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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Examining the Top Challenges to Optimizing Your IT Operations

Posted by Lily Teplow on June 23, 2017

Examining the Top Challenges to Optimizing Your IT Operations

By just about every measure, technology continues to shape the world around us. With the emergence of trends such as the digital workplace and the Internet of Things, today’s IT operations need to constantly keep up with the surrounding landscape. Businesses are now demanding to do and adopt more, obligating IT functions to go faster than the norm. Because of this, managed services providers (MSPs) and IT leaders are facing constant change and new challenges in their efforts to support their clients and continue to drive value.

As an MSP struggling with this, how can you increase the velocity or your IT operations, become more nimble and responsive to business needs and still balance business stability? Let’s break down some top challenges IT organizations face in achieving optimized operations and how you can overcome them.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

3 Strategies for Increasing Your Productivity as a Business Owner

Posted by Lily Teplow on April 20, 2017

3 Strategies for Increasing Your Productivity as a Business Owner

If you own your own business, you're an extremely busy person. It's important to find ways to be more productive, but also make sure you're getting the rest and separation you need to be an effective business owner. This can be a lot easier said than done.

Maintaining a healthy work-life balance is a struggle for many managed services providers (MSPs). You are knowledge workers, and process a tremendous amount of information in your day-to-day. But in order to be a topnotch provider for your clients and run a successful MSP business, you need to maximize your time and be as productive as possible. So, as a business owner, how can you increase your productivity while maintaining a healthy work-life balance? Start with these three strategies.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention, Service Delivery and Operational Efficiency

Partner Spotlight: How Standard Operating Procedures Can Help Your MSP Grow

Posted by Josh Giesing on April 14, 2017

How Standard Operating Procedures Can Help Your MSP Grow

Conducting business in today's competitive, technology-focused environment is becoming increasingly complex. As a fellow managed services provider (MSP), you know this first-hand. Today, we have to stay on top of not only our own market and technology developments, but also on the changing landscape of our clients’ markets. With all the ebb and flow of this industry, don’t you wish there was something to provide your business with more stability? Well, the answer might be to create and implement standard operating procedures (SOPs).

SOPs ensure consistency, create organization so that tasks can be easily completed, provide transparency for all key parties and make communication and training more seamless. Here are several ideas for implementing SOPs that can help MSPs increase efficiency and profits, leading to sustainable growth in the future.

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Topics: Business Development and Growth, Service Delivery and Operational Efficiency

Beyond Servers and Desktops: Are You Missing Half of the Network Story?

Posted by Alex Hoff on March 23, 2017

Beyond Servers and Desktops: Are You Missing Half of the Network Story

When offering network services to your clients, managing servers and endpoints—and managing them well—is important. That pretty much goes without saying. Of course, this is all possible with a proactive remote monitoring and management (RMM) solution that helps you automate your server and endpoint work. Without the help of automation, running antivirus programs, software upgrades, patching and more just wouldn’t be feasible.

But that’s only half the story of network management.

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Topics: Remote Monitoring and Management, Service Delivery and Operational Efficiency

Backup to the Future: Managing the Total Cost of Ownership of BDR

Posted by Joseph Tavano on March 22, 2017

Backup to the Future: Managing the Total Cost of Ownership of BDR

“Backup to the Future” is a blog series that explores the state of the backup and disaster recovery as a service today—and the challenges that come with offering it—and looks forward to the ongoing new paradigms that are dramatically transforming the sector into tomorrow. Through this eight-part series, you’ll learn the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success. In this first post, we'll tackle how to manage the total cost of ownership (TCO) of BDR.

When MSPs try to calculate the ROI of a business continuity offering, they often look at the cost of the solution they’re leveraging and compare it to the BDR revenue they’ve captured. If the former is smaller than the latter, then they’re satisfied. And while there’s nothing fundamentally wrong with this approach, many providers may find it difficult to ensure long-term profitability and scalability if they aren’t paying attention to the TCO of the tools they’re leveraging.

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Topics: Backup and Disaster Recovery, Continuity247, Service Delivery and Operational Efficiency

How Continuum’s NOC Can Resolve up to 90% of Issues for You

Posted by Lily Teplow on February 10, 2017

How a NOC Can Solve 90 percent of Your Issues For You.png

Wouldn’t it be nice to wake up in the morning to find out that a major client issue was proactively identified—and resolved—while you were counting sheep? Or if your technicians were able to spend less time monitoring alerts and focus on more strategic, revenue-driving projects? Fortunately, this isn’t a fantasy scenario—it’s all possible when you leverage Continuum's Network Operations Center (NOC) technicians in conjunction with our IT management platform.

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Topics: Business Development and Growth, Network Operations Center, Service Delivery and Operational Efficiency

3 Strategies for Achieving Operational Efficiency

Posted by Jaq Baldwin on January 19, 2017

3 Strategies for Achieving Operational Efficiency.png

As a managed services provider in the SMB market, the challenge of growing your operational maturity, bringing on more clients and simultaneously caring for existing accounts can be daunting. From the moment that first contract is signed, tickets begin to come at your team at 1000 mph from all directions – all with the same level of urgency. Your support staff gets stretched too thin, yet all the while your sales team is out looking for new clients that will also need support!

So, the questions begin to pile on. Do you invest in a bigger support team so you’re ready for newly acquired business? Or do you hire an outside sales rep to generate the revenue to pay for your team? Do you hire an internal account manager to offload the customer service requests? Or do you invest in more specialized training for your current team? The list goes on and on. But as the old adage goes, the key is to "work smarter, not harder."

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Topics: Business Development and Growth, Revenue Growth and Profitability, Service Delivery and Operational Efficiency

Scaling for Success: The MSP Guide to Operational Efficiency [eBook]

Posted by Joseph Tavano on January 11, 2017

Scaling for Success The MSP Guide to Operational Efficiency eBook Excerpt.jpg

"My technology is much too 'noisy,' which amounts to costlier, inefficient service delivery."
"My staff can't support additional new clients and I can't afford (or find) qualified talent." 
"I'm not sure how to organize my team if I partner with a third-party Network Operations Center (NOC)."

No matter the size or scope of their business, MSPs' inner monologues typically center around any or all of these three legitimate financial and operational concerns. Frustratingly enough, there hasn't been one go-to piece of content designed to guide you through the staffing and profitability dilemma that's holding you back from achieving real, manageable growth. Until now. 

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Topics: Business Development and Growth, Remote Monitoring and Management, Service Delivery and Operational Efficiency

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