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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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An MSP’s Guide to the Petya Ransomware Outbreak

Posted by Brian Downey on June 28, 2017

An MSP’s Guide to the Petya Ransomware Outbreak

The headline-grabbing nature of WannaCry put just about every IT and security team in reaction mode. Just one month after the WannaCry outbreak, we find ourselves reverting to reaction mode as the next batch of ransomware spreads across the globe—this time from the Petya family variant.

In a matter of hours, the new Petya ransomware spread its way across 65 countries. While WannaCry and Petya aren’t the first versions of ransomware, they are a new breed of ransomware, ones that use powerful exploits to enable rapid propagation within and to new organizations. As a managed services provider (MSP), it’s imperative that you understand this ransomware outbreak and how it can affect you or your clients’ businesses. Don’t know what Petya is or how you can stay protected? Here is your guide.

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Topics: Industry News, Cybersecurity and Threat Management

How to Explain WannaCry to Your End Users

Posted by Meaghan Moraes on May 16, 2017

How to Explain WannaCry to Your End Users

Despite the term “cyber attack” now being virtually synonymous with “modern business,” the world has never seen anything like WannaCry before. This new strain of ransomware, also known as WanaCrypt0r and WCry, recently hit computers in 99 countries, spurring 75,000 cases of the ransomware around the world. It was a big one—the big one.

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Topics: Industry News, Information Security, Cybersecurity and Threat Management

Orange Is the New Hack: 3 Cybersecurity Lessons for MSPs

Posted by Meaghan Moraes on May 2, 2017

Orange Is the New Hack: 3 Cybersecurity Lessons for MSPs

Hype surrounding the Netflix original series, Orange Is the New Black, got several shades darker this past weekend when a hacker literally stole the show. The hacker, who goes by “thedarkoverlord,” obtained and shared the first ten episodes of the coming season of Orange Is the New Black on Saturday after Netflix failed to meet their ransom requests.

The hack occurred at the postproduction company Larson Studios, a popular digital-mixing service in Los Angeles for television networks and movie studios. Thedarkoverlord also claimed to have stolen unreleased content from ABC, Fox, National Geographic and IFC, and threatened ransomware attacks on these networks, as well. The theft is merely the latest in a long line of ransomware attacks by cybercriminals over the past year. Specifically, this new development provides a perfect opportunity for managed IT services providers (MSPs) to ensure that clients are adopting a multi-layered approach to IT security.

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Topics: Industry News, Information Security, Cybersecurity and Threat Management

The Best of BDR for World Backup Day

Posted by Lily Teplow on March 31, 2017

World Backup Day Best of BDR

What would you do if you lost everything? This is exactly the question that World Backup Day prompts you to consider when you land on the awareness website. Data is such a business driver today, but one small accident or failure could cause productivity and profit to come to a complete halt. For MSPs, an essential first step in building a successful business continuity plan for your clients is helping them recognize the need for backup and disaster recovery (BDR) – and what better day to start than World Backup Day?

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Topics: Industry News, Data Protection, Backup and Disaster Recovery

4 Reasons Cybercriminals Have an Edge and How MSPs Can Shift the Dynamic

Posted by Scott Spiro on March 30, 2017

4 Reasons Cybercriminals Have an Edge and How MSPs Can Shift the Dynamic

Did you know that six years ago, cybersecurity didn’t even rank in the top ten risks prioritized by company boards? Today, we live in a world where cybercriminals seem to have the advantage as they continually find new ways to steal sensitive information. Despite organizations across the globe spending more than ever to manage cyber risk, attackers continue to get through.

So, what has caused cybercriminals to now have the upper hand? This is exactly the question that is answered in a recent report by Intel Security and McAfee. These new findings tell us that it could come down to misaligned incentives between the attacker and the defenders. For MSPs, this presents new opportunities to restructure services and internal processes to incentivize innovation and improve security services.

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Topics: Industry News, Cybersecurity and Threat Management, Managed Security Services

Breaking Down the Dangers of Social Engineering

Posted by Lily Teplow on March 24, 2017

Breaking Down the Dangers of Social-Engineering

By now, we’re all familiar with the type of hacker who uses their technical skills to infiltrate computer systems and compromise sensitive data. It’s seen in news headlines across the globe today. However, there’s now another type of hacker who uses special tactics to exploit the one weakness that every organization has: human psychology.

