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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Sustainable Future for Office Equipment Dealers: MSPtv Episode 18

Posted May 14, 2014by Scott Glidden

 

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If you’re an Office Equipment dealer, you know that the services your clients are asking about go beyond the traditional business model. Are you getting questions about managed IT services, about service desk coverage, or even business continuity? Ben Russert, Chairman of ProSource Technologies understands first hand that the long-term sustainable future of his business involves managed services. Hear how ProSource is growing through quality acquisitions and strategic partnerships.

 

 Episode Outline:

  • Mark Connolly, VP of Sales, Continuum and Ben Russert, Chairman, ProSource Technologies
  • [1:06] Building Business Through Acquisition
  • [2:58] Extending the Account Relationship
  • [5:28] Lessons Learned
  • [8:03] Long-Term Sustainable Future 

 

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