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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blogs of November 2014

Posted December 1, 2014by Nate Teplow

top-5-msp-blogs-of-November2014

We've continued to blog away in November. This month we published over 30 posts to the MSPblog, consisting of our own original content, MSPradio episodes, and IT rewind. With so much fresh new content, we thought we'd pull together the most popular pieces from the month for you to check out. Here is your content cornucopia, the top 5 blog posts from the month of November.

Cryptolocker is Evolving...and It's Getting Smarter

monstergrow

Posted by: Nick Bruno
Nov. 24, 2014 at 6:00am EST

Viruses, diseases and bacteria evolve in our natural world, so it’s only fitting that malware, hacker scams and computer viruses evolve too. By now, you’re hopefully familiar with the Cryptolocker virus, a type of ransomware that will hold your files hostage until you pay a ransom in the form of currency and/or Bitcoins. However, the latest versions show that it has become smarter – which can be a bit scary for MSPs and IT security professionals.

Read More »

 

Hiring Best Practices: Why Spending More Will Cost You Less in the Long Run

hire-it-techs-with-degree
Posted by: Ben Barker

Nov. 13, 2014 at 8:30am EST

Finding true IT talent is no walk in the park. 

As Continuum’s CEO, Michael George said in his Navigate 2014 keynote, it can often feel like all managed service providers (MSPs) are competing for the same thirteen technicians. With that kind of demand, an educated and skilled technician can be an expensive hire for your MSP business. How expensive? An average IT generalist is making more than $62K a year on base salary alone. What’s that? You need a cloud-based expert? Well I hope you’re ready to shell out a base salary of $132K.

Often times, bringing on a less qualified technician can feel like an easier and more cost efficient option in the short-term...

Read More »

 

Continuum Coach's Corner Episode 1: KPIs You Should Be Tracking

KPIs-Hubspot
Posted by: Tim Lewis

Nov. 4, 2014 at 8:30am EST

Alright, bring it in. We're kicking off the managed IT services season with Continuum Coach's Corner, a new educational video series designed to teach MSPs the business strategies and best practices needed to succeed in the ever-changing IT world. Huddle up with host, Coach Raymond Vrabel, Director of Technical Account Management at Continuum, as he maps out play-by-plays to increase your revenue and profitability. In this first episode, Coach Ray walks through key performance indicators (KPIs) you should be tracking. 

Read More »

 

Smart-Source Tasks, Don't Fire Techs

Outsource

Posted by: Ben Barker
Nov. 20, 2014 at 4:00pm EST

The word “outsourcing” seems to make those in the managed IT services industry cringe. It can be hard to fire technicians that you’ve grown to know and trust. So, don’t do it. It can be scary to relinquish control over your practice, shipping off important business functions to an unknown party. So, don’t do it. It can be extremely difficult to rely solely on others to build rapport and strong relationships with your clients. So please, we’re begging you, DON’T GET RID OF YOUR TECHS!

Read More »

 

How to Write a Terrible Employment Ad: Keys to Attracting the Cream of the Crap

Chump-Change

Posted by: Mike Schmidtmann
Nov. 6, 2014 at 8:30am EST

Many Continuum Partners have a problem. The MSP business is growing so fast, the industry is so dynamic, and the technology is so compelling, they are besieged by high-quality candidates and applicants who want to get in on the action.

These MSPs end up wasting valuable time screening, interviewing, and hiring talented people. Who has time for that? Nobody will ever get any administrative work done.

The world is loaded with losers, misfits, and retreads, and they can’t wait to start under-achieving. Here’s how you, as an MSP, can attract these lazy, unmotivated candidates to your company.

Read More »

 

Well there they are, our top 5 blog posts from the month of November. We hope you enjoyed them as much as we enjoyed creating them for you. Look forward to more great content from us in the month of December.



Enjoyed our feast? Subscribe to our blog below so you never miss a post!

Nate Teplow is a Sr. Product Marketing Manager at Continuum, currently managing the company's RMM marketing initiatives. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni, Nate enjoys staying active, traveling to new places and performing A/B tests.

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