This is more commonly known as social engineering, which is the art of manipulating people so they give up confidential information. Not only are social engineering attacks becoming more common against small- and medium-sized businesses (SMBs), they’re also becoming more sophisticated. This makes things very tough for the MSPs that aim to serve and protect those SMB clients. So, in order to stay a few steps ahead of cybercriminals, here’s what you should know about social engineering attacks and how MSPs can help prevent clients from falling victim to them.

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Topics: Industry News, Cybersecurity and Threat Management

A Look at Today’s Changing Managed IT Services Landscape

Posted by Brandon Garcin on March 15, 2017

A Look at Today’s Changing Managed IT Services Landscape.png

The managed IT services market today is experiencing significant change. Businesses across all industries are becoming increasingly dependent on technology, and the skills gap in this industry continues to widen. What’s more, we’re beginning to see the potential for new legislation or policy that may impact how IT outsourcing services are delivered and consumed.

As these trends converge, MSPs must take a tactical approach to ensure that they’re aligning the right internal and external resources, putting the right processes in place and placing themselves on a path toward long-term success and stability.

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Topics: Business Development and Growth, Industry News

Amazon S3 Outage: Three Takeaways for MSPs Following This Week’s Downtime Event

Posted by Brandon Garcin on March 2, 2017

Amazon S3 Outage-Three Takeaways for MSPs Following This Week’s Downtime Event.pngEarlier this week, Amazon Web Services’ S3 system suffered an outage for about four hours—leaving many websites and web-based services either partially or entirely inaccessible. S3, a cloud storage system (S3 stands for Simple Storage Service), experienced what Amazon referred to as “high error rates” that reportedly impacted websites like Slack, Trello, Imgur and many others. 

While these large-scale downtime events don’t happen too often—before this week the most recent sizable S3 outage was in 2015—they do present an opportunity for managed service providers (MSPs) to ensure they’ve got the right systems and processes in place to properly support their clients and minimize end user impact. Here are three reminders MSPs can take from this week’s outage:

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Topics: Industry News, Backup and Disaster Recovery

GitLab Data Deletion Incident Demonstrates Need for True Business Continuity

Posted by Lily Teplow on February 2, 2017

GitLab Data Deletion Incident Calls for True Business Continuity.png

Have you ever experienced a major un-oh moment? You know, when something goes completely awry and your mind starts to race, palms start to sweat and the classic Homer Simpson “d’oh” echoes in your head. Well, that’s what I imagine recently happened to one of the system administrators at GitLab, a web service for hosting and syncing source code. News broke on Tuesday that GitLab had suffered a major backup restoration failure following an incident of accidental data deletion. According to the tech news site The Register, the incident was caused by an admin who was working late and might have accidentally deleted the wrong folder in a planned maintenance operation.

Whoops! It’s a textbook case of human error that can happen to any business – no matter how technically advanced or experienced. Nevertheless, this unfortunate incident highlights the incredible need to provide true backup and disaster recovery (BDR) to your clients so they don’t become the next headline.

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Topics: Industry News, Backup and Disaster Recovery, Data Loss

A Bad Case of Stagefright: Vulnerability Resurfaces in Apple Devices

Posted by Joseph Tavano on July 21, 2016

Imagine this scenario:

You woke early from a great night of sleep, well rested. The sun is shining outside. It’s Saturday, and you have no plans whatsoever, for the first time in a long time. The day is yours to make it whatever adventure you choose it to be. The world isn’t perfect, but right now life is good.

You take your phone off the charger, and notice tat you have no messages. Odd! You typically have a few, if only from social media. Further investigation reveals your contact list is gone. Emails, texts, messages, and photos too. Apps, data—everything has been wiped from your phone! While you were sleeping, the attacker gained access to all of your sensitive data through your phone, locked you out of your email and banking accounts, and gained access to your business’ secure network. And to make matters worse, you don’t know how it happened.

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Topics: Industry News, Information Security, Mobile Device Management and IT Mobility

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