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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blogs of March 2015

Posted April 2, 2015by Nate Teplow

 April-fools-top-march-blogs

April Fool's Day may have been yesterday, but at Continuum, blogging is no joke! As we prepare for April showers (and eventually May flowers), let's take a moment to look back on our top blog posts from the month of March. We covered a lot of topics this month, including new security vulnerabilities, social engineering scams and even a managed services spin on an all-time classic movie. 

Here are our most read blogs from this past month.

 

URGENT: New FREAK Attack Exposes Another SSL/TLS Vulnerability

FREAK-attack


Posted by: Mary McCoy
Mar. 5, 2015 at 1:45pm EST

Are you FREAKing out about this latest cybersecurity concern? 

Maybe you haven't heard, but a new SSL/TLS vulnerability has surfaced after more than decade of existence, and system administrators everywhere are shaking their heads. This past Tuesday, Factoring Attack on RSA Export Keys - abbreviated FREAK because apparently FAREK isn't as menacing - was discovered by researchers at the French Institute for Research in Computer Science and Automation and Microsoft Research.

Read More »

 

VIDEO: The Godfather of IT

Godfather-of-IT

Posted by: Tim Lewis

Mar. 6, 2015 at 12:00pm EST

If there's one thing we all strive to be, it's the Godfather of IT. This enviable MSP would break free from break-fix, measure his KPIs carefully, and keep his family close, but his enemies closer. In a returning role of the decade, actor Brody Rhombus returns to the big screen, offering a first hand look at exactly how an MSP can grow from a simple break-fix shop to a powerful and influential MSP for all techs to look up to. Take a look at this exclusive trailer for "The Godfather or IT!"

Read More »

 

The Threat The FBI's Internet Crime Complain Center (IC3) Wants You To Know About

Internet-threat-to-know-about


Posted by: Nick Bruno

Mar. 4, 2015 at 6:00am EST

In a recent public service announcement, the FBI’s Internet Crime Complaint Center (IC3) identified a global scam all small-to-medium-sized businesses should especially be aware of, Business Email Compromises (BECs)

Last year saw an influx of BECs, a startling trend that the FBI predicts will increase with more victims and higher total dollar loss in 2015.

Read More »

 

Don't Push Your Luck: Leverage a Cloud-Based Antivirus Solution

cloud-based-antivirus-solution

Posted by: Brandon Garcin

Mar. 9, 2015 at 12:06pm EST

In 1971, Creeper – the first computer virus – was written. When a machine became infected with it, the message "I'm the creeper, catch me if you can!" was displayed. (Fun fact: A program called Reaper was later written to delete Creeper.)

Fast forward into 2015, and unfortunately the threat landscape has gotten much worse. 

Thanks to relentless streams of malware and spyware, data breaches at major retailers, and big-name threats like Cryptolocker, businesses everywhere are feeling the need for increased security. As an MSP, this is something your clients are depending on you for – and antivirus software plays a critical role in day-to-day protection and threat prevention.

Read More »

 

Microsoft Support Scam Recording Exposes Larger Trend of Social Engineering

microsoft-support-scam-social-engineering


Posted by: Mary McCoy

Mar. 16, 2015 at 6:00am EST

The prevalence of hackers makes your job a living nightmare sometimes, especially when you think about how many of your clients could easily fall for their malicious schemes. What if you could catch these cybercriminals in the act? Haven't you ever wanted to scam the scammer, to just tell them "I'm not falling for it, buddy?" One security researcher, Steve Ragan, inadvertently found himself doing just that when he became the target of the latest social engineering attack, receiving a phone call from scammers pretending to be Microsoft tech support.

Just a friendly tip: you may want to block any incoming calls from 999-000-7676.

Read More »

 

Well there they are, our top 5 blog posts from the month of March. Keep up with our blog as we bring you more great posts throughout March and beyond!



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Nate Teplow is a Sr. Product Marketing Manager at Continuum, currently managing the company's RMM marketing initiatives. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni, Nate enjoys staying active, traveling to new places and performing A/B tests.

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