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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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5 Important Onboarding Touchpoints Every MSP Should Know

Posted by Nicole Hunter Hart on July 6, 2017

5 Important Onboarding Touchpoints Every MSP Should Know

When bringing on a new client, the first 90 days is the most crucial period in ensuring their success with your IT services. If you’ve been following along with my blog series, you’re already well on your way to optimizing your MSP onboarding process. In my first post, you asked and answered five critical onboarding questions to provide important insight into your client onboarding experience. In post number two, we embellished on your learnings to create a client onboarding journey to help you visualize the end-to-end process and identify areas of improvement. Now, it’s time to talk about impactful touchpoints during client onboarding that are not to be missed.

Let’s take a deep dive into how you can properly set expectations for a successful start to your partnership—starting with these five important onboarding touchpoints.

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Topics: Business Development and Growth, Client Acquisition and Management

Putting the S in MSSP Part 6: How Traditional IT Service Providers Can Embrace Cybersecurity Services in 2017

Posted by Meaghan Moraes on July 5, 2017

Putting the S in MSSP Part 6: How Traditional IT Service Providers Can Embrace Cybersecurity Services in 2017

Throughout the Putting the S in MSSP series, we’ve shared the building blocks for becoming a comprehensive managed IT services provider capable of keeping clients effectively protected from cyber threats. In part five, we discussed how to offer security-as-a-service in a way that enables both you and your clients to scale. To wrap up this cybersecurity series, we will ensure you understand how to properly define what robust cybersecurity looks like in 2017 so you can include security as part of your offering and prevent your clients’ businesses from becoming obsolete.

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Topics: Information Security, Cybersecurity and Threat Management, Managed Security Services

The Top 5 MSP Blog Posts of June 2017

Posted by Lily Teplow on July 4, 2017

The Top 5 MSP Blog Posts of June 2017

Happy 4th of July from all of us here at Continuum! Are you planning on heading to the beach or your local barbeque for America’s most patriotic holiday? As you search for those star-spangled pair of flip-flops or pack up your cooler, why not bring along June’s most popular MSP blog posts for some light reading?

This month, we’re sharing tips on how to demonstrate your MSP value to new clients, which IT certifications you should equip your techs with, the MSP’s guide to Petya ransomware and much more. Let’s dive right in!

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Topics: Business Development and Growth, Cybersecurity and Threat Management

Building Your 2H 2017 Marketing Plan: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on July 3, 2017

The Weekly Byte Episode 61

Are your marketing programs setup for success in the second half of the year? In last week’s byte, we talked about how to conduct a mid-year performance review of your marketing programs to determine what’s working and what isn’t—and this week, we explore how to put that insight into practice and build a successful plan of attack for the remainder of the year. Tune in now to learn more!

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Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

Partner Spotlight: How 3 MSPs Benefit from Continuum’s Integrated RMM and NOC Platform

Posted by Lily Teplow on June 30, 2017

Partner Spotlight: How 3 MSPs Benefit from Continuum’s Integrated RMM and NOC Platform

With the first half of the year coming to a close, it presents a great opportunity to start reevaluating the products, services and contracts for your technology, to decide if they are still the best fit for your business. If you’re a managed services provider (MSP) looking to accelerate business growth and success this year, you might want to consider the benefits of leveraging a remote monitoring and management (RMM) solution that is fully integrated with a network operations center (NOC).

Don’t want to take my word for it? Let’s hear from three Continuum MSP partners who have been able to increase efficiency, enhance service delivery and embrace scalability with the help of Continuum’s integrated IT platform.

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Topics: Remote Monitoring and Management, Network Operations Center

Putting the S in MSSP Part 5: Scaling Your Business with Security-as-a-Service

Posted by Meaghan Moraes on June 29, 2017

Putting the S in MSSP Part 5: Scaling Your Business with Security-as-a-Service

If you’ve been following our “Putting the S in MSSP” blog series, you’re well on your way to becoming a comprehensive MSSP who can secure and protect your SMB clients. However, when building and establishing this new line of business, how can you ensure that your security offering is built to scale?

In part four, we discussed top tactics for effectively speaking to SMBs about cybersecurity. In this post, we’ll focus on how to offer security-as-a-service in a way that enables both you and your clients to scale.  


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Topics: Information Security, Cybersecurity and Threat Management, Managed Security Services

An MSP’s Guide to the Petya Ransomware Outbreak

Posted by Brian Downey on June 28, 2017

An MSP’s Guide to the Petya Ransomware Outbreak

The headline-grabbing nature of WannaCry put just about every IT and security team in reaction mode. Just one month after the WannaCry outbreak, we find ourselves reverting to reaction mode as the next batch of ransomware spreads across the globe—this time from the Petya family variant.

In a matter of hours, the new Petya ransomware spread its way across 65 countries. While WannaCry and Petya aren’t the first versions of ransomware, they are a new breed of ransomware, ones that use powerful exploits to enable rapid propagation within and to new organizations. As a managed services provider (MSP), it’s imperative that you understand this ransomware outbreak and how it can affect you or your clients’ businesses. Don’t know what Petya is or how you can stay protected? Here is your guide.

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Topics: Industry News, Cybersecurity and Threat Management

The Next Big Thing for Continuity247®? Introducing Archive.

Posted by Joseph Tavano on June 28, 2017

The Next Big Thing for Continuity247® Introducing Archive

As you already know, there is no one-size-fits-all solution for the backup needs of small- and medium-sized businesses (SMBs). Even the name of the SMB category itself is representative of this scenario. With an array of company sizes in various industries, the backup requirements will differ for numerous reasons.

To meet that demand, Continuity247 is expanding to offer even more options for backup with its latest add-on, Archive. With Archive, MSPs using Continuity247 are now able to offer a long-term backup and restore option for less time-critical data, all at a low cost. And, because it can be added to any Continuity247 package (Local, Solo, Complete, or Flex), it can augment new or existing Continuity247 end user packages in a variety of ways.

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Topics: Data Protection, Backup and Disaster Recovery, Continuity247

Improving Your Work-Life Balance Part 2: The Right Tools

Posted by David Deckard on June 27, 2017

Improving Your Work-Life Balance Part 2: The Right Tools

As a managed services provider (MSP), your day-to-day is generally taken up by dealing with the constant ups and downs of your clients and the industry. Therefore, maintaining a healthy work-life balance can be tough. It takes commitment, and the trajectory is not always up and to the right. However, if you have the right tools at your disposal, you may be able to achieve that sought-after balance.

This series is dedicated to helping MSPs achieve a better work-life balance by developing the right mentality, obtaining the right tools, and maximizing those tools with the right behavior. In my last post, we discussed how to get in the right state of mind. Now, let’s see what tools you can use to avoid burning out and pursue a more balanced lifestyle.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

Your Mid-Year Marketing Checkup: What's Working and What Isn't? The Weekly Byte [VIDEO]

Posted by Brandon Garcin on June 26, 2017

The Weekly Byte Episode 60

It’s important to keep tabs on the performance of your marketing and sales programs to ensure you’re getting the right ROI and are meeting your goals for the year. And since we’re now halfway through 2017, there’s no time like the present to dig into the numbers and make sure you’re on track for a successful second half of the year! In this episode of The Weekly Byte, we offer quick insights into how you can measure and take a temperature check of your marketing programs.  

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Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

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MSP Guide to Managed Services SLAs  [white paper]
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