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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Putting the S in MSSP Part 4: Top Ways to Sell Cybersecurity to SMBs

Posted by Meaghan Moraes on June 21, 2017

Putting the S in MSSP Part 4: Top Ways to Sell Cybersecurity to SMBs

Putting the S in MSSP” is a weekly blog series that aims to set up MSPs to succeed as managed security services providers (MSSPs) by offering the insights and recommendations you need to profit from this new and important line of business. Throughout this six-part series, you’ll learn how to become a comprehensive MSSP who can secure SMBs with the tools needed to tread the modern threat landscape without fear.


In part three
, we examined the lifecycle of a cyber attack and walked through how to devise a solid remediation plan and manage vulnerabilities. In this post, we’ll take that knowledge a step further and offer key tips on how MSPs should be framing the topic of cybersecurity to their clients.

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Topics: Sales and Marketing, Information Security, Cybersecurity and Threat Management, Managed Security Services

Putting the S in MSSP Part 3: Examining the Lifecycle of a Cyber Attack

Posted by Meaghan Moraes on June 14, 2017

Putting the S in MSSP Part 3: Examining the Lifecycle of a Cyber Attack

Putting the S in MSSP” is a weekly blog series that aims to set up MSPs to succeed as managed security services providers (MSSPs) by offering the insights and recommendations you need to profit from this new and important line of business. Throughout this six-part series, you’ll learn how to become a comprehensive MSSP who can secure small- and medium-sized businesses (SMBs) with the tools needed to tread the modern threat landscape without fear.

In the first part of this series, we offered tips on how to begin defining and deploying the three pillars of cybersecurity. In part two, we went on to talk about the three major pitfalls of managing multiple security vendors. In this post, we will examine the lifecycle of a cyber attack, providing insight on how to devise a solid remediation plan and manage vulnerabilities.

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Topics: Information Security, Cybersecurity and Threat Management, Managed Security Services

Putting the S in MSSP Part 2: 3 Pitfalls of Managing Multiple Security Vendors

Posted by Meaghan Moraes on June 7, 2017

MSSP: 3 Pitfalls of Managing Multiple Security Vendors

As a managed IT services provider, you’ve served as the tech backbone of your clients for years, in a variety of ways. From RMM to BDR to security, your offerings provide small- and medium-sized businesses (SMBs) with the level of support, cost-efficiency and scalability they need to survive in the modern business world. Or so you hope.

"Putting the S in MSSP" is a weekly blog series that aims to set up MSPs to succeed as managed security services providers (MSSPs) by offering the insights and recommendations you need to profit from this new and important line of business. In part one of this series, we offered tips on how to properly define and deploy the three pillars of cybersecurity so you’re setting a solid foundation for your security services. In this post, we’ll highlight three major downsides to offering your clients security via a number of different vendors, and discuss best practices for implementing truly robust cybersecurity.

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Topics: Information Security, Cybersecurity and Threat Management, Managed Security Services

Putting the S in MSSP Part 1: Defining and Deploying the 3 Pillars of Cybersecurity

Posted by Meaghan Moraes on May 31, 2017

Putting the S in MSSP Part 1: Defining and Deploying the 3 Pillars of Cybersecurity

With increasingly complex threats flooding the modern IT landscape, small- and medium-sized businesses (SMBs) are struggling to keep their heads above water. We’ve all seen the stats, right? Malicious attacks are on the rise, and your SMB clients are increasingly (and successfully) becoming the targets. Unfortunately, this means that your IT services of yore simply aren’t enough to keep up with the ever-present, ever-evolving cyber threats that plague modern business. As an MSP, what is there left for you to do? The answer might be to adopt a managed security services provider (MSSP) model and integrate security services into your portfolio.

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Topics: Information Security, Cybersecurity and Threat Management, Managed Security Services

What is a Managed Security Services Provider (MSSP)?

Posted by Meaghan Moraes on May 24, 2017

What is a Managed Security Services Provider (MSSP)

It’s no secret that business as we know it is wrought with cyber threats: the news headlines and stacks of stats speak volumes. Today, security services are becoming a must-have, causing organizations of all sizes to increasingly seek out and lean on trusted security partners to manage vulnerabilities. What’s more, this new shift is opening a huge opportunity for managed IT service providers (MSPs).

