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Making Your Way to $10M: 5 Important MSP Lessons

Posted by Peter Melby on April 11, 2017

Making Your Way to $10M: 5 Important MSP Lessons

Growing a business is exciting. In this industry, the idea of being a $10 million MSP is something many see as a top possible accomplishment. There are thousands of tips and best practices out there to help ensure we’re on the straight and smooth path to reaching this milestone. However, I have been down that path before, and let me tell you, it’s not as straight and smooth as you’d think.

The journey to becoming a $10M MSP is full of obstacles and reroutes, and you might even find yourself stumbling off one or two cliffs. If you aspire to take your business to the next level, you should beware that there will be challenges at every turn. In reflecting upon my own journey, I wanted to share a few important lessons that I’ve learned along the way. Making your way to $10M can be worth it, as long as you don't forget these key things:

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Topics: Business Development and Growth, Revenue Growth and Profitability

4 Ways to Create a Consistent Brand Message & Value Proposition: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on April 10, 2017

The Weekly Byte Episode 49

Defining your value proposition and identifying what makes your business unique is a key component of your marketing and sales strategy—but how do you ensure that message is used consistently across various digital channels and even during sales conversations? In this episode of The Weekly Byte, we explore four ways to make sure your value prop is being delivered effectively and consistently!

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Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

An MSP’s Guide to Combatting SMB Cybersecurity Challenges

Posted by Meaghan Moraes on April 7, 2017

An MSP’s Guide to Combatting SMB Cybersecurity Challenges

Ever since the internet became an indispensable tool in the business world, security risks have continued to grow more profound. Today, malware—specifically ransomware—is the biggest money-maker for cybercriminals in history. These types of attacks are real threats that no business can afford to ignore, especially small- and medium-sized businesses (SMBs).

Due to limited budget, bandwidth and resources, SMBs combat IT issues differently than large enterprises. Cybersecurity is a top concern for SMBs in particular, as this group is faced with the following challenges:

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Topics: SMB Trends, Cybersecurity and Threat Management, Managed Security Services

3 Browser Extensions for Safe and Secure Browsing

Posted by Matt Mainhart on April 6, 2017

3 Browser Extensions for Safe and Secure Browsing.png

With the invention of the internet, almost everything is now one simple click away. Unfortunately, this luxury comes with certain consequences, such as companies being able track your every move as you browse. You might not know it, but the websites you and your clients visit are using one or more “trackers” to follow your browsing habits around the web and learn more about you. These internet shenanigans can come in many forms, like advertisement popups, unauthorized information gathering – you name it.

So, how are you protecting yourselves, or better yet, your clients? Check out these three browser extensions they can install to browse the internet (somewhat) shenanigan free. Share them with your clients in your next newsletter send to help make their browsing experience more secure!

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Topics: Information Security, Client Quick Tips

Backup to the Future Part III: BDR Commoditization Means Less MSP Differentiation

Posted by Joseph Tavano on April 5, 2017

Backup to the Future Part III: BDR Commoditization Means Less MSP Differentiation

Backup and disaster recovery (BDR) is now an essential product for every managed IT services provider (MSP). However, in today’s world of commoditized BDR, how can you break away and differentiate yourself from your competition?

“Backup to the Future” is a blog series that explores the state of the backup and disaster recovery as a service today—and the challenges that come with offering it—and looks forward to the ongoing new paradigms that are dramatically transforming the sector into tomorrow. Through this eight-part series, you’ll learn the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success. In the first post of this series, we discussed how many current BDR solutions that MSPs use today are restricting their growth and scalability. Now, it’s time to consider how exactly BDR has become so commoditized and what that means for your MSP business.

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Topics: Backup and Disaster Recovery, Continuity247

All MSPs Need to Be Performing Quarterly Business Reviews. Here’s How.

Posted by Lily Teplow on April 4, 2017

All MSPs Need to Be Performing Quarterly Business Reviews. Here’s How.

It’s officially April, which brings one specific thing to mind. Now, I’m not talking about taxes or the long-awaited start of baseball season. I’m referring to the first quarter of 2017 coming to a close, which opens the opportunity for you to perform quarterly business reviews (QBRs) with your clients.

As a managed IT services provider (MSP), your goal is to build strong, long-term relationships with your clients. This relationship is usually defined by the quality of your work and the value you are delivering to the client. A great way to demonstrate this value is to perform QBRs. These are an essential component of your service offering and they help set you apart as an elite MSP partner, rather than just a vendor.

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Topics: Business Development and Growth, Revenue Growth and Profitability

What to Do After a Prospect Fills Out a Lead Form: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on April 3, 2017

The Weekly Byte Episode 48

How are your sales reps engaging with leads who fill out forms on your website? Leveraging content to generate leads via your website is an essential component of inbound marketing, but how you follow up with those leads is equally important. In this episode of The Weekly Byte, we break four ways you can follow up with web-generated leads. Tune in now to learn more!

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Topics: Sales and Marketing, The Weekly Byte, Inbound Marketing

The Best of BDR for World Backup Day

Posted by Lily Teplow on March 31, 2017

World Backup Day Best of BDR

What would you do if you lost everything? This is exactly the question that World Backup Day prompts you to consider when you land on the awareness website. Data is such a business driver today, but one small accident or failure could cause productivity and profit to come to a complete halt. For MSPs, an essential first step in building a successful business continuity plan for your clients is helping them recognize the need for backup and disaster recovery (BDR) – and what better day to start than World Backup Day?

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Topics: Industry News, Data Protection, Backup and Disaster Recovery

4 Reasons Cybercriminals Have an Edge and How MSPs Can Shift the Dynamic

Posted by Scott Spiro on March 30, 2017

4 Reasons Cybercriminals Have an Edge and How MSPs Can Shift the Dynamic

Did you know that six years ago, cybersecurity didn’t even rank in the top ten risks prioritized by company boards? Today, we live in a world where cybercriminals seem to have the advantage as they continually find new ways to steal sensitive information. Despite organizations across the globe spending more than ever to manage cyber risk, attackers continue to get through.

So, what has caused cybercriminals to now have the upper hand? This is exactly the question that is answered in a recent report by Intel Security and McAfee. These new findings tell us that it could come down to misaligned incentives between the attacker and the defenders. For MSPs, this presents new opportunities to restructure services and internal processes to incentivize innovation and improve security services.

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Topics: Industry News, Cybersecurity and Threat Management, Managed Security Services

Backup to the Future Part II: Bridging the IT Skills Gap as Backup Environments Become More Complex

Posted by Joseph Tavano on March 29, 2017

Backup to the Future Part II: Bridging the IT Skills Gap as Backup Environments Become More Complex

“Backup to the Future” is a blog series that explores the state of the backup and disaster recovery as a service today—and the challenges that come with offering it—and looks forward to the ongoing new paradigms that are dramatically transforming the sector into tomorrow. Through this eight-part series, you’ll learn the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success.

As discussed in part one of this series, many current BDR solutions available to MSPs today feature an outdated labor model that restricts growth and scalability. In this article, we’ll dig a little deeper into one of the crucial reasons why this is so: the growing IT skills gap.

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Topics: Backup and Disaster Recovery, Continuity247, Workforce Optimization and Employee Retention

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