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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Making Your Way to $10M: Rethinking Company Culture

Posted by Peter Melby on June 13, 2017

Making Your Way to $10M: Rethinking Company Culture

Company culture is a complicated topic for many managed services providers (MSPs). If you’re struggling to build or define your own culture, it’s important to note that it can actually affect more than just your day-to-day. Personally, I want to look forward to coming into work every day, and I want our employees to feel the same way. Today, my company considers culture our greatest competitive advantage, but we got off to a rocky start. 

In the first post of this series, I talked about five important lessons all MSPs should know before beginning the journey to $10 million. In the second post, I discussed how you can optimize your current team for success. Now, it’s time to think about your company culture and how it can play a role in your business’ long-term growth and success.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Workforce Optimization and Employee Retention

5 Non-Monetary Compensation Strategies Your MSP Should Be Using

Posted by Dave Boulos on May 25, 2017

5 Non-Monetary Compensation Strategies Your MSP Should Be Using

Money is many things, but it isn’t everything. It can be tough out there for managed IT services providers who want retain top talent, but don’t always have the means to pay them. Luckily, there are several non-monetary ways that you can offer your employees compensation that actually help to enrich your staff’s daily work environment. Incorporate these non-monetary compensation strategies, and you could see a more positive company culture, more engaged employees, and a more loyal, productive workforce.

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Topics: Business Development and Growth, Revenue Growth and Profitability, Workforce Optimization and Employee Retention

Improving Your Work-Life Balance Part 1: The Right Mentality

Posted by David Deckard on May 18, 2017

Improving Your Work-Life Balance Part 1: The Right Mentality

Work-life balance (insert eye-roll here) is a great theory; however, putting it into practice is another thing. Maintaining a healthy work-life balance isn’t always easy, especially in the IT services space. And let’s face it, there are very good reasons why.

At Continuum, we have Account Managers speaking to over 5,600 partners discussing consistent narratives, from the demands of constantly being on the hunt for talent to the episodic nature of the IT world. What this means is that, ultimately, there are rarely “typical” workdays. MSPs need to be on 24 hours a day, 365 days out of the year. Additionally, running an MSP business requires a plan that demands daily, weekly and monthly goals are met. All of these elements require attention, often at the expense of the well-intentioned balance. So, where can you begin to improve your work-life balance?

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

Making Your Way to $10M: 5 Questions for Building a Team of Top Talent

Posted by Peter Melby on May 11, 2017

Making Your Way to $10M: 5 Questions for Building a Team of Top Talent

Talent retention seems simple: hire qualified people, treat them well, pay them fairly, and they’ll stay for life, right? Well, it’s not quite as simple as it sounds. Finding and retaining top talent is a hot topic, especially in IT market. As my MSP business has reached the $10 million mark, I’ve learned that how you approach talent can either drive your business’ success or lead to its failure. Unfortunately, there is no middle ground. If you want to set your business up for success and become a $10 million MSP, you need to focus on nurturing and retaining your rising stars. So, where can you start?

In the first post of this series, I talked about five important lessons all MSPs should know before beginning the journey to $10M. Now that we’ve started, let’s take a deeper look into how you can optimize your current team to ensure sustainable success. Here are five key questions you should be asking yourselves to help build a team of top talent:

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Topics: Business Development and Growth, Revenue Growth and Profitability, Workforce Optimization and Employee Retention

3 Strategies for Increasing Your Productivity as a Business Owner

Posted by Lily Teplow on April 20, 2017

3 Strategies for Increasing Your Productivity as a Business Owner

If you own your own business, you're an extremely busy person. It's important to find ways to be more productive, but also make sure you're getting the rest and separation you need to be an effective business owner. This can be a lot easier said than done.

Maintaining a healthy work-life balance is a struggle for many managed services providers (MSPs). You are knowledge workers, and process a tremendous amount of information in your day-to-day. But in order to be a topnotch provider for your clients and run a successful MSP business, you need to maximize your time and be as productive as possible. So, as a business owner, how can you increase your productivity while maintaining a healthy work-life balance? Start with these three strategies.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention, Service Delivery and Operational Efficiency

Backup to the Future Part II: Bridging the IT Skills Gap as Backup Environments Become More Complex

Posted by Joseph Tavano on March 29, 2017

Backup to the Future Part II: Bridging the IT Skills Gap as Backup Environments Become More Complex

“Backup to the Future” is a blog series that explores the state of the backup and disaster recovery as a service today—and the challenges that come with offering it—and looks forward to the ongoing new paradigms that are dramatically transforming the sector into tomorrow. Through this eight-part series, you’ll learn the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success.

As discussed in part one of this series, many current BDR solutions available to MSPs today feature an outdated labor model that restricts growth and scalability. In this article, we’ll dig a little deeper into one of the crucial reasons why this is so: the growing IT skills gap.

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Topics: Backup and Disaster Recovery, Continuity247, Workforce Optimization and Employee Retention

8 Ways to Reduce Your Technician Turnover Rate

Posted by Mary McCoy on March 3, 2017

Did you know that today is National Employee Appreciation Day? It’s a day for companies to thank and recognize their employees for their hard work throughout the year. In honor of this, we wanted to know what MSP business owners could do to appreciate their techs and reduce their turnover rate. We all know that employee turnover is a business killer in the IT industry, but why is that? Bottom line: there’s a shortage of IT talent and a widening skills gap.  

In fact, there are about 593,500 IT jobs in the United States that have remained open for 90 days or longer. That equates to 50,000,000 days of lost IT productivity each quarter! So, what can be done about this? We turned to Spiceworks, a community of online IT professionals, to ask: What is one thing your boss could do to make your job more enjoyable? The influx of responses was astounding! After scanning the 64 (and counting) comments for common themes, we picked these eight ways to cut down on employee churn!

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Topics: Business Development and Growth, IT Community, Workforce Optimization and Employee Retention

6 Tips and 8 Tools for Greater Workplace Productivity

Posted by Mary McCoy on February 22, 2017

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Do you ever struggle with work piling on and on that you feel like you’re playing an endless game of catch-up? Our frustration peaks as productivity plummets and we're left with only one thought: "Where did the day go?"

We've all been there, right? We stare at our list of to-do items for the day knowing full well we can't cross them off until we buckle down and eliminate distractions. But let's face it, sometimes this works better in theory than in practice.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

Creating a Career Path for Your Technical Team

Posted by Lane Smith on January 17, 2017

Creating a Career Path for your Technical Team.pngWith the unemployment rate for the technology sector hovering around 2 percent, finding and retaining top talent needs to be a priority for any MSP business. While there are many factors that contribute to a successful MSP business, I have found that developing a clear career path for employees is one of the core foundations for success.

When owning and or running a small business, you start out with a specific vision for the company, which often incorporates your personal career path. It’s extremely easy to get caught up in this vision because you see the future of the company and how you fit into it. But can you say the same about your employees?

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Topics: Business Development and Growth, Hiring and Recruiting, Workforce Optimization and Employee Retention

The Top 5 MSP Blog Posts of November 2016

Posted by Mary McCoy on November 30, 2016

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If you're reading this, it means you were not trampled to death at your local Best Buy last Friday.

Does this whole month seem like a blur? Are you feeling behind at work? Catch up with the latest helpful content! In addition to season's greetings, we're bringing you November's top 5 MSP Blog posts, a platter of material your MSP peers and fellow IT professionals absolutely devoured! OS hardening tips, ways of working with millennials, managed IT services pricing strategies, we're sharing it all. Pile on your plate! 

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Topics: Sales and Marketing, Hiring and Recruiting, Pricing and Packaging, Workforce Optimization and Employee Retention

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