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Breaking Down the Dangers of Social Engineering

Posted by Lily Teplow on March 24, 2017

Breaking Down the Dangers of Social-Engineering

By now, we’re all familiar with the type of hacker who uses their technical skills to infiltrate computer systems and compromise sensitive data. It’s seen in news headlines across the globe today. However, there’s now another type of hacker who uses special tactics to exploit the one weakness that every organization has: human psychology.

This is more commonly known as social engineering, which is the art of manipulating people so they give up confidential information. Not only are social engineering attacks becoming more common against small- and medium-sized businesses (SMBs), they’re also becoming more sophisticated. This makes things very tough for the MSPs that aim to serve and protect those SMB clients. So, in order to stay a few steps ahead of cybercriminals, here’s what you should know about social engineering attacks and how MSPs can help prevent clients from falling victim to them.

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Topics: Industry News, Cybersecurity and Threat Management

A Look at Today’s Changing Managed IT Services Landscape

Posted by Brandon Garcin on March 15, 2017

A Look at Today’s Changing Managed IT Services Landscape.png

The managed IT services market today is experiencing significant change. Businesses across all industries are becoming increasingly dependent on technology, and the skills gap in this industry continues to widen. What’s more, we’re beginning to see the potential for new legislation or policy that may impact how IT outsourcing services are delivered and consumed.

As these trends converge, MSPs must take a tactical approach to ensure that they’re aligning the right internal and external resources, putting the right processes in place and placing themselves on a path toward long-term success and stability.

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Topics: Business Development and Growth, Industry News

Amazon S3 Outage: Three Takeaways for MSPs Following This Week’s Downtime Event

Posted by Brandon Garcin on March 2, 2017

Amazon S3 Outage-Three Takeaways for MSPs Following This Week’s Downtime Event.pngEarlier this week, Amazon Web Services’ S3 system suffered an outage for about four hours—leaving many websites and web-based services either partially or entirely inaccessible. S3, a cloud storage system (S3 stands for Simple Storage Service), experienced what Amazon referred to as “high error rates” that reportedly impacted websites like Slack, Trello, Imgur and many others. 

While these large-scale downtime events don’t happen too often—before this week the most recent sizable S3 outage was in 2015—they do present an opportunity for managed service providers (MSPs) to ensure they’ve got the right systems and processes in place to properly support their clients and minimize end user impact. Here are three reminders MSPs can take from this week’s outage:

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Topics: Industry News, Backup and Disaster Recovery

GitLab Data Deletion Incident Demonstrates Need for True Business Continuity

Posted by Lily Teplow on February 2, 2017

GitLab Data Deletion Incident Calls for True Business Continuity.png

Have you ever experienced a major un-oh moment? You know, when something goes completely awry and your mind starts to race, palms start to sweat and the classic Homer Simpson “d’oh” echoes in your head. Well, that’s what I imagine recently happened to one of the system administrators at GitLab, a web service for hosting and syncing source code. News broke on Tuesday that GitLab had suffered a major backup restoration failure following an incident of accidental data deletion. According to the tech news site The Register, the incident was caused by an admin who was working late and might have accidentally deleted the wrong folder in a planned maintenance operation.

Whoops! It’s a textbook case of human error that can happen to any business – no matter how technically advanced or experienced. Nevertheless, this unfortunate incident highlights the incredible need to provide true backup and disaster recovery (BDR) to your clients so they don’t become the next headline.

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Topics: Industry News, Backup and Disaster Recovery, Data Loss

A Bad Case of Stagefright: Vulnerability Resurfaces in Apple Devices

Posted by Joseph Tavano on July 21, 2016

Imagine this scenario:

You woke early from a great night of sleep, well rested. The sun is shining outside. It’s Saturday, and you have no plans whatsoever, for the first time in a long time. The day is yours to make it whatever adventure you choose it to be. The world isn’t perfect, but right now life is good.

