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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blogs of October 2014

Posted October 31, 2014by Nate Teplow

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It's been another busy month of blogging for us here at Continuum. We've published nearly 40 new blogs posts to the MSPblog this month, consisting of our own original content, MSPradio episodes, IT rewind and of course, our beloved NOCtober videos

With so much fresh new content, we thought we'd pull together the most popular pieces from the month for you to check out. Here are our Top 5 blog posts from the Month of October.

INFOGRAPHIC: Want to Save $194,500 as an MSP this Year?

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Posted by: Brandon Garcin
Oct. 20, 2014 at 8:30am EST

Nobody can deny the importance of quality customer service in today’s business landscape. Customers today are more empowered than ever before, and one poor experience or frustrating phone call may be enough to convince them to take their business elsewhere. For MSPs, the message is clear: Your help desk offering better be up to par.

Read More »

 

Your Biggest Security Threat May Be Your Easiest Fix

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Posted by: Nick Bruno
Oct. 8, 2014 at 8:30am EST

If you wanted to learn about and safeguard against all of the security issues facing your managed IT services business, you’d easily get sucked into a Google search results black hole. In other words, trying to digest the depth and breadth of existing security concerns is as daunting as it is impossible.

So how can you protect your customers and help them increase their own security with this ever-expanding threat landscape? Identify the main problem. I’ve got news for you. It’s sitting not two feet from your desk. Yes, the biggest threat to your clients’ security is your own employees.

Read More »

 

VIDEO: Productive, Reliable, Efficient: NOCtopus

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Posted by: Ben Barker
Oct. 10, 2014 at 12:30pm EST

Claude Computing (Brandon Garcin) was doing everything that he could to keep his MSP business afloat. But with a growing number of endpoints to manage and a lack of in-house technicians, Claude was fighting an uphill battle. Sleepless nights and early mornings brought Claude to the breaking point. That's when it happened. All of Claude's problems vanished when he became...The NOCtopus.

Read More »

 

3 Doc Center Pages You Should Be Leveraging

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Posted by: Matt Hagg
Oct. 15, 2014 at 8:30am EST

At Continuum, we strive to provide you, our partners, with all of the tools, tips, and tricks needed to grow your MSP business. One of the resources we provide is our Doc Center, a central hub for valuable managed IT services information. With the volume of content on this site, we understand that sometimes our partners might not know where to start. That’s why we've outlined three Doc Center pages you should check out below!

Read More »

 

Specializing Your Managed IT Services: Are You a Restuarant or a Food Court?

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Posted by: Nate Teplow
Oct. 7, 2014 at 8:30am EST

What's on your MSP menu? Are you trying to be a Sbarro, McDonalds, and Taco Bell all rolled into one nice Panda Express egg roll? In talks with partners, I've learned that many are struggling to define their target market and thus are unable to effectively market and sell their managed IT services. You may think you have to offer a food court of options to stay competitive, but this is where most MSPs get it wrong.

Read More »

 

Well there they are, our top 5 blog posts from the month of October. We hope you enjoyed them as much as we enjoyed creating them for you. Look forward to more great content from us in the month of November.



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Nate Teplow is a Sr. Product Marketing Manager at Continuum, currently managing the company's RMM marketing initiatives. Nate's experience spans inbound marketing, content strategy, marketing communications and B2B lead generation. A proud Miami Hurricane alumni, Nate enjoys staying active, traveling to new places and performing A/B tests.

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