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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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So You Think You Know HIPAA, Huh? Answer These 10 Questions!

Posted September 3, 2015by Mary McCoy


HIPAA. It's that acronym you always want to spell with two P's even though you know it stands for Health Insurance Portability and Accountability Act. The law has been around since 1996, but as our digital footprint grows, so do new rules and compliance regulations. That's where MSPs factor in. Healthcare organizations need the strictest security standards and HIPAA-compliant data protection. Are you capitalizing on this market need? Whether you're already serving the healthcare vertical or considering following in the footsteps of successful IT solutions providers before you and offering compliant services, you and your employees should know the ins and outs of HIPAA. It's time for a temperature check...
 



How did you do? Are you a HIPAA novice or a HIPAA expert? If you or your employees could use a refresher course on what it means to be HIPAA compliant, we suggest you hit the books. Have you heard of our new managed IT services encyclopedia, MSPedia? All of the information in the quiz above was taken from our recent article, HIPAA and the Healthcare Vertical Opportunity. 

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Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

Topics: HIPAA, Healthcare IT

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