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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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[Special] MSPtv Episode 24: Steering Your MSP To Success

Posted June 27, 2014by Tim Lewis

 

06-27-2014-Isler.png

For this very special episode of MSPtv, the Continuum team shot on-location with motivational speaker, author, and two-time America's Cup winner, Peter Isler in beautiful Newport, RI. Peter will be one of our keynote speakers at Navigate, our first ever user conference taking place September 21st-23rd in Boston. In this episode Peter speaks about his book, At The Helmand how his sailing experiences relate to running a business.

Episode Outline:

  • [0:30] - Inspiration for writing At The Helm 
    • Similarities in business and sailing
    • Teamwork and commitment
  • [1:37] - Common traits in both captains and those successful in business
    • Solving problems
    • Motivating your team
    • Developing a product that will succeed
  • [3:32] - How to find the sweet spot for your team's ability
    • Take into account the ability of your team
    • Success is still attainable without having to overwork your team
  • [5:22] - Best captains take direction from crew
    • Communication is key
    • The person taking charge changes all the time
  • [7:34] - Delegating responsibilities
    • Crew members should be engaged
    • Involve everyone in the crew
  • [9:50] - Motivating your team
    • Rewards are important
    • Fun factor is key
  • [14:28] - Dealing with situations over time in your business
    • Having a positive attitude towards changes
    • A change in condition creates an opportunity
  • [17:15] - The size of your business doesn't matter
    • The fundamental skills you learn in a small business is invaluable
    • It's not the size of your business, it's what you do with it

 

Click here to register for Navigate 2014, our first user conference!

Navigate2014: Register Today!

 

Have any suggestions for an MSPtv episode? Want to give us your feedback? Email us at mspnow@continuum.net and let us know what you think!

Tim Lewis is the Producer of Digital Content for Continuum's marketing team. Coming from Emerson College in Boston, he lives and breathes motion pictures. In his spare time he enjoys petting his dog, Duke! Woof!

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