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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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3 Tips for Achieving Long-Term Growth as an MSP

Posted by Arielle Shnaidman on July 20, 2017

3 Tips for Achieving Long-Term Growth as an MSP

For most managed services providers (MSPs) today, long-term growth means planning for the future—for more clients, more staff, and more work. What most MSP owners don’t think of, however, is that focusing on sustainable success over short-term wins is critical for long-term growth. As things become more complex, it’s essential that you implement a strong foundation to help your business run like a self-driving car, or a well-oiled machine. That way, you can grow your business without the growing pains.

With that in mind, here are three tips to consider as an MSP if you’re looking to achieve long-term, sustainable growth for your business.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

How to Establish a Clear and Powerful Vision for Your MSP Business

Posted by Nate Teplow on July 18, 2017

How to Establish a Clear and Powerful Vision for Your MSP Business

As a managed services provider (MSP) owner, you’ve given everything to your business, but have you ever felt as though you’ve run out of steam or hit the ceiling? Don’t worry, this can be common for many entrepreneurs, businesses and departments. But if you take a step back and work to create a solid vision for your company—one that a team can rally behind—it can help you take your MSP business to the next level.

On a recent MSP Radio episode, we welcomed Mike Paton from EOS Worldwide to discuss how MSPs can create a clear and powerful vision for their company. Mike spoke from personal experience on why he decided to rethink his business’ mission and look for an operational model for his business, and here are his key insights.

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Topics: Business Development and Growth, Podcast

Making Your Way to $10M: Getting a Seat at the Big Table

Posted by Peter Melby on July 11, 2017

Making Your Way to $10M: Getting a Seat at the Big Table

There is little that has been more valuable to our MSP growth than our ability to create strong relationships with CEOs and other key client executives. Executives are notorious for stonewalling IT initiatives for budgetary or other reasons, but these relationships have proved to be the opposite for us. The technical responsibilities of today’s executives are changing, and most would love to have a strong technical resource on which to rely.

In my previous post, I shared five ways you can use your company culture to your advantage in order to grow your MSP business. In this post, I'm going to switch perspectives from MSP owner to CEO. MSPs and IT professionals are often seen as mid-level business resources managed by the Operations Manager. The larger the organization, the lower it seems the MSP naturally sits in this organizational structure. However, if you want to be a $10 million MSP, you need to get a seat at the table. Here are some tips we've learned in our pursuit of building effective executive relationships.

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Topics: Business Development and Growth, Revenue Growth and Profitability

Decluttering Your Desktop: 4 Helpful Tips

Posted by Lily Teplow on July 7, 2017

Decluttering Your Desktop: 4 Helpful Tips

With the second half of the year officially underway, now is a perfect time to start thinking about how you can be more productive and work more efficiently. Of course, you want to focus on making your IT products and services as efficient as possible, but there is one thing in front of you that may need your immediate attention: your desktop.

For most people, the desktop is our go-to place to store email attachments, photos, downloads and other items. However, once we’ve opened or dealt with a certain file, it tends to just sit there gathering virtual dust. Then, lo and behold, your desktop has become an untamed forest of icons and thumbnails!

To prevent this from happening to you, take the following four steps that will help you avoid future headaches and organize your desktop for optimal productivity.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

5 Important Onboarding Touchpoints Every MSP Should Know

Posted by Nicole Hunter Hart on July 6, 2017

5 Important Onboarding Touchpoints Every MSP Should Know

When bringing on a new client, the first 90 days is the most crucial period in ensuring their success with your IT services. If you’ve been following along with my blog series, you’re already well on your way to optimizing your MSP onboarding process. In my first post, you asked and answered five critical onboarding questions to provide important insight into your client onboarding experience. In post number two, we embellished on your learnings to create a client onboarding journey to help you visualize the end-to-end process and identify areas of improvement. Now, it’s time to talk about impactful touchpoints during client onboarding that are not to be missed.

