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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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3 Key Factors That Impact MSP Growth Margins

Posted by Lily Teplow on August 4, 2017

3 Key Factors That Impact MSP Growth Margins

As a managed services provider (MSP), you likely entered this line of business because you wanted to help organizations optimize their IT infrastructures, get the most out of their technology, and become a helpful and strategic business partner. What started as a dream has now turned into a full-time business—one that you must ensure remains successful.

Now, it’s probable that you didn’t earn your MBA to become an MSP, but now that you’re in charge of your business you need to become well-versed in the business-side of things—like finances, accounting and mergers and acquisitions. For example, you may have a goal this year to grow your bottom line, but what does that actually mean? What goes into that metric? If you want your MSP business to grow and succeed, you need to start thinking like a chief finance officer (CFO). Use this post as your guide to better understand the factors that can impact your profitability and learn how to maximize your managed services margins.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Outsourcing

4 Ways MSPs Can Improve Operations and Create Efficiencies

Posted by Joel Kennedy on July 26, 2017

4 Ways MSPs Can Improve Operations and Create Efficiencies

In this day and age, achieving “operational efficiency” sure sounds like something every managed services provider (MSP) should want to do. It implies a smoothly run operation that is functioning at peak levels of performance and thus optimizing all the resources on hand. We oftentimes talk about MSPs needing to achieve operational efficiency, but what exactly do we mean by that and how can you actually accomplish this as an MSP?

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Topics: Business Development and Growth, Revenue Growth and Profitability

5 Ways Outsourcing Can Empower Your MSP Business

Posted by Lily Teplow on July 21, 2017

IT Outsourcing: 5 Benefits to Empower Your MSP Business

As a managed services provider (MSP), you strive to be an IT superhero for your clientscovering all of their needs and providing exceptional serviceall within a certain budget. Unfortunately, this is often easier said than done. Supporting your customers’ every need can become wearying, overwhelming and costly, which is why many MSPs are beginning to seek outside help. Every superhero needs a sidekick, and outsourcing can empower you to elevate your business and become the leading provider you strive to be.

Whether you’re looking to free up your staff to work on more strategic projects or reduce in-house costs and resources, outsourcing has plenty of advantages for MSPs. Let’s take a closer look at the top five benefits of augmenting your business model by outsourcing certain functions to a third-party provider.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Service Leadership Index

Independent Study Shows MSPs Achieve Greater Profitability with Continuum

Posted by Lily Teplow on July 19, 2017

Independent Study Shows MSPs Achieve Greater Profitability with Continuum

Today, we released an analysis from Service Leadership, Inc., the leading financial and operational benchmark organization for MSPs and IT solution providers worldwide, that indicates that Continuum’s partners are able to achieve greater profitability, operate more efficiently and withstand market pressures better than other MSPs as a result of our transformative platform and business model. Let’s take a deeper look into these findings and how leveraging Continuum could be the key to becoming a world class MSP.

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Topics: Revenue Growth and Profitability, Service Leadership Index

Making Your Way to $10M: Getting a Seat at the Big Table

Posted by Peter Melby on July 11, 2017

Making Your Way to $10M: Getting a Seat at the Big Table

There is little that has been more valuable to our MSP growth than our ability to create strong relationships with CEOs and other key client executives. Executives are notorious for stonewalling IT initiatives for budgetary or other reasons, but these relationships have proved to be the opposite for us. The technical responsibilities of today’s executives are changing, and most would love to have a strong technical resource on which to rely.

In my previous post, I shared five ways you can use your company culture to your advantage in order to grow your MSP business. In this post, I'm going to switch perspectives from MSP owner to CEO. MSPs and IT professionals are often seen as mid-level business resources managed by the Operations Manager. The larger the organization, the lower it seems the MSP naturally sits in this organizational structure. However, if you want to be a $10 million MSP, you need to get a seat at the table. Here are some tips we've learned in our pursuit of building effective executive relationships.

