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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Partner Spotlight: Congratulations to All Our Top 100 MSPs!

Posted May 12, 2017by Joseph Tavano

Partner Spotlight: Congratulations to All Our Top 100 MSPs

Recently, ChannelE2E published their Top 100 Vertical Market MSPs List 2017, based on Q1 2017 research, and there were many familiar names that make the list!

We’d like to take this time to congratulate all the Continuum partners among the top 100. These prestigious partners include:

97. OptfinITy

96. TechNet Computing LLC

89. Digital Boardwalk

87. Skynet Innovations

86. Netforce Ltd

85. Blue Line Technologies Inc.

81. RESULTS Technology

76. InfiNet Solutions, Inc.

75. Palisades Technology

71. Blueclone Networks

70. Compex

57. Vertical Solutions

50. Red Level

48. CorpInfo

45. LAN Infotech

43. BlackInk IT

42. Vistem Solutions Inc.

27. LogicForce

11. eMazzanti Technologies


These Continuum partners who are among the top 100 on this list exemplify the potential of using the Continuum model to its fullest to realize not only a competitive advantage in the channel, but also to maximize the efficiency of their operations for maximum profitability and effective service delivery. And, it’s clear that there is no one path to success; MSPs of all sizes are able to grow and scale their business to become dominant forces in their region.

However, when to comes to servicing vertical markets, MSPs must also be a trusted advisor and subject matter expert in their chosen vertical industry, the vCIO who can act on their clients’ behalf for all IT related issues—being able to understand the clients’ IT needs, anticipate the future technological demands of their business, and successfully remediate any issues that may arise along the way. In that way, vertically-aligned MSPs are challenged with successfully aligning to the specifications and specialized needs of the vertical. However, the rewards can also be great—as shown in this list—for those who not only provide consistent service, but also understand their role as a vCIO to their clients. MSPs who concentrate on specific verticals can scale their business effectively to meet the demands for their clients, as Continuum MSPs are able to leverage the IT management platform’s single pane of glass to effectively monitor, manage and backup client endpoints all from one solution, while using the Continuum NOC to handle as much business as can be closed.

Again, congratulations to those Continuum MSPs who are among the top 100. We look forward to seeing even more in the future!

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Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 12 years of experience in content creation and editorial in various disciplines. He is the author of numerous eBooks, eGuides, blog posts and other collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. He is also the producer of the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.

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