Let’s take a deep dive into how you can properly set expectations for a successful start to your partnership—starting with these five important onboarding touchpoints.

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Topics: Business Development and Growth, Client Acquisition and Management

The Top 5 MSP Blog Posts of June 2017

Posted by Lily Teplow on July 4, 2017

The Top 5 MSP Blog Posts of June 2017

Happy 4th of July from all of us here at Continuum! Are you planning on heading to the beach or your local barbeque for America’s most patriotic holiday? As you search for those star-spangled pair of flip-flops or pack up your cooler, why not bring along June’s most popular MSP blog posts for some light reading?

This month, we’re sharing tips on how to demonstrate your MSP value to new clients, which IT certifications you should equip your techs with, the MSP’s guide to Petya ransomware and much more. Let’s dive right in!

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Topics: Business Development and Growth, Cybersecurity and Threat Management

Improving Your Work-Life Balance Part 2: The Right Tools

Posted by David Deckard on June 27, 2017

Improving Your Work-Life Balance Part 2: The Right Tools

As a managed services provider (MSP), your day-to-day is generally taken up by dealing with the constant ups and downs of your clients and the industry. Therefore, maintaining a healthy work-life balance can be tough. It takes commitment, and the trajectory is not always up and to the right. However, if you have the right tools at your disposal, you may be able to achieve that sought-after balance.

This series is dedicated to helping MSPs achieve a better work-life balance by developing the right mentality, obtaining the right tools, and maximizing those tools with the right behavior. In my last post, we discussed how to get in the right state of mind. Now, let’s see what tools you can use to avoid burning out and pursue a more balanced lifestyle.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

Examining the Top Challenges to Optimizing Your IT Operations

Posted by Lily Teplow on June 23, 2017

Examining the Top Challenges to Optimizing Your IT Operations

By just about every measure, technology continues to shape the world around us. With the emergence of trends such as the digital workplace and the Internet of Things, today’s IT operations need to constantly keep up with the surrounding landscape. Businesses are now demanding to do and adopt more, obligating IT functions to go faster than the norm. Because of this, managed services providers (MSPs) and IT leaders are facing constant change and new challenges in their efforts to support their clients and continue to drive value.

As an MSP struggling with this, how can you increase the velocity or your IT operations, become more nimble and responsive to business needs and still balance business stability? Let’s break down some top challenges IT organizations face in achieving optimized operations and how you can overcome them.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

5 Strategies for Growing Your MSP Business Through LinkedIn

Posted by Lily Teplow on June 22, 2017

5 Strategies for Growing Your MSP Business Through LinkedIn

While most people may look to LinkedIn for job opportunities, references and networking, it also serves as a great platform to grow your MSP business. Adding LinkedIn to your marketing strategy can help you expand your network, find new clients and promote your business.

Let’s explore five ways LinkedIn can help you grow your business, from building your brand to expanding your prospect list and everything in between!

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Topics: Business Development and Growth, Sales and Marketing, Hiring and Recruiting

Understanding the MSP Sales Process Part 2: Information Gathering and Your Initial MSP Meeting

Posted by Blake Loughran on June 20, 2017

Understanding the MSP Sales Process Part 2: Information Gathering and Your Initial MSP Meeting

Welcome back to my series, Understanding the MSP Sales Process, where you’ll learn all about the four key stages of the MSP sales process. In part one, I gave you actionable tips on how you can tackle the first stage—prospecting. Today, we’ll be discussing how you can use information gathering to schedule a meaningful first meeting with your prospects and build successful business relationships.

Almost every celebrated sales methodology compartmentalizes each stage of their strategy. Instead of going about it this way, MSPs need to focus on how each stage of their sales process flows into the next—all the way to the end. A well-planned prospecting strategy will inevitably produce initial meetings with new prospects. Just as the goal of prospecting is not to immediately sell a new contract, the goal of initial appointments is to gather the right information so your proposals ultimately align with your prospects’ priorities.

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Topics: Business Development and Growth, Sales and Marketing, Client Acquisition and Management

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