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Topics: Business Development and Growth, Revenue Growth and Profitability

How to Become an MSP Sales Leader

Posted by Robert Kocis on June 16, 2017

How to Become an MSP Sales Leader

Managed IT services is something the average person could research all day and still not fully understand. Even in the age of the informed consumer, MSP sales teams are typically selling on a different level than other sales teams.

In my 20 years of sales management, I have learned that a structured management operating rhythm is critical to your success as a sales manager. For the average MSP, you’re wearing multiple hats—acting as the business owner, head of sales, client manager and so on. So, it can be easy to get caught up in deals, client issues and all types of other projects. However, you can’t forget that the key to success is driving the right inputs on a consistent basis. To do so, you need to put on that “sales manager” hat and start your journey of becoming a more knowledgeable, experienced sales leader. Here are some tips to get you there.

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Topics: Revenue Growth and Profitability, Sales and Marketing

Making Your Way to $10M: Rethinking Company Culture

Posted by Peter Melby on June 13, 2017

Making Your Way to $10M: Rethinking Company Culture

Company culture is a complicated topic for many managed services providers (MSPs). If you’re struggling to build or define your own culture, it’s important to note that it can actually affect more than just your day-to-day. Personally, I want to look forward to coming into work every day, and I want our employees to feel the same way. Today, my company considers culture our greatest competitive advantage, but we got off to a rocky start. 

In the first post of this series, I talked about five important lessons all MSPs should know before beginning the journey to $10 million. In the second post, I discussed how you can optimize your current team for success. Now, it’s time to think about your company culture and how it can play a role in your business’ long-term growth and success.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Workforce Optimization and Employee Retention

Introducing a White-Label Sales Deck to Help Accelerate Your MSP Sales Opportunities

Posted by Lily Teplow on June 2, 2017

Introducing a White-Label Sales Deck to Help Accelerate Your MSP Sales Opportunities

Do you struggle with effectively communicating your business value to prospects? If you’re like most managed services providers (MSPs) out there, the answer is a resounding yes. Whether it be dealing with common objections or not having the sales resources available, there are many challenges that can stand in the way of selling your IT services and growing your business. 

If you’re looking for help to overcome these challenges, you can download our new white-label sales presentation deck! This comprehensive deck is designed to help you showcase your unique value as an MSP, accelerate your sales opportunities, persuade SMB decision makers and sell your IT services with ease.

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Topics: Revenue Growth and Profitability, Sales and Marketing

How to Demonstrate Your MSP Value from Day One

Posted by Nicole Hunter Hart on June 1, 2017

How to Demonstrate Your MSP Value from Day One

As the saying goes, you only get one chance to make a first impression. For the average managed services provider (MSP), that chance comes once your client signs on the dotted line. Managing the client onboarding stage is a must, because once this process begins, your client sees your service delivery team in action for the first time. Do it right, and you will quickly establish trust and confidence. Get it wrong, and your client relationship may be short-lived.

Client retention is an essential component of being a successful MSP. In essence, this is why I’m authoring this client engagement series; to help you increase your retention and revenue through onboarding strategies and best practices. In my previous post, I left you with five important questions to consider from your client’s perspective. Let’s take a deeper look at how this exercise can help you set the stage for long-term success with a new client from the outset of your onboarding process.

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Topics: Revenue Growth and Profitability, Client Acquisition and Management

5 Non-Monetary Compensation Strategies Your MSP Should Be Using

Posted by Dave Boulos on May 25, 2017

5 Non-Monetary Compensation Strategies Your MSP Should Be Using

Money is many things, but it isn’t everything. It can be tough out there for managed IT services providers who want retain top talent, but don’t always have the means to pay them. Luckily, there are several non-monetary ways that you can offer your employees compensation that actually help to enrich your staff’s daily work environment. Incorporate these non-monetary compensation strategies, and you could see a more positive company culture, more engaged employees, and a more loyal, productive workforce.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Workforce Optimization and Employee Retention

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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