<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1309184189147252&amp;ev=PageView&amp;noscript=1">

Featured Content

Scaling for Success: The MSP Guide to Operational Efficiency

Download My Free eBook

Partner Spotlight: Congratulations to All Our Top 100 MSPs!

Posted by Joseph Tavano on May 12, 2017

Partner Spotlight: Congratulations to All Our Top 100 MSPs

Recently, ChannelE2E published their Top 100 Vertical Market MSPs List 2017, based on Q1 2017 research, and there were many familiar names that make the list!

We’d like to take this time to congratulate all the Continuum partners among the top 100. These prestigious partners include:

Read More

Topics: Business Development and Growth, IT Community

Making Your Way to $10M: 5 Questions for Building a Team of Top Talent

Posted by Peter Melby on May 11, 2017

Making Your Way to $10M: 5 Questions for Building a Team of Top Talent

Talent retention seems simple: hire qualified people, treat them well, pay them fairly, and they’ll stay for life, right? Well, it’s not quite as simple as it sounds. Finding and retaining top talent is a hot topic, especially in IT market. As my MSP business has reached the $10 million mark, I’ve learned that how you approach talent can either drive your business’ success or lead to its failure. Unfortunately, there is no middle ground. If you want to set your business up for success and become a $10 million MSP, you need to focus on nurturing and retaining your rising stars. So, where can you start?

In the first post of this series, I talked about five important lessons all MSPs should know before beginning the journey to $10M. Now that we’ve started, let’s take a deeper look into how you can optimize your current team to ensure sustainable success. Here are five key questions you should be asking yourselves to help build a team of top talent:

Read More

Topics: Business Development and Growth, Revenue Growth and Profitability, Workforce Optimization and Employee Retention

Backup to the Future Part VIII: Building a Profitable BDR Business with Continuity247®

Posted by Joseph Tavano on May 10, 2017

Backup to the Future Part VIII: Building a Profitable BDR Business with Continuity247

It’s been a long road, but it’s time to wrap up our “Backup to the Future” blog series. For those who have followed along with each installment, I hope you’ve learned a thing or two about the potential pitfalls of choosing an older or outdated backup and disaster recovery solution to build your BDR business upon, and how Continuity247® is built to eliminate those pitfalls in favor of a more efficient and more profitable service delivery model for BDR.

Now, let’s take a deep dive into this robust solution and see how you can make your BDR business boom by leveraging Continuity247.

Read More

Topics: Backup and Disaster Recovery, Continuity247

4 Types of Blog Posts You Should be Writing (and Prompts to Get You Started)

Posted by Mary McCoy on May 9, 2017

4 Types of Blog Posts You Should be Writing (and Prompts to Get You Started)

Did you know that B2B bloggers generate 67 percent more leads? By now, you’ve probably heard about the many benefits of having a business blog. Quite frankly, you might be left in the digital dust if you don’t have one today. Blogging is a great way to create valuable content, reach potential clients and share your knowledge and expertise with your website visitors. So, don’t you want to get started?

Let’s be honest: knowing exactly where to start or what you should be blogging about does not always come naturally. The great news is, you don’t have to do all of the heavy-lifting yourself! To get your wheels turning, here are four key types of blog posts you should plan to write, as well as a list of questions designed to help you create content your target audience will actually want to read.

Read More

Topics: Sales and Marketing, Inbound Marketing

How MSPs Can Drive Success with Account Based Marketing: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on May 8, 2017

The Weekly Byte Episode 53

Account-based marketing (ABM) is a great way to drive business by targeting individual prospects and high-value opportunities—and it’s quickly becoming one of today’s most popular marketing trends. In this episode of The Weekly Byte, we dive into the concept of ABM and offer a few key pointers and recommendations for MSPs that are looking to start developing an account-based strategy. Tune in now to learn more!

Read More

Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

The Top 5 IT Security Skills SMBs Need in 2017 [CHART]

Posted by Lily Teplow on May 5, 2017

The Top 5 IT Security Skills SMBs Need in 2017 - CHART

Cybersecurity is not a new concept, but it is taking on new importance this year. Today’s digital organizations are driven by new technology and dependent on orderly data, and everyday life seems to be increasingly happening on top of connected infrastructures. The risks posed by cybersecurity attacks are monumental, but to mitigate those risks, new skills are needed.

However, modern businesses, specifically small- and medium-sized businesses (SMBs) are struggling to keep up with the cybersecurity skills required to secure IT infrastructures, respond to incoming threats and ensure proper operations. According to CompTIA’s recent report, The Evolution of Security Skills, between 18 and 32 percent of companies say that they need significant improvement to existing security expertise across various topics. So, with the apparent need for improved security skills, how can you present your managed IT services to prospective clients as a solution for bridging this widening security skills gap?