At this point, many MSPs are throwing around the term “MSSP,” squeezing an extra “S” into their title to represent their clients’ elevated need for security services. The big issue at hand, however, is that this role is sometimes misunderstood. 

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Topics: Cybersecurity and Threat Management, Managed Security Services

An MSP’s Guide to Combatting SMB Cybersecurity Challenges

Posted by Meaghan Moraes on April 7, 2017

An MSP’s Guide to Combatting SMB Cybersecurity Challenges

Ever since the internet became an indispensable tool in the business world, security risks have continued to grow more profound. Today, malware—specifically ransomware—is the biggest money-maker for cybercriminals in history. These types of attacks are real threats that no business can afford to ignore, especially small- and medium-sized businesses (SMBs).

Due to limited budget, bandwidth and resources, SMBs combat IT issues differently than large enterprises. Cybersecurity is a top concern for SMBs in particular, as this group is faced with the following challenges:

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Topics: SMB Trends, Cybersecurity and Threat Management, Managed Security Services

4 Reasons Cybercriminals Have an Edge and How MSPs Can Shift the Dynamic

Posted by Scott Spiro on March 30, 2017

4 Reasons Cybercriminals Have an Edge and How MSPs Can Shift the Dynamic

Did you know that six years ago, cybersecurity didn’t even rank in the top ten risks prioritized by company boards? Today, we live in a world where cybercriminals seem to have the advantage as they continually find new ways to steal sensitive information. Despite organizations across the globe spending more than ever to manage cyber risk, attackers continue to get through.

So, what has caused cybercriminals to now have the upper hand? This is exactly the question that is answered in a recent report by Intel Security and McAfee. These new findings tell us that it could come down to misaligned incentives between the attacker and the defenders. For MSPs, this presents new opportunities to restructure services and internal processes to incentivize innovation and improve security services.

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Topics: Industry News, Cybersecurity and Threat Management, Managed Security Services

Overcoming Cybersecurity Challenges with Managed IT Services

Posted by Lily Teplow on March 16, 2017

Overcoming Cybersecurity Challenges with Managed IT Services.png

If there is one thing we can be certain about when it comes to cybersecurity, it’s that the landscape will remain dynamic and turbulent over the coming years. Today, news headlines are dominated by cyberattacks and breaches that span across all industries – causing security to be top of mind for almost all businesses. However, these headlines don’t seem to be slowing down, which means that businesses are still struggling to keep up with the rapidly evolving threat landscape.

So, what are the biggest obstacles businesses face in achieving a stronger cybersecurity posture, and how are MSPs best-suited to help clients and prospects overcome these obstacles?

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Topics: Business Development and Growth, Cybersecurity and Threat Management, Managed Security Services

How MSPs Can Create a Profitable Cybersecurity-as-a-Service Offering

Posted by Nate Teplow on March 8, 2017

How MSPs Can Create a Profitable Cybersecurity-as-a-Service Offering.png

Cybersecurity has been a concern for businesses ever since they started building digital assets. It’s no new topic in the IT industry, either. Due to an increased reliance on technology and a heightened awareness around breaches, cybersecurity has now become a top priority. It's clear that the demand for cybersecurity services is growing rapidly, but many MSPs still find it difficult to establish an effective and profitable service offering. So, what exactly can MSPs do to get from needing a cybersecurity offering to actually having one?

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Topics: Cybersecurity and Threat Management, Podcast, Managed Security Services

2017 Cybersecurity Trends and How MSPs Can Capitalize

Posted by Scott Spiro on March 1, 2017

2017 Cybersecurity Trends and How MSPs Can Capitalize.pngOver the last several years, cybersecurity has become one of the most vexing problems for companies of all sizes. Today, business owners know hackers are out to steal information from their networks and endpoints, but few have IT experts with the right experience to fight off cybercriminals. However, this situation creates a ripe opportunity for your MSP.

Before you can meet the needs of existing and potential clients, though, you'll need to understand the emerging cybersecurity trends and how to capitalize on them.

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Topics: Business Development and Growth, Cybersecurity and Threat Management, Managed Security Services

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