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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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The Top 5 MSP Blog Posts of September

Posted October 1, 2015by Lily Teplow


To me, October has always seemed like the hallmark of autumn. I'll bet that if you walk into your local supermarket, you'll find that everything has become pumpkin flavored, and Halloween decorations have already taken over isle 5. With the first of October already upon us, it's the perfect time to recap our most read MSPblog posts of September!

From marketing your services to clients, to reducing technician turnover, we've covered a lot of topics this past month. Start your autumn off right with this roundup of our top 5 blog posts from September. Enjoy!

 

10 Security Questions That Will Help Prospects Realize Their Need for Your Services


Posted by: Ben Barker
Sep 1, 2015 at 6:00am ET

One of the biggest challenges for MSPs looking to add new clients is that prospects simply don't realize their need for a managed IT services provider. A business that may be a prime candidate for your services may be operating under the mindset of, "I've come this far without your help, why should I pay for it now?" The tough part is getting these prospects to answer that question for themselves.

Read More »

 

3 Microsoft Office Hacks You Never Knew You Needed


Posted by: Matt Mainhart

Sep 22, 2015 at 6:00am ET

I do not know what I would do without the Microsoft Office suite. Sure, there are some freebie versions out there, but they just do not operate the same. The level of comfortability that I have with Microsoft Office cannot be beat. Keep in mind that I use a PC and these tips may vary for Macs.

I have been using this product since 2003, and only with the release of Office 2013 did I learn that I was only minimally using this awesome suite. Each year, there are more and more improvements and features added that we can use to our advantage.

There are quite a few hidden gems within these programs, but here are 3 Microsoft Office hacks you never knew you needed. Share them with your prospects and clients in your next email send!

Read More »

 

So You Think You Know HIPAA, Huh? Answer These 10 Questions!


Posted by: Mary McCoy
Sep 3, 2015 at 6:00am ET

HIPAA. It's that acronym you always want to spell with two P's even though you know it stands for Health Insurance Portability and Accountability Act. The law has been around since 1996, but as our digital footprint grows, so do new rules and compliance regulations. That's where MSPs factor in. Healthcare organizations need the strictest security standards and HIPAA-compliant data protection. Are you capitalizing on this market need? Whether you're already serving the healthcare vertical or considering following in the footsteps of successful IT solutions providers before you and offering compliant services, you and your employees should know the ins and outs of HIPAA. It's time for a temperature check...

Read More »

 

8 Ways to Reduce Your Technician Turnover Rate


Posted by: Mary McCoy
Sep 15, 2015 at 6:00am ET

Did you know today is IT Pro Day? It's a day devoted to paying homage to IT professionals, the "unsung heroes of modern business." In honor of this technician appreciation day, we wanted to know what MSP business owners could do to reduce their turnover rate. Why is employee churn such a business killer? Bottom line: there is a shortage of IT talent. According to CIO Magazine, of the 200 U.S. and U.K. C-level executives who participated in Appirio and Wakefield Research's survey, 90% claimed recruiting and retaining technology talent is a top business challenge. The same C-suite reported that 25% of their IT staff leaves the company each year. 

We wanted to know what could be done about this so we turned to Spiceworks, a community of online IT professionals. We asked: What is one thing your boss could do to make your job more enjoyable? The influx of responses was astounding! After scanning the 64 (and counting) comments for common threads, here are eight ways to cut down on employee churn! 

Read More »

 

3 Things Small Businesses Expect from Their IT Providers


Posted by: Brandon Garcin

Sep 10, 2015 at 6:00am EST

The IT services market is a unique one, and the SMB niche within it is even further refined. Small and medium-sized businesses have far fewer resources (and minimal manpower) when compared to their enterprise counterparts — and traditionally, these restrictions have prevented smaller organizations from gaining access to emerging technologies and infrastructure solutions.

However, the advent of SaaS (Software-as-a-Service) solutions and the cloud have turned this notion on its head — and today, the SMB IT services market is booming.

Read More »

 

I hope you've enjoyed these most read posts from September. Keep up with our MSPblog as we bring you more great posts throughout the rest of October and the end of the year!


Get a head start on marketing with this guide!

The-Complete-Guide-to-MSP-Marketing-eBook

 

Meet Lily Teplow! After majoring in Communications and French, Lily graduated from South Carolina's Furman University and now takes on her new role as Content Marketing Associate and Blog Manager at Continuum. In her spare time, Lily enjoys singing, traveling, and cheering on her favorite Boston sports teams!

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