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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Android Vulnerability & Windows' Failed Patch: IT Rewind Episode 29

Posted March 13, 2015by Ben Barker


video-android-vulnerability-windows-failed-patch-it-rewind-episode-29


Android users need to beware of a vulnerability in DropBox's Android SDK. The flaw could be affecting popular apps like Microsoft Office Mobile. Meanwhile, a Windows patch from 2010 hasn't been doing what it was supposed to do. Hear about these stories and more on this week's edition of IT Rewind!


 

IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

IBM Discloses Vulnerability in Dropbox's Android SDK

InfoWorld, @infoworldSerdar Yegulalp, @syegulalp

Windows PCs Remained Vulnerable to Stuxnet-like LNK Attacks after 2010 Patch

CIO, @CIOonline, Lucian Constantin, @lconstantin

 

New Continuum Content:

7 Must-Have Managed IT Services Offerings for 2015 [Slideshare]

monees

Are your 2015 revenue goals baring down on you, seemingly unreachable? How are you tracking for MRR so far? 

If you're not growing as fast as you'd like, take a deep breath. We may already be three months into the new year, but there's still plenty of time to take your MSP business to the next level. The solution may be simpler than you think: expand your portfolio of service offerings! 

Maybe you're already offering proactive network monitoring and RMM services, but want to own a bigger piece of the SMB pie. If your clients are already satisfied with your current IT support bundle, chances are they'll look to you for their other network and device health needs. Would you rather work with a different vendor for each service or have one provider that covers all of your IT needs? It's a no-brainer! 

Learn the 7 Must-Have Managed IT Services Offerings for 2015 and minimize client hassle while maximizing profits! Check out the Slideshare»


Continuum's Must-Read Blog Post This Week

My Friday the 13th BDR Horror Story

my-friday-the-13th-bdr-horror-story-1

In honor of this year’s second Friday the 13th that’s nearly upon us, I wanted to share with you a ghastly tale of the absolute worst data loss incident I’ve ever experienced. It was a number of years ago now, but it remains in my mind as clear as day (as these things tend to do) because this is the reason why I will always be a staunch supporter of effective BDR solutions.

At times, you may be shaking your head or screaming at your screen as you read this, because I learned a few things the hard way. But, rest assured, I learned a lot of lessons I’ll never forget. 

WARNING: Some of the content expressed in this blog post may be unsuitable for MSPs offering true business-grade data protection... Read more »


What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Circular phones?:

         How a Circular Smartphone Could Help Us Rethink Tech
         CNN@CNNKyle Vanhemert@kvanhemert

Google leak:

        Google Accidentally Leaked Hundreds of Thousands of Customers' Personal Details
        Business Insider, @businessinsider, Rob Price, @robaeprice

Apple pay fraud:

         Security Researchers Find Unexpected Weakness in Equation Malware
         eWeek@eWEEKNews, Wayne Rash, @wrash

 

Transcription

Hey everybody we’ve made it through another week and that means its time for another edition of IT Rewind!

Before we dive into the news this week, I’ve got to make mention of our newest blog series that debuted last week. Countdown with Shannon Mayer hit Continuum’s company blog and featured the CEO of Computer Solutions Group, former IT Rewind guest and Navigate 2015 speaker, Scott Spiro. If you haven’t seen it yet, here’s a sneak peak.

To see the rest of Countdown with Shannon Mayer head on over to company.continuum.net, or just click on the link below and of course, if you haven’t already, book your ticket for Navigate 2015, you don’t want to miss it.

Let’s move on to the news.

For the second straight week, Android users need to have their heads on a swivel. IBM has disclosed a vulnerability in Dropbox’s Android SKD. The vulnerability affects versions 1.5.4 through 1.6.1 and allows attackers to connect applications to their controlled Dropbox accounts. By connecting to the apps, attackers can steal information and also inject malicious data. Dropbox responded very rapidly to the news had a patch available within four days. The good news is only a very small percentage of Android apps use the SDK, however, the popular Microsoft Office Mobile is one of those apps in the small percentage.

Did you patch a Windows computer in 2010 to protect yourself from the LNK exploit? Well, you may not have been as safe as you thought. According to researchers from Hewlett-Packard, that patch was flawed. Apparently, the patch that Microsoft released in 2010 can by bypassed Basically, this means that even with the patch applied, attackers could have reverse-engineered the fix to create new exploits. Again, there is good news. At this point there is no evidence that this reverse engineering has actually occurred, only that its possible that it could have.

We’re all out of time on this week’s edition of IT Rewind but remember, you can always find us on Twitter, Instagram and Vine at FollowContinuum, as well as on Facebook, LinkedIn, Google Plus, Spiceworks and YouTube.

Take it easy. 

 
Did you enjoy the teaser for Countdown with Shannon Mayer?
Want to register for Navigate? Click below!
 
register-for-navigate-2015  

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

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