Read More

Topics: Sales and Marketing, Cybersecurity and Threat Management, MSP Sales Chart

What Is Your Client Onboarding Experience? (Hint: If You Don't Know, You're Doing It Wrong)

Posted by Nicole Hunter Hart on May 4, 2017

What Is Your Client Onboarding Experience? (Hint: If You Don't Know, You're Doing It Wrong)" class="hide" width="638" title="What Is Your Client Onboarding Experience? (Hint: If You Don't Know, You're Doing It Wrong)

Did you know that it is six to seven times more expensive to acquire a new customer than it is to retain an existing one? As a managed services provider (MSP), you know this first hand. Finding and closing a new client deal takes time and money, and that’s before you’ve even factored in onboarding! Many businesses are under the impression that acquiring and adding new clients is what keeps them successful. While this is a factor, in reality, a long-term client is of much more value than a single-deal client. When you focus your attention on existing clients and retaining them for a longer lifecycle, you’ll be able to build a revenue foundation that is more profitable and predictable. Let’s take a deeper look into how you can do just that.

I’m writing this new blog series in the hopes of helping you increase your client retention and revenue through onboarding best practices and strategies. Throughout the series, you will learn how to analyze your client journey from the client’s perspective, effectively structure your onboarding experience for maximum impact, successfully demonstrate your value and set the stage to build lasting client relationships by leveraging a customer-centric model. Each post in this series is designed to build upon the previous, so be sure to come back regularly as we provide you with top tips for enhancements, homework questions to consider, and helpful templates to aide in elevating your client onboarding journey.

Read More

Topics: Business Development and Growth, Client Acquisition and Management

Backup to the Future Part VII: How BDR Fits into the Emerging Security Spectrum

Posted by Joseph Tavano on May 3, 2017

Backup to the Future Part VII: How BDR Fits into the Emerging Security SpectrumWith more and more horrifying stories of massive security breaches, insidious ransomware attacks and devious phishing schemes being reported every day, 2017 may be remembered as the year security became the most trending topic in the IT channel. Cybercrime has changed in recent years, becoming easier to execute and easier to profit from than ever. And while large organizations must remain ever-vigilant against attacks, SMBs—once considered relatively “safe” from the effects of cybercrime (too small to draw attention, etc.)—must now protect themselves just as diligently, or risk losing everything.

Read More

Topics: Backup and Disaster Recovery, Continuity247, Cybersecurity and Threat Management

Orange Is the New Hack: 3 Cybersecurity Lessons for MSPs

Posted by Meaghan Moraes on May 2, 2017

Orange Is the New Hack: 3 Cybersecurity Lessons for MSPs

Hype surrounding the Netflix original series, Orange Is the New Black, got several shades darker this past weekend when a hacker literally stole the show. The hacker, who goes by “thedarkoverlord,” obtained and shared the first ten episodes of the coming season of Orange Is the New Black on Saturday after Netflix failed to meet their ransom requests.

The hack occurred at the postproduction company Larson Studios, a popular digital-mixing service in Los Angeles for television networks and movie studios. Thedarkoverlord also claimed to have stolen unreleased content from ABC, Fox, National Geographic and IFC, and threatened ransomware attacks on these networks, as well. The theft is merely the latest in a long line of ransomware attacks by cybercriminals over the past year. Specifically, this new development provides a perfect opportunity for managed IT services providers (MSPs) to ensure that clients are adopting a multi-layered approach to IT security.

Read More

Topics: Industry News, Information Security, Cybersecurity and Threat Management

The Top 5 MSP Blog Posts of April 2017

Posted by Lily Teplow on May 1, 2017

The Top 5 MSP Blog Posts of April 2017

Did you know that this week is National Small Business Week? Every year since 1963, we take time to recognize the critical contributions of America’s entrepreneurs and small business owners. As an MSP, this hits close to home because many of your clients are small business owners themselves. It is your core mission to do everything you can to protect these businesses and ensure all their IT needs are covered. Therefore, we’ve dedicated this month’s roundup of our top blog posts to helping both your business and your clients’ businesses be as successful as they can be.

Read up on how you can strengthen your clients’ cybersecurity strategy, how to perform quarterly business reviews to ensure successful service delivery, how to engage current and prospective clients with newsletters, and much more in our most popular posts below!

Read More

Topics: Business Development and Growth, Sales and Marketing

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
comments powered by Disqus