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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Putting the S in MSSP: A Recap [SLIDESHARE]

Posted July 12, 2017by Meaghan Moraes

Putting the S in MSSP: A Recap SlideShare

Today’s cyber threat landscape has caused a cloud of risk and uncertainty to loom over modern business. With the digital wave washing over organizations of all sizes, the potential of experiencing a cyber attack has expanded exponentially. IT security is now seen as a top priority, especially for small- and medium-sized businesses (SMBs) who are at high risk of completely shutting down if proper cyber defenses are not in place. As an MSP who serves these SMB clients, it’s up to you to step in and provide robust cybersecurity that can withstand the modern threat landscape and ensure businesses remain protected and set to scale.

Over the past six weeks, we’ve offered a step-by-step explanation of what it takes to evolve from MSP to managed security services provider (MSSP): the trusted, go-to security expert that offers the level of security that will effectively manage vulnerabilities and prevent clients from potential disasters. Now, let’s recap what steps you need to take to successfully bring an IT security offering to market.

We all know how difficult it is to hire and retain skilled security professionals in today’s complex IT environment. Because of this, the growing IT skills gap has made the role of MSSP even more pressing. What’s more, the disparate approach to endpoint protection of yore is no longer capable of simplifying your clients’ threat landscape and enhancing information security. The answer? A comprehensive solution that allows MSPs to effectively add security services to their portfolio so clients remain secure and set to succeed.

View this slideshare for a quick refresh and summary of the six necessary steps to successfully bring a security offering to market. In the slideshare, we’ll walk through how to properly define cybersecurity in 2017, how to overcome key challenges and the best modes of delivering your security services to SMBs. Start clicking through to launch your journey of putting the S in MSSP!


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Meaghan Moraes is a Content Marketing Manager at Continuum, focusing on inbound and content marketing efforts surrounding cybersecurity and threat management. With several years of agency and tech marketing experience, Meaghan specializes in driving leads and conversion with her strategic and creative digital marketing content. In her spare time, she enjoys writing poetry, playing the piano, boxing, and exploring Boston’s best restaurants.

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