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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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MSP Partner Success with Continuum’s Autotask API Integration

Posted June 10, 2014by Mary McCoy

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Today marks Day 2 of Autotask Community Live! in sunny Miami, Florida! As Diamond sponsors, this is an especially important event because we're unveiling the new seamless API integration with Autotask's business management and our Remote Monitoring and Management (RMM) solutionWith this new integration, our MSPs can now: 

  • experience significant time savings
  • streamline the process from issue to resolution
  • deliver 24x7x365 support with ease and optimize the IT function.

Continue reading for case studies!

 

Case Studies

Interested in learning more? We've also released two case studies showcasing the successes of Managed Services Provider (MSP) partners, Empower Information Systems (EIS) and Keystone IT

Empower Information Systems (EIS)

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“Because of the API integration between Continuum and Autotask, we were able to knock out 330 tickets in 90 minutes. I have never seen anything like that before. And as we move forward, I have grand expectations that I will have data showing that we are turning more tickets, and I will be able to add more to my customer base without increasing my staff.”
 ~Jason Holbrook, Principal and Chief Security Officer at EIS~

 

Find out more in Empower Information Systems Dispatches 330 Tickets in under 2 Hours with Continuum/Autotask Integration!

Keep Reading Jason's Story!

 

More than 400 of Continuum’s MSP partners utilize Autotask, allowing seamless integration and simplification of workflow for MSPs, resulting in increased efficiency and greater profitability. The API integration, available to all Continuum partners since March, includes synchronization of tickets across multiple ticket queues, support for Autotask workflows to be built on "NOC" or "Help Desk" ticket source values and improved asset synchronization using product categorization and uninstalled agents marked as “Inactive.”

Keystone IT

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“Over the past year, Continuum has discovered and reported on 33% of our total (Autotask) ticket volume as proactive monitoring. This equates to an average of 635 issues that are proactively identified each month. The amount of downtime this has prevented is almost immeasurable, and the value of that downtime absolutely cannot be measured. Now, using the Autotask public API gives my team access to even more effective workflows.”
 ~Eric Humes, CEO at Keystone IT~ 
 

Want to discover how our partner uses the Autotask API integration to better serve healthcare clients and continually monitor systems where human life is dependent? Check out Keystone IT Prevents Downtime Using Proactive Ticket Monitoring via Continuum/Autotask Integration! 

Keep Reading Eric's Story!

Continuum is in Booth #100 showcasing its intelligent RMM solution backed by industry-leading 24x7x365 Network Operations Center (NOC) and Help Desk. For more information on Autotask Community Live!, visit: http://autotaskcommunitylive.com/.

Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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