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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

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VIDEO: Adobe Flash Malware Is up 300 Percent: IT Rewind Episode 39

Posted June 12, 2015by Ben Barker


Adobe Flash malware has jumped 300 percent in the first quarter of 2015 when compared to the final quarter of 2014. Meanwhile, North Korea has threatened a cyber attack on the United States. We cover these stories and more on IT Rewind!


IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Adobe Flash Malware Jumps Over 300 Percent in First Quarter of 2015

The Inquirer, @INQ, Chris Merriman, @ChrisTheDJ

North Korea Threatens Cyber Attacks on U.S.

CIO, @CIOonline, Martyn Williams, @martyn_williams

 

Continuum's Must-Read Blog Post This Week

The Most Common Types of User Error and How to Prevent Them

User_Error_and_How_to_Avoid_It-1.jpg

Completely eliminating user error is impossible. No matter how hard we may try, it simply isn't feasible to expect to completely eliminate user mistakes from the scope of issues that affect managed IT services. So what is the next best thing? Well, it would seem like identifying the most common forms of user error and taking the best measures to prevent those issues is a good start.

With that in mind, we reached out to the people who know user error best, you! We asked you (via Reddit and Spiceworks) to tell us about specific cases of user error that you see the most and how/if you attempt to educate your clients in order to reduce or eliminate those mistakes. Read More»


What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Buggy browser patch:

         Microsoft Fixes Buggy Browser in Patch Tuesday Update
         PCWorld@pcworld, Joab Jackson, @Joab_Jackson

Silly attackers:

        Attacking IT Security Firm Was 'Silly Thing to Do,' Says Kaspersky
        Network World, @NetworkWorld, Ms. Smith, @PrivacyFanatic

Army attacks:

         Syrian Electronic Army Took Aim at U.S. Army Website
         eWeek, @eWEEKNews, Sean Michael Kerner

 

Transcription

Last week I was down south in Houston, Texas but now I’m back in the Boston studios ready to bring you the latest news from the world of IT. It’s IT Rewind and it starts (check watch) right now!

Adobe Flash malware is up. Way up. Malware attacks on the popular platform rose by an alarming 317 percent in the first quarter of this year. A report by McAfee Labs shows that Flash malware instances have risen from 47,000 in the final quarter of 2014 to almost 200,000 in the first quarter of 2015. The vulnerable code of Adobe Flash has led to Google removing it from its Play Store. Additionally, Youtube moved to HTML5 in January and Apple banned an older version of Flash after its zero-day vulnerabilities were discovered. Despite this news, Microsoft confirmed that its Edge browser in Windows 10 would include Flash.

North Korea is not happy. Responding to a report that it was the target of a cyber attack, North Korea has threatened a cyber attack of its own on the United States. This is especially concerning because North Korea has been blamed for several large cyber attacks, including last year’s attack on Sony Pictures. Back in May, it was reported that the United States had launched a cyber attack on North Korea’s nuclear weapons program.

This week’s partner spotlight goes out to Computer Troubleshooters TON-Bridge over in the UK. Earlier in the week, CT Tonbridge had some fun on Twitter when they posted this Tweet. Well, we decided to stick to the theme and responded with this. Thanks for reaching out.

Before we leave you this week I want to remind you to book your ticket to Vegas. That’s right, Navigate 2015 is being held in Vegas and you do NOT want to miss out. Robin Robins, Verne Harnish and Michael George are just three of the amazing speakers that will be in attendance, so don’t delay, book your ticket today. Head on over to www.continuum.net/navigate2015 and make sure you don’t miss out.

As always, read the full stories that we covered today by clicking on the links below, as well as the featured Continuum blog post of the week.

Of course, you can always find us on Twitter, Instagram and Vine at FollowContinuum, as well as on Facebook, LinkedIn, Google Plus, Spiceworks and YouTube.

Take it easy.

 
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Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

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