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5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Credit Fraud & Office 365 MDM: IT Rewind Episode 12

Posted November 1, 2014by Ben Barker

 IT_Rewind

Cybercriminals have a new platform for racking up fraudulent credit card charges and Windows may have ended your search for an MDM solution. This is IT Rewind!
 

 

IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Cybercriminals Create Platform for Automating Rogue Credit Card Charges

CIO, @CIOonline, Lucian Contantin

Microsoft Bundles Mobile Device Management in Office 365, Touts It as 'Game Changer'

CRN, @CRN, Kevin McLaughlin,@nocompunction

Helping MSPs Find Their True North - Part 2: MSPradio Episode 28

MSP Blog,@FollowContinuum, Nate Teplow, @nteplow 

Helping MSPs Find Their True North - Part 1: MSPradio Episode 26

MSP Blog,@FollowContinuum, Nate Teplow, @nteplow 


Continuum's Must-Read Blog Post This Week

SLIDESHARE: I Bet You Want to Growth Hack Your MSP Business...

plants

 

Let me guess, things are not going well at your MSP business. Employee churn is at an all-time high because your technicians are tired of filling their 9-5 with rote tasks and answering "I can't get into Outlook" calls from clients. Maybe you're not equipped to handle spikes in service demand, but you still want to provide clients round-the-clock support. Good help is hard to find, and it's too costly to hire and train additional staff. Sound familiar? How could any MSP thrive in these stifling conditions? Answer: you can't. There is a way out though - a simple solution and a true managed IT services growth hack... Read more »


New Content From Continuum

The Case for Outsourced Help Desks

Help_mE

Managed IT services providers (MSPs) are in the business of offering proactive and reactive technology support to their clients. Through remote monitoring and management (RMM) tools, MSPs provide maintenance and troubleshooting to ensure smooth and continuous operations of servers, storage, endpoints and applications. And while some of this work is automated, many tasks still require human intervention – and today, client-facing interactions are often best handled by a help desk or service desk... Read more »

 

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Who is the hacker?:

         It Looks like Russia and Smells like Russia ... But Is It Russia?
         CNN, @cnntech, Jose Pagliery, @Jose_Pagliery 

You're fired:

        Microsoft Fires Global Advertising Sales Team
        Buiness Insider, @businessinsider, Lara O'Reilly, @larakiara

Tips for avoiding traps:

         Trick or Trap? 10 Tips to Avoid Halloween Viruses
         MSP Mentor, @mspmentor, Dan Kobialka

Digital delays: 

         Delays to Digital Transformation Create Concern for CIOs
         eWeek, @eWEEKNews, Nathan Eddy



What did you think of this week's episode? Do you have suggestions for next week? Let us know by commenting below! We'd love to hear from you!


Are you getting the most out of your RMM provider?  Don't FALL on your face when it comes to Remote Monitoring and Management... Check out our eBook!

NOCtober_image

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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