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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Partner Spotlight: How Continuity247 Empowers This MSP to Complete Data Restores in 75% Less Time

Posted by Lily Teplow on May 26, 2017

How Continuity247 Empowers This MSP to Complete Data Restores in 75% Less Time

Offering backup and disaster recovery (BDR) services is a must for managed services providers (MSPs) who are looking to stay competitive and grow their business in the years to come. There’s a significant opportunity to provide business continuity services to clients who now require consistent uptime, yet challenges persist that can prevent the kind of success necessary to build and scale a profitable BDR business.

So, what exactly are these common BDR challenges, and how can MSPs overcome them in order to operate more efficiently and maintain a healthy profit margin?

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Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future: A Recap [SlideShare]

Posted by Joseph Tavano on May 17, 2017

Backup to the Future: A Recap [SlideShare]

In the modern IT services landscape, offering backup and disaster recovery (BDR) services is a must for MSPs who are looking to stay competitive and grow their business in the years to come. If you’ve been following our Backup to the Future series for the past eight weeks, you know all about the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success.

However, in light of increasing ransomware attacks and other security threats—not to mention natural disasters and other data-loss incidents—BDR has become commoditized in the IT channel. With more and more SMBs requiring IT services to function on a day to day basis, the conversation has shifted from if a business should have a backup solution in place, to whom they should be partnering with.

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Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future Part VIII: Building a Profitable BDR Business with Continuity247®

Posted by Joseph Tavano on May 10, 2017

Backup to the Future Part VIII: Building a Profitable BDR Business with Continuity247

It’s been a long road, but it’s time to wrap up our “Backup to the Future” blog series. For those who have followed along with each installment, I hope you’ve learned a thing or two about the potential pitfalls of choosing an older or outdated backup and disaster recovery solution to build your BDR business upon, and how Continuity247® is built to eliminate those pitfalls in favor of a more efficient and more profitable service delivery model for BDR.

Now, let’s take a deep dive into this robust solution and see how you can make your BDR business boom by leveraging Continuity247.

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Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future Part VII: How BDR Fits into the Emerging Security Spectrum

Posted by Joseph Tavano on May 3, 2017

Backup to the Future Part VII: How BDR Fits into the Emerging Security SpectrumWith more and more horrifying stories of massive security breaches, insidious ransomware attacks and devious phishing schemes being reported every day, 2017 may be remembered as the year security became the most trending topic in the IT channel. Cybercrime has changed in recent years, becoming easier to execute and easier to profit from than ever. And while large organizations must remain ever-vigilant against attacks, SMBs—once considered relatively “safe” from the effects of cybercrime (too small to draw attention, etc.)—must now protect themselves just as diligently, or risk losing everything.

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Topics: Backup and Disaster Recovery, Continuity247, Cybersecurity and Threat Management

Backup to the Future Part VI: How (and When) to Switch Your Current BDR Vendor

Posted by Joseph Tavano on April 26, 2017

How (and When) to Switch Your Current BDR Vendor

Let’s face it: switching the technology you use every day—especially if it’s a core service your business provides, like BDR—is no simple undertaking. After all the blog posts, eBooks, and discussions with account managers, in the end MSPs are responsible for migrating to a new platform, updating their endpoints, training their staff, talking with clients and much more. It takes time. It takes effort. And, if it’s not the right decision, it can cost the business profits in the short and long term.

There’s a reason why “ripping and replacing” is discussed in hushed whispers; no one looks forward to it, really, and a lot is at stake. When you decide to replace your BDR vendor, you need to be absolutely sure it’s the right move, and you need to have a well-defined plan in place to roll it out efficiently to minimize adverse impacts on your clients and the business.

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Topics: Backup and Disaster Recovery, Continuity247, Vendor Management

Introducing a New eBook to Help MSPs Overcome BDR Growth Barriers

Posted by Joseph Tavano on April 25, 2017

Introducing a New eBook to Help MSPs Overcome BDR Growth Barriers

Some MSPs have started to think that, given the commoditization of BDR as a service in the IT channel, backup and disaster recovery technology is a “settled” line of business with little variation and innovation between the major solution providers.

Think again.

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Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future Part V: The Path to Better BDR Storage

Posted by Joseph Tavano on April 19, 2017

Backup to the Future Part V: The Path to Better BDR Storage

When was the last time you thought about your mobile phone plan? I know—it’s not that exciting (who actually loves their phone bill?), but there are a few areas where mobile phone pricing plans and BDR are starting to look increasingly similar. Unless you want your clients to think of your BDR services with the same disdain that’s common in the phone market, it may be a good time to think about your partnership contracts and the pricing and packaging options you are passing down to your clients, because a mobile data plan and BDR storage plans are starting to feel more similar in the marketplace than ever before.

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Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future Part IV: How the Cloud Will Continue to Impact BDR Services

Posted by Joseph Tavano on April 12, 2017

Backup to the Future Part IV: How the Cloud Will Continue to Impact BDR ServicesA few years back, everyone was welcoming you to the cloud. Now that we’re all “here,” cloud services are evolving. For MSPs, this affects everything from pricing and packaging BDR products to everyday service delivery. Let’s explore a few ways that the cloud has impacted and will continue to impact BDR for managed IT service providers.

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Topics: Cloud Computing, Backup and Disaster Recovery, Continuity247

Backup to the Future Part III: BDR Commoditization Means Less MSP Differentiation

Posted by Joseph Tavano on April 5, 2017

Backup to the Future Part III: BDR Commoditization Means Less MSP Differentiation

Backup and disaster recovery (BDR) is now an essential product for every managed IT services provider (MSP). However, in today’s world of commoditized BDR, how can you break away and differentiate yourself from your competition?

“Backup to the Future” is a blog series that explores the state of the backup and disaster recovery as a service today—and the challenges that come with offering it—and looks forward to the ongoing new paradigms that are dramatically transforming the sector into tomorrow. Through this eight-part series, you’ll learn the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success. In the first post of this series, we discussed how many current BDR solutions that MSPs use today are restricting their growth and scalability. Now, it’s time to consider how exactly BDR has become so commoditized and what that means for your MSP business.

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Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future Part II: Bridging the IT Skills Gap as Backup Environments Become More Complex

Posted by Joseph Tavano on March 29, 2017

Backup to the Future Part II: Bridging the IT Skills Gap as Backup Environments Become More Complex

“Backup to the Future” is a blog series that explores the state of the backup and disaster recovery as a service today—and the challenges that come with offering it—and looks forward to the ongoing new paradigms that are dramatically transforming the sector into tomorrow. Through this eight-part series, you’ll learn the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success.

As discussed in part one of this series, many current BDR solutions available to MSPs today feature an outdated labor model that restricts growth and scalability. In this article, we’ll dig a little deeper into one of the crucial reasons why this is so: the growing IT skills gap.

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Topics: Backup and Disaster Recovery, Continuity247, Workforce Optimization and Employee Retention

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