You take your phone off the charger, and notice tat you have no messages. Odd! You typically have a few, if only from social media. Further investigation reveals your contact list is gone. Emails, texts, messages, and photos too. Apps, data—everything has been wiped from your phone! While you were sleeping, the attacker gained access to all of your sensitive data through your phone, locked you out of your email and banking accounts, and gained access to your business’ secure network. And to make matters worse, you don’t know how it happened.

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Topics: Industry News, Information Security, Mobile Device Management and IT Mobility

HIPAA 2016 - New Audits Under Way

Posted by Mary Crogan on July 21, 2016

According to HealthcareInfoSecurity.com, the Department of Health and Human Services Office of Civil Rights (OCR), which is responsible for HIPAA enforcement, has launched phase two of their HIPAA Audit Program in an effort to review the policies and procedures adopted by covered entities and their business associates.

If the OCR auditors come knocking, will you and/or your clients be ready?

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Topics: Industry News, HIPAA, Healthcare IT

Pokémon GO and What It Means for MSPs

Posted by Lily Teplow on July 19, 2016

Over the past two weeks, cartoon creatures have officially taken over our world. If you haven’t seen them, it’s because they’re only visible when playing the new game, “Pokémon GO”. This free smartphone game fuses virtual technology with the physical world, causing it to quickly become a cultural phenomenon and the biggest mobile game in U.S. history.

However, Pokémon GO’s rapid rise in popularity has also raised some major security concerns. While millions of users wander the world searching for Squirtles and Pikachus, they may not be aware of what they’re giving up in return for playing the game.

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Topics: Industry News, Information Security, Mobile Device Management and IT Mobility, Cybersecurity and Threat Management

HIPAA Business Associate Violation Results in $650K Fine

Posted by Mary McCoy on July 7, 2016

The HIPAA Security Rule is in full effect! The first Business Associate HIPAA penalty made news Tuesday, following a data breach incident two years prior. Who's atoning for this cardinal data sin? The Catholic Health Care Services (CHCS) of the Archdiocese of Philadelphia, a nonprofit organization now forced to pay a $650,000 fine. As a business associate legally obligated to adhere to federal regulation, CHCS is being held financially responsible for the breach of six nursing facilities, compromising 412 patients' Protected Health Information (PHI).

While many MSPs are compelled and encouraged to meet the demand for HIPAA compliance by serving the lucrative healthcare vertical, let this ruling serve as a wake-up call that there are costly consequences when MSPs themselves aren't compliant. What led to this unprecedented turn of events, and how can you prevent your MSP practice from suffering the same fate? Here's the Who, What, When, Where, Why and How, our data breach MSP debrief!

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Topics: Industry News, Information Security, Backup and Disaster Recovery, Healthcare IT, Data Loss

What MSPs Can Learn from the TeamViewer Breach

Posted by Mary McCoy on June 8, 2016

Last week's unsettling discovery of the TeamViewer data breach caused widespread anxiety and public outcry about the remote access tool's network security. While the remote access software company firmly denies any allegations that they were hacked, countless users (including many in the U.K.) flocked to Reddit and other social media sites to report that their accounts had been compromised, giving hackers remote access to their desktops. Although TeamViewer has faced backlash for blaming the breach on careless user behavior, no matter who's to blame in the scenario, this attack highlights the need to teach users stronger password management policies and the importance of a BDR solution. What else can MSPs take away from the TeamViewer breach, and what do users need to know?

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Topics: Industry News, Data Protection, Information Security, Backup and Disaster Recovery, Data Loss

HIPAA Compliance Checklist - Updated for 2016

Posted by Gareth Goh on May 20, 2016

HIPAA (Health Insurance Portability and Accountability Act) compliance is designed to protect patient privacy and set standards for how medical records can be shared and how they must be safeguarded. HIPAA compliance isn’t just for those directly within the healthcare industry, however - in fact, nearly anyone dealing with electronic Protected Health Information (ePHI) including doctors, hospital technicians and yes, the healthcare Managed IT Services Providers (MSPs) who manage hospital computers and networks in the cloud are required to be HIPAA compliant.

What does that mean for YOU?

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Topics: Industry News, HIPAA, Healthcare IT

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