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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Data Loss Costs & Bitcoin for Microsoft: IT Rewind Episode 17

Posted December 12, 2014by Ben Barker

Screen_Shot_2014-12-12_at_3.06.34_PM 

Data loss and downtime costs companies $1.7 trillion per year. Make sure you're doing what you need to in order to protect your data. Microsoft has announced that Bitcoin is now an acceptable payment method. This, and more on IT Rewind, coming to you from Continuum's Help Desk!
 


IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Downtime and Data Loss Cost Enterprises $1.7 Trillion per Year: EMC

Security Week, @SecurityWeek, Eduard Kovacs

Microsoft Begins Accepting Bitcoin for Windows, Windows Phone and Xbox Purchases

Tech Crunch, @TechCrunch, Jon Russell, @jonrussell

MSP Video Marketing Strategies: MSPradio 33

MSP Blog, @FollowContinuum, Nate Teplow, @nteplow

 

Continuum's Must-Read Blog Post This Week

Practicing Unsafe Patching: IT SNAFU Day 2

 image

Once upon a time, we didn’t have to worry about patching or software updates. We’d simply buy a computer, use it until it stopped working (or became obsolete), and then upgrade to the next model. And while this approach wasn’t particularly cost-effective, it certainly helped keep things simple. Read more »

 

New Content From Continuum

MSP Events & Trade Shows

Screen_Shot_2014-12-12_at_2.52.15_PM

Want to stay on top of the latest happenings? Visit our new Events & Trade Shows page to find out about upcoming events, Continuum's technical training sessions, and upcoming webinars! Check it out »

 

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Threat assessment:

         In Threat Assessment, the 'Who' Matters
         InfoWorld, @infoworld, Ira Winkler & Araceli True Gomes

10 tech innovations:

        The Future Is Now: The 10 Biggest Tech Innovations of 2014
        Network World, @NetworkWorld, Brad Chacos, @BradChacos

Android wear updates:

         Android Wear Gets Updates, New Watch Face API for Developers
         eWeek, @eWEEKNews, Todd R. Weiss

It wasn't me:

         The Simple Formula for Fast Revenue Growth
         IT Best of Breed, @ITBestofBreed Matt Brown
 


Transcription

HEY THERE AND WELCOME TO CRANBERRY PENNSYLVANIA, THE SITE OF CONTINUUM’S SERVICE DESK, FOR ANOTHER OFF-SITE EDITION OF IT REWIND!

LAST WEEK I WAS IN TEXAS, THIS WEEK I’M IN PA. DOESN’T MATTER. I’M HERE TO BRING YOU THE LATEST FROM THE WORLD OF IT, SO LET’S GET TO IT.

HERE’S AN ALARMING STATISTIC; DOWNTIME AND DATA LOSS COST COMPANIES 1.7 TRILLION DOLLARS PER YEAR. YES, I SAID TRILLION. A RECENT STUDY CONDUCTED BY EMC SHOWED BUSINESSES JUST AREN’T PREPARED TO DEAL WITH CRITICAL INCIDENTS THAT RESULT IN DATA LOSS AND DOWNTIME. A LACK OF STRATEGY FOR BIG DATA, HYBRID CLOUD AND MOBILE DATA IS A BIG ISSUE AS ONLY 6% OF THOSE SURVEYED HAD A STRATEGY IN PLACE. THIS JUST GOES TO SHOW THAT DATA PROTECTION IS CRITICAL TO THE LONGEVITY OF YOUR BUSINESS. MAKE SURE YOU’RE TAKING THE NECESSARY MEASURES TO ENSURE THAT YOUR COMPANY DOESN’T EXPERIENCED EXTENDED DOWNTIME. 

BITCOIN IS IN WITH WINDOWS. MICROSOFT WILL SOON BEGIN ACCEPTING BITCOIN PAYMENTS FOR WINDOWS, WINDOWS PHONE, AND XBOX STORES. CURRENTLY, BITCOIN CAN ONLY BE USED TO ADD MONEY TO A MICROSOFT ACCOUNT, BUT SOON, DIRECT PURCHASE WILL BE POSSIBLE AS WELL. IT’S NOT ALL GOOD NEWS THOUGH, MICROSOFT HAS ADMITTED THAT THIS PROCESS ISN’T ALL PEACHES AND CREAM. IMMEDIATE TRANSACTIONS AREN’T GUARANTEED AND MICROSOFT HAS ASKED USERS TO ALLOW UP TO TWO HOURS FOR PROCESSING. ADDITIONALLY MONEY ADDED TO ACCOUNTS WITH THE VIRTUAL CURRENCY CAN NOT BE REFUNDED. AS OF NOW, THE SERVICE WILL ONLY BE AVAILABLE IN THE UNITED STATES.

THIS WEEK, MSP RADIO’S NATE TEPLOW WAS JOINED BY CONTINUUM’S DIRECTOR OF MEDIA PRODUCTION SCOTT GLIDDEN AS WELL AS THE HOST OF IT REWIND…. THIS GUY! SCOTT AND I DISCUSSED THE IMPORTANCE OF VIDEO MARKETING AND HOW MSPs CAN INCORPORATE IT INTO THEIR MARKETING STRATEGY.

THAT’S ALL THE TIME WE HAVE FOR THIS SPECIAL PENNSYLVANIA EDITION OF IT REWIND. WE’LL BE BACK NEXT WEEK FROM, WELL, WHO KNOWS WHERE? WHAT MATTERS IS WE’LL BE BACK WITH MORE OF THE LATEST NEWS FROM THE WORLD OF IT. UNTIL THEN, FIND US ON TWITTER, INSTAGRAM AND VINE AT FOLLOWCONTINUUM. YOU CAN ALSO CONNECT WITH US ON FACEBOOK AND LINKEDIN. I’LL SEE YOU NEXT WEEK.


Did our MSPradio segment on video marketing get you thinking about your own marketing strategy?

Check out Part 1 of our Essential Guide to Marketing!

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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