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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blog Posts of April 2016

Posted May 5, 2016by Mary McCoy

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Happy Cinco de Mayo! With all of the excitement around yesterday's May the 4th, we hope you're not suffering revenge of the fifth because we've got the best MSP blog posts of April to share! Last month, it was all about the patching deadline for the Badlock security vulnerability, best practices when hiring and managing that IT talent that's so hard to come by and snackable, byte-sized segments around marketing and website optimization. 

So without further ado, here are the top 5 MSP blog posts our readers couldn’t get enough of last April!

Badlock/Bad Luck - What MSPs Can Do Before April 12th Patches

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Posted by Mary McCoy on Apr 6, 2016 11:24:22 am EST

April 12th. Memorize that date like it's your mother's birthday. April 12th. 

In case you haven't heard, a security vulnerability called Badlock was recently discovered in Windows and Samba. While the nature of the bug has not yet been revealed, patches along with details of the flaw will be released next week, on April 12th. Ever since news of the vulnerability broke in March, hackers have been salivating at the mouth, ready to pounce. Indeed, some may have already discovered the bug. Since attackers will be eagerly awaiting the disclosure, once patches are released next week, Windows and Samba users must immediately patch their systems to prevent exploitation. This should serve as a warning to all MSPs to act now, and get your house in order. 

Read More »

 

7 Actions You Must Take to Retain Top IT Employees

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Posted by David Russell on Apr 12, 2016 6:00 am EST

Too often leaders convince great people to join their company and then assume they are happy until the day comes when the superstar resigns.

When you find and hire true IT talent, that is the start of your “selling process,” not the end of it.

Read More »

 

Three Must-Haves in a Powerful Call to Action: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on Apr 4, 2016 6:00am EST

They say content is king, but without a great call to action (CTA) it’s difficult to drive conversion and turn website visitors into qualified leads.  

In this edition of The Weekly Byte, we explore three important elements in a good CTA – placement, look and language. Tune in now to discover how the right visuals, location and copy can transform your CTAs into powerful, high-converting marketing messages that encourage visitors to download content and engage with you.    

Read More »

 

Five Homepage Mistakes to Avoid at All Costs: The Weekly Byte [VIDEO]

Posted by Brandon Garcin on Apr 11, 2016 6:00 am EST

Having an effective website homepage is all about making a good first impression. If a visitor likes what they see, they'll be far more likely to click on a few links and visit additional pages to learn more about your business. If your homepage doesn'tmake a good impression, that visitor will likely head back to Google and look for a better result.  

In this edition of The Weekly Byte, we look at five homepage mistakes to avoid at all costs. These design and content errors can ruin a user's experience and prevent viewers from engaging with your website. You'll also gain an understanding of the first steps in optimizing and improving your homepage. Tune in now to make sure you're putting your best foot forward on your website!

Read More »

 

5 Ways to Hire the IT Best & Avoid the Rest

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Posted by David Russell on Apr 26, 2016 6:00 am EST

Have you ever wished you could go back in time and un-hire an applicant? They seemed like the perfect choice at first, but you quickly realized they weren't right for the position. The time to discover this is not after extending the full time position, but before!

Read More »

 

Well, there they are folks! I hope you've enjoyed these top posts from April. Be sure to subscribe to our MSPblog to get instant updates as we bring you more great content throughout the rest of May and beyond!


Have you checked out our latest eBook?


Get-Cybersecurity-Tips-for-Employees-The-Complete-Guide-to-Secure-Behavior-Online-and-in-the-Office-eBook   

Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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