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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: DNS Attacks and Google Encryption: IT Rewind Episode 18

Posted December 19, 2014by Ben Barker

ITRE18

DNS attacks have affected 76% of organizations, leading to massive amounts of data loss and downtime. Google inches close to offering users a tool that allows full encryption of messages. All of this and more on this week's episode of IT Rewind!


IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

76% of Organizations Have Suffered a DNS Attack

Help Net Security, @helpnetsecurity

Google's Work on Full Encryption Chugs along, with Yahoo's Help

CIO, @CIOonline, Zach Miners, @zachminers

36th Consecutive Product Release Shows Commitment to Our Partners!

MSP Blog, @FollowContinuum, Dee Zeph, @dee_zepf

 

Continuum's Must-Read Blog Post This Week

What's the Most Frequent Cause of Data Loss in This Photo? IT SNAFU Day 8

 Day8[1]-2

What are the 12 Days of IT SNAFU's without mentioning data loss? We all know the importance of backing up data, but it's also important to know how to avoid the most common forms of data loss. We've put together a little quiz for you to test your knowledge. Can you find the most frequent cause of data loss in this photo? Take a close look and see if you can figure it out.

This may also be a good quiz to give to your clients. Take the quiz »

 

New Content From Continuum

Updated YouTube Page

Screen_Shot_2014-12-19_at_12.45.12_PM

The Continuum YouTube channel has been given a face lift. Want to see past episodes of IT Rewind, MSPtv, Coach's Corner and more? No problem! Just head on over to the Continuum YouTube page and check out all of our video content. Check it out »

 

What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Social security predictions:

         Top 5 Social Media Security Predictions for 2015
         Help Net Security, @helpnetsecurity

Four Mac security options:

        The Four Mac Security Options Everyone Should Know
        InfoWorld, @infoworld, Topher Kessler, @mac_fix_it

North Korea's cyberarmy info:

         What We Know about North Korea's Cyberarmy
         CIO, @CIOonline, Martyn Williams, @martyn_williams

Collaboration benefits:

         How Poor Collaboration Threatens Security, Profits, Productivity
         eWEEK, @eWEEKNews, Darryl K. Taft


Transcription

HEY THERE! I’VE TRAVELED TO HOUSTON, PENNSYLVANIA, AND NOW THIS WEEK I’VE BUNDLED UP AND MADE MY WAY TO THE ARCTIC…. OOPS. OKAY, YOU CAUGHT ME; I’M BACK IN THE BOSTON STUDIOS FOR THIS WEEK’S EPISODE OF IT REWIND!

THAT’S RIGHT; I’M BACK IN BOSTON. BUT YOU DON’T CARE WHERE I AM, YOU JUST WANT THE NEWS; SO, LET’S GET TO IT.

ACCORDING TO A RECENT STUDY BY HELP NET SECURITY, 76% OF CORPORATIONS HAVE SUFFERED A DENIAL OF SERVICE OR “DNS” ATTACK. MORE THAN HALF OF THOSE WHO HAVE SUFFERED AN ATTACK REPORTED LOSING CRITICAL DATA OR REVENUE AND A THIRD OF THOSE WHO HAVE EXPERIENCED DNS ATTACKS REPORTED LOSING CONFIDENTIAL CLIENT INFORMATION. SO, WHAT DOES THIS MEAN FOR YOU? IT MEANS THAT YOU NEED TO BE TAKING EVERY PRECAUTION TO PROTECT YOURSELF AND YOUR CLIENTS FROM THESE DENIAL OF SERVICE ATTACKS. PUT AN EMPHASIS ON SECURITY AND MAKE SURE THAT YOUR SYSTEMS ARE PROTECTED.

GOOGLE IS INCHING CLOSER TO OFFERING USERS A TOOL THAT WILL ALLOW THEM TO FULLY ENCRYPT MESSAGES. THE TOOL AIMS TO SCRAMBLE MESSAGE BEFORE THEY ARE SENT AND KEEP THEM ENCRYPTED UNTIL THE RECIPIENT DECODES THEM. ALEX STAMOS, YAHOO’S CHIEF SECURITY OFFICER, IS ASSISTING ON THE PROJECT AND ALTHOUGH THE TOOL ISN'T CONSIDERED TO BE CLOSE TO A MAINSTREAM RELEASE, GOOGLE IS HOPING TO PROVIDE THE END-TO-END ENCRYPTION TOOL SOMETIME NEXT YEAR.

EARLIER THIS WEEK, CONTINUUM CELEBRATED ITS 36TH CONSECUTIVE SOFTWARE RELEASE. SOON AFTER ITS INCEPTION BACK IN 2011, CONTINUUM COMMITTED TO OFFERING ITS PARTNERS A PRODUCT RELEASE EACH AND EVERY MONTH BASED ON THEIR FEEDBACK. CONGRATULATIONS TO ALL OF THOSE WHO WERE A PART OF MAKING GOOD ON THAT PROMISE.

WE’RE ALMOST OUT OF TIME ON THIS WEEK’S EPISODE OF IT REWIND BUT BEFORE WE GO I WANT TO INVITE EACH AND EVERY ONE OF YOU TO REGISTER FOR OUR UPCOMING WEBINAR WITH JIM LIPPIE FROM CLARITY CHANNEL ADVISERS. THE WEBINAR IS CALLED “THE 2015 GUIDE TO SUCCESSFUL CLOUD STRATEGY” AND WILL BE HELD ON JANUARY 21ST AT 2PM. YOU CAN REGISTER ONLINE BY HEADING OVER TO CONTINUUM.NET AND VISITING OUR “UPCOMING WEBINARS” SECTION.

MAKE SURE TO FIND US ON TWITTER, INSTAGRAM AND VINE AT FOLLOWCONTINUUM AS WELL AS ON FACEBOOK, LINKEDIN AND GOOGLE PLUS. OF COURSE YOU CAN ALWAYS FIND MORE INFORMATION ON OUR WEBSITE, CONTINUUM.NET.

HAVE A GREAT WEEKEND.


Did our report on DNS attacks get you worried about downtime and data recovery? Check out our eBook on BDR!

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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