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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Navigate Your Way to More Productive Possibilities

Posted September 25, 2015by Eric Townsend

What if I told you that you could gain customers and capabilities without spending a dime? Would you jump at the chance? Of course you would. You already know that providing IT services isn’t easy – and it’s only getting more complex with BYOD and MDM challenges. By taking advantage of two-in-one devices built with fifth generation Intel Core vPro processors, however, you can gain up to $585 in total cost savings over the life of the PC.

We know that some MSPs and IT consultants have avoided implementing vPro because it wasn’t integrated with Continuum. We're excited to share that we've worked together with the remote monitoring and management (RMM) provider to change this.


A Tool to Help you Launch New Service Offerings

The Continuum vPro Navigator is a new technical, online reference tool designed to easily help deploy our PCs in your Continuum environment. Developed by our two companies, it gives detailed, step-by-step instructions on:

  1. Provisioning vPro-based PCs
  2. Using the powerful remote management functions already integrated into Continuum

Take a look at our new offering, and see how quickly you can learn to use Intel vPro functions—such as remote power up and hardware-based KVM Remote Control— to save significant time and money.


What Are the Benefits?

By using the Continuum vPro Navigator you can take advantage of your Continuum management console and existing Intel® vPro™ technology PCs that may already be in your install base without your realizing. There are many PCs with this powerful technology available -  you can find the list here. The Navigator gives you step-by-step instructions and extensive screen captures (Continuum screens and PC BIOS screens). It also lets you benefit from the best-known-methods that Continuum's partners have discovered.


Do you have any questions or comments about the tool? Leave a comment below! 

 Are you attending Navigate 2015 in Las Vegas? Don't forget to stop by the Intel booth!

 

Does your RMM leave something to be desired?

 RMM 101: Must-haves for Your IT Management Solution 


Check out the last 3 Navigate 2015 Sponsor Blog Posts:

Eric Townsend is the director of MSP and SMB marketing for Intel Corp. For more than 18 years, his work has encompassed tools across the computing spectrum—from devices to services to software. Eric has worked with companies in industry verticals including healthcare, retail, manufacturing, and services, and believes strongly in the efficiencies and value created by Managed Service Providers and the technologies they deploy.

Topics: Navigate 2015

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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