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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Navigate 2014 Live Blog: Stay Up-to-Date On All Things Navigate

Posted September 21, 2014by Nate Teplow

It's finally here, Navigate 2014! We're thrilled to have our partners come to Boston and have an exciting agenda planned for our attendees. For those of you who want to stay up-to-date on all the happenings at Navigate 2014, keep checking back to our blog for pictures, tweets and important news from Continuum's inaugural user conference.

Day 1

There was no shortage of excitement this morning as we kicked off Day 1 of Navigate! Even our blog contributor and video extraordinaire, Tim Lewis, couldn't control himself!

Some partners couldn't wait until today to meet up...

Partners flew in to Beantown, anxious to reconnect! 

Old sports debts were repaid, and partners collected...

We had some great MSP workshops like...

Technical Forum Workshop: Introduction to Security with Zeshan Raja, Sr. TAM & Shauna Peters, TAM

MSP Peer Group Workshop: Shared Best Practices with Arlin Sorenson, Founder & CEO of HTG Peer Groups

Technical Forum Workshop: Tips & Tricks: Scripting and Client Communicator with David Boulos, Sr. TAM & Joe Consolmagno, Sr. TAM 

Day 2 Keynotes

Between our CEO, Michael George and competitive sailor, Peter Isler's keynotes this morning, partners couldn't wait for Day 2 to get started!

Peter Isler

Our VP of Sales, Mark Connolly delivered the opening remarks to a FULL HOUSE! 

 He even had an exciting announcement...

Then, without further ado, Mark Connolly introduced 2-time America's Cup winner, Peter Isler!

Before turning it back over to Mark, Peter closed by reminding us all that great leaders take input from their teams, and keep them involved! 


Our CEO, Michael George

Who else LOVED Michael's intro video?? 

Afterward, the captian of our ship took the stage! 

He revealed shocking and promising market insights!

Who else smart-sources??

 

Keep checking back for more Navigate buzz, and don't forget to follow @FollowContinuum & #nav14 on Twitter! 

Nate Teplow is a Sr. Product Marketing Manager at Continuum, currently managing the company's RMM marketing initiatives. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni, Nate enjoys staying active, traveling to new places and performing A/B tests.

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