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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blogs of January 2015

Posted February 2, 2015by Nate Teplow

 January-15-top-blogs

As most of us continue digging out of the snow, we thought we'd take a moment to recap our top blogs from the month. We've covered a lot of different topics this month, including MSP marketing, client retention strategies, IT resolutions and even the NFL! Here's what our readers found most interesting this past month on the MSP blog. 

 

Meet the Technicians that Answer Your Clients' Calls, Continum's Help Desk!

continuum-help-desk

Posted by: Ben Barker
Jan. 15, 2015 at 6:00am EST

You may have heard of Continuum's Help Desk, but do you know how it operates? Who are the people that you're trusting to fix your clients' issues and keep your business operating from day to day?

Well, they're a group of talented, certified, U.S.-based technicians who use their expertise to keep you and your clients happy 24/7.

Read More »

 

Tackle MSP Marketing in Bite-Sized Chunks - Your 2015 Workout Plan: IT Resolution 4

MSP-marketing
Posted by: Adam Barker

Jan. 14, 2015 at 6:00am EST

It’s funny how we as humans procrastinate making healthier choices like starting a gym membership. Daily exercise is a PROVEN way to lose weight, avoid diseases and in general, elongate your life. It couldn't be more backwards, but we all do it.

Same is true for your business. The very actions that are proven to grow your IT businesses, are put on the back burner. Why is that?

Read More »

 

The Top 5 Warning Signs That Your Client is About to Leave You

client-leaving-you

Posted by: Nate Teplow
Jan. 7, 2015 at 6:00am EST

What is one of the worst things an MSP can hear? “You’re fired!”

When a client leaves you, that’s called churn…and it’s really bad for your business. Churn not only represents a client leaving, but it can be incredibly costly to replace that business. It’s important to minimize client churn and therefore, you need to be able to identify the early signs of churn so you can reduce the chance that your client leaves you.

Let’s look at a few of the key warning signs that your client may be getting ready to leave you.

Read More »

 

How You Can Double Your Revenue as an MSP - MSPtv Episode 34

shannon-mayer-msptv
Posted by: Tim Lewis

Jan. 22, 2015 at 6:00am EST

This week, we welcome Shannon Mayer to the Continuum team as Senior Marketing Programs Manager. What does this mean for you? As the former Channel Enablement Manager and MSP Evangelist at LogMeIn, as well as the Director of Marketing and Channel Relations at Datto (a position she held for three years), Shannon KNOWS managed IT services. Dubbed a "Channel Chief" and recipient of industry recognition on such prestigious lists as CRN's "Most Powerful Women in the Channel" and the MSPmentor 250, Shannon is the perfect guest to offer useful, actionable tactics to grow your MSP business. 

Watch Now »

 

5 IT Certifications to Equip Your Techs With This Year

5-tech-certifications

Posted by: Matt Hagg
Jan. 8, 2015 at 6:00am EST

Given how technology constantly changes, MSPs must be lifelong learners. On one side, you learn to identify client needs and how best to support them, and in so doing, gain their trust to create a long-lasting business relationship.

But there’s more to being an MSP. Do you know how to stay on top of new demands in high technology to maintain the awesome customer service and support you already provide to your clients? Optimize service delivery by making sure your technicians constantly learn new skills and gain new IT certifications. By doing this, they'll be even more of an asset to your company!

With so many certifications out there, we thought we would shorten the list and give you the top five to target in order to grow your business in 2015.

Read More »

 

Well there they are, our top 5 blog posts from the month of January. We hope you enjoyed them as much as we enjoyed creating them for you. Look forward to more great content from us throughout February and beyond!



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Nate Teplow is a Sr. Product Marketing Manager at Continuum, currently managing the company's RMM marketing initiatives. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni, Nate enjoys staying active, traveling to new places and performing A/B tests.

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