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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Which Cloud is Best for You?: MSPtv Episode 46

Posted by Tim Lewis on November 12, 2015

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 Public cloud, private cloud or hybrid cloud? What does each provide and which solution is right for you? In this week's installment of MSPtv, we're joined again by Continuum's Chief Information Officer, Hunter Smith, as he gives us the the lowdown on each of the cloud offerings, including the benefits as well as the drawbacks. We will also take a look into the infrastructure of our new backup and disaster recovery platform, Continuity247®.

Committed to upholding the strictest security standards in everything we do, we chose to align our backup strategy with IBM Softlayer for the development of our hardware-agnostic, fully managed backup and disaster recovery (BDR) platform, Continuity247. In so doing, our clients receive the regulation and security of a public cloud with the added layer of protection of a private cloud within. One of the main security features MSPs should look for in their backup solution is business-grade encryption. That means that your clients' data is encrypted right when you start backing up. Continuity247 takes this one step further by restricting access to this data with an encryption key maintained only by the MSP. 

To learn more about how to harden your cloud infrastructure and safeguard sensitive data, check out this latest episode and stay tuned for future MSPtv coverage on cybersecurity and Continuity247.

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Topics: Backup and Disaster Recovery, Continuity247, Video

VIDEO: The Great Cloud Debate 2015

Posted by Tim Lewis on November 10, 2015

The presidential primary debate season is well underway with another Republican debate taking place tonight – and while we’re not expecting the candidates to spend too much time focusing on IT, there’s no shortage of tech issues to debate today.

In the spirit of the political season, we’ve put together our own debate around one of today’s leading IT topics – the cloud. Watch below as public, private and hybrid clouds each make their case for why they should be the go-to platform of choice and debate the merits of their respective architectures!

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Topics: Information Security, Cloud Computing, Backup and Disaster Recovery, Video

Purely NOC: A CD Compilation of Hit Network Operations Center Songs [VIDEO]

Posted by Tim Lewis on October 30, 2015

Do you ever wish that you could be whisked away by the pure power of the NOC? Do you long to express the appreciation that you have for the 650+ technicians that keep your business running, but aren't sure how? Well now you can. Experience Purely NOC and with the press of a button you'll be taken to a world that only those who take full advantage of the power of the NOC can truly understand. 

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Topics: Video

How to Lock Down Security with Your Cloud Provider & Backup Solution: MSPtv Episode 45

Posted by Tim Lewis on October 15, 2015


MSPs are inundated with countless cyber issues daily. In this week's installment of MSPtv, we're joined by Continuum's Chief Information Officer, Hunter Smith, as he highlights key security considerations for IT service providers who store client data in the cloud. First, there are many factors MSPs must to take into account when deciding on a public or private cloud solution for their clients' data. By leveraging a backup platform with a public cloud, you'll receive robust and resilient data storage, as well as a dedicated support team staffed to ensure the protection of your clients' data.

Committed to upholding the strictest security standards in everything we do, we chose to align our backup strategy with IBM Softlayer for the development of our hardware-agnostic, fully managed backup and disaster recovery (BDR) platform, Continuity247®. In so doing, our clients receive the regulation and security of a public cloud with the added layer of protection of a private cloud within. One of the main security features MSPs should look for in their backup solution is business-grade encryption. That means that your clients' data is encrypted right when you start backing up. Continuity247 takes this one step further by restricting access to this data with an encryption key maintained only by the MSP. 

To learn more about how to harden your cloud infrastructure and safeguard sensitive data, check out this latest episode and stay tuned for future MSPtv coverage on cybersecurity and Continuity247.

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Topics: Backup and Disaster Recovery, Continuity247, Video

How to Grow Your Managed Services Business Using Linkedin: MSPtv Navigate Special with Jeanne Hopkins

Posted by Tim Lewis on September 24, 2015

 

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Navigate 2015 starts this Sunday! In preparation for the conference of the year, we've created a special Navigate series for MSPtv highlighting some of our key speakers who will share what to expect during their sessions. Continuing our MSPtv Navigate Special series, we have Jeanne Hopkins, Senior VP & CMO of Continuum. Tag teaming with Jay Ryerse, VP of Business Development at Digitel, this session will help you pick up some effective advanced search tips and tricks every MSP sales team should be leveraging! Tune in now!

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Topics: Video

Customizing Managed Services to Create Profitable Packages: MSPtv Navigate Special with Chris Johnson

Posted by Tim Lewis on September 17, 2015

 

Navigate 2015 is fewer than 10 days away! In preparation for the conference of the year, we've created a special Navigate series for MSPtv highlighting some of our key speakers who will share what to expect during their sessions. Continuing our MSPtv Navigate Special series, we have Chris Johnson, CEO & Founder of Untangled Solutions. In his session, Chris will provide strategies to create a custom-service package for each of your customers, give real-life examples of how to structure unique service packages for SMBs, and more! Tune in now!

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Topics: Video

Proven Strategies to Overcome Customer Anxiety: MSPtv Navigate Special with Charles Love

Posted by Tim Lewis on September 10, 2015

 

Navigate 2015 is fewer  than 20 days away! In preparation for the conference of the year, we've created a special Navigate series for MSPtv highlighting some of our key speakers who will share what to expect during their sessions. Continuing our MSPtv Navigate Special series, we have Charles Love, Director of Service and Cloud Operations at Big Sur Technologies. In his interactive session, Charles will be focusing on how he went "all-in" with the Help Desk and NOC to manage his cloud operation and MSP customers and how he sold these offerings to his customers. Tune in now!

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Topics: Video

How to Build Customer Relationships: MSPtv Navigate Special

Posted by Tim Lewis on September 3, 2015

 

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Navigate 2015 is less than one month away! In preparation for the conference of the year, we've created a special Navigate series for MSPtv! This series features some of Navigate's key speakers who will share what to expect during their sessions. Continuing our MSPtv Navigate Special series, we have Peter Melby, President of Greystone Technology Group, Inc. At Navigate, Peter's session will be focusing on building your customer relationships from the beginning, even before the contract is signed. This is a can't-miss episode! Tune in now!

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Topics: Video

How You Can Get the Most Out of the NOC: MSPtv Navigate Special

Posted by Tim Lewis on August 27, 2015

Navigate 2015 is just one month away! In preparation for the conference of the year, we've created a special Navigate series for MSPtv! This series features some of Navigate's key speakers who will share what to expect during their sessions. Continuing our MSPtv Navigate Special series, we have Devi Mazumdar, President of CMIT Solutions of San Antonio Northeast. Joining Devi is Continuum's Director of Technical Account Management, Raymond Vrabel. Devi and Ray's session focuses on our Network Operations Center (NOC) and how you as an MSP can get the most out of it by using proven strategies and best practices. Tune in now!

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Topics: Navigate 2015, Video

Are You Taking Full Advantage of Our Offerings?: MSPtv Navigate Special

Posted by Tim Lewis on August 20, 2015

 

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Navigate is 43 days away, and in preparation for the conference of the year we are creating a special Navigate series for MSPtv! This series features some of Navigate's key speakers who will enlighten us on what to expect during their sessions. Kicking off our MSPtv Navigate Special series, we have Continuum's VP of Product Management & Technical Services, Dee Zepf. Dee will fill us in on the various certification classes and product deep-dives that will help you take full advantage of our services. Tune in now!

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Topics: Navigate 2015, Video

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