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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Our Top 5 Managed Services Blog Posts of 2014

Posted December 31, 2014by Nate Teplow

top-blogs-of-2014

Cheers folks! It's been a great year of blogging for Continuum. We've published over 350 new posts to the MSPblog, and we hope you've been able to follow along throughout the year. In case not, we've pulled together our top 5 blogs from 2014 so that you can see what managed IT services content our readers found most interesting this year. 

Thanks for a great year of blogging, and see you in 2015 for more from the MSPblog.


1. Can You Spot the 13 Security Flaws in This Photo

IT-security-desk-photo

Posted on Jun 18, 2014 at 8:30am by Nick Bruno

With all of the recent security breaches in the news, it's easy to get caught up in the "technical" side of information security. Sure, there is a lot of work to be done to keep your information safe from hackers and malicious software programs, however, there's another side to the coin, and that's physical security. Many offices don't enforce best practices for physical information security, and frankly may just not be aware of them. As their MSP, your job is to educate them on these best practices, both from a technology standpoint and from a physical standpoint.

Read More »

 

2. DDoS in 2014: The New Distributed Denial of Service Attacks and How to Fight Them

Posted on Feb 13, 2014 at 8:30am by Steven J. Vaughn-Nichols

In early days of the Web, no one heard of a Distributed Denial of Service (DDoS) attack; malware came to us through other vectors. Then in early 2000, a series of them DDoS attacks knocked off the air such popular websites as Yahoo, CNN, and Amazon. Today, DDoS attacks are thicker than fleas on a hound-dog, and are more complex than ever. They can hit your sites and your customers’ sites from more angles and they can knock out a website for minutes or even days.

Read More »

 

3. When IT Hits the Fan: 5 Steps to Avoid an IT Crisis

got-bdr-blog

Posted on Feb 24, 2014 at 11am by Jeff Neumann

Data can be considered the most valuable asset for many companies and the loss of this data can mean serious consequences. If you are a Managed Services Provider (MSP), it’s very important to offer proven, tested methods when it comes to business continuity and disaster recovery solutions. 

Read More »

 

4. Your 58 Word Cloud Vocabulary Test

Posted on Apr 8, 2014 at 8:30am by Tom Henderson

You think you know the cloud? Test your knowledge against these technical definitions. Close answers count, because this isn't Oxford or Webster’s, just a mixture of marketing-speak and geek speak. You’re on your honor. No peeking, and be nice.

Read More »

 

5. Is Your MSP Business Running Into These 5 Problems

msp-problems-blog

Posted on Feb 10, 2014 at 8:30am by Ray Vrabel

There are many opportunities in the managed services provider (MSP) industry. In fact, MarketsandMarkets expects the managed services market to grow from $142.75 billion in 2013 to $256.05 billion in 2018, a 12.4% CAGR in the next 5 years. However, many MSPs struggle with some common problems, which make it difficult to capitalize on this growing market.

Read More »



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MSPtv

MSPtv Episode 16: Sales Tactics for Managed IT Services Providers

msptv-blog
It's no secret that sales are the lifeblood of your managed services business. In order to grow, you need to consistently find new business. Many people think that telesales are an outdated way to prospect, but if done right, this can be a very effective to uncover new business opportunities. In this episode of MSPtv, we sit down with Greg Casale, CEO of Cloud Sales on Rails (CSOR) to talk sales tactics for MSPs. Tune in to this week's MSPtv episode to learn how to ramp up your MSP sales operation. 

Watch Now »


MSPradio

Proven Tips for Improving Your Master Services Agreements: MSPradio Episode 21

Episode21-Tom-Fafinski[2]

Master Services Agreements (MSAs) and Service Level Agreements (SLAs) are the foundation of your business relationships. They set expectations when certain issues arise and how both parties are responsible for handling them. However, MSPs don't always understand how important it is to build strong contractual documents.

On this episode of MSPradio, we chat with Tom Fafinski, Co-Founder of Virtus Law. Tom works frequently with MSPs and provides us with proven tips to improve your client agreements and build better foundations for your business relationships.

Listen Now »


ITrewind

iPhone 6 and Gmail Password Breach: IT Rewind Episode 5

Episode-5-ITrewind

This week on IT Rewind, everyone's favorite host discusses the release of the iPhone 6 and the latest internet security breach! Oh, and he may or may not rock a mohawk at the end of the episode...

Watch Now »

 
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Nate Teplow is a Sr. Product Marketing Manager at Continuum, currently managing the company's RMM marketing initiatives. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni, Nate enjoys staying active, traveling to new places and performing A/B tests.

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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