team. For more information, click here! 
 
